Technical support engineer Work, Jobs in Roding (with Salaries)

Onsite Engineer - London
Cloudbox —London
- Full-time
- SharePoint
- In-person
- Communication skills
- Employee discount
- Life insurance
Quick apply
Onsite Engineer
Cardonet —London
- In-person
- Referral programme
TechOps Engineer (System Administrator)
Talos Global —London
- Full-time
- Bachelor's degree
- No degree
- Scripting
- Annual leave
- Employee stock ownership plan
2nd Line Service Desk Engineer Level 2.
Total IT Technology Solutions Ltd —London
- £32,000 - £36,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
3d
Insurance Technical Delivery Support, Technology Programme Delivery, Engineering, Technology & Transformation
Deloitte —London
- Hybrid work
- PMP
- Agile
Senior Manager - Technical Support Engineering
DeepL —London
- Full-time
- Hybrid work
- APIs
- AI
- Leadership
Technical Support Senior Engineer, Chiller
Mitsubishi Heavy Industries Air Conditioning Europe —Uxbridge
- Full-time
- Engineering
- English
- Communication skills
Field Service Engineer
Zenzero Solutions —London
- In-person
- Flexible schedule
13d
Modern Workplace Engineer
Aspire Technology Solutions —London
- £26,000 - £34,000 a year
- Full-time
- Continuous improvement
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Computer networking
- SharePoint
- Training & development
Store Technology Engineer
Mountain Warehouse —London
- Full-time
- Hybrid work
- Travel
- POS
- Communication skills
- Employee discount
Quick apply
Customer Success Engineer UK
Aikido Security —London
- Full-time
- Remote
- Software troubleshooting
- English
- Bachelor's degree
AI Engineer, Enablement (London)
LangChain —London
- Full-time
- Master's degree
- Travel
- AI
Senior ICT & Security Engineer - London
ENGIE —London
- Hybrid work
- Engineering
- Annual leave
Senior ICT & Security Engineer - London
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Annual leave
Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)
Arc —Basildon
- SQL
- Travel
- Computer networking
4d
Senior ICT & Security Design Engineer - London, Bicester or Newcastle
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Annual leave
7d

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IT Support Technician (1st/2nd Line)
FAITHORN FARRELL TIMMS LLP —Orpington
This is a full time office based position at our Head office, however you will need to have a car and be able to drive to attend our other offices based in…
£27,000 - £30,000 a year
Quick apply
IT Support Technician
IT MANAGMENT LTD —London
College Level 2 qualification in IT (or above). 4 days working from home. Modern equipment provided for home working. Employment Type: Permanent, Full-Time.
From £39,000 a year
Quick apply
7d

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technical support engineer jobs near roding

Onsite Engineer - London

Cloudbox
London

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Employee discount
Life insurance

Qualifications

Technical troubleshooting
Customer service call handling
Incident queue management
Ticket management
Process improvement
Microsoft Exchange
Systems engineering
SharePoint
Cloud computing
Customer support
Customer interaction
Application support
Communication skills
PowerShell scripting
PowerShell

Full job description

Cloudbox is looking for an experienced support and systems engineer to support high profile customers in London, and globally.The role will be office based, working at a co working space with part requirement to assist and support customer IT requirements on-site in central London (approx. 80%, supporting multiple customers on-site intra day, primarily in Mayfair).
The right candidate will be able to work comfortably independently and will have excellent communications skills to collaborate with the global Cloudbox technical team located in London, America and South Africa.
The role will involve direct remote support of users, on-site support when required, administration and service management of a wide range of cloud platforms and services, and assisting the Cloudbox project team onboarding customers and migrating workloads to the Cloud.

All candidates must live within 45min door to door public transport travel time to Oxford Circus station.

Role Description
The Support Engineer is a key part of the Cloudbox service framework providing end to end management of tickets and service requests reported by the customer.

Manage Tickets and Requests
Receive and record all calls from our customers
Provide initial assessment of all tickets, attempt first time resolution, and /or escalation
Assist with customer onboarding projects and migrations
Monitor and escalate Tickets according to the customer’s SLA
Keep users informed on status and progress of their tickets
Aid customer retention and satisfaction

Help to improve efficiency, processes, documentation, and automation.

Technical skill

Strong knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams and OneDrive.
Excellent technical troubleshooting capabilities including Windows OS and applications, email flow and routing, and Office 365 services. MacOS experience a plus.
Good working knowledge of networks, routing & switching
Powershell scripting and use for administration

Soft Skills

Customer focused, with an analytical approach with good questioning & listening skills
Excellent verbal and written communication skills suitable for an international audience
A confident team player with a positive can-do attitude
Fanatical attention to detail
An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role)
Dependable, hardworking and self-motivated

Technical Qualifications AND Requirments

Current Microsoft Certifications in either MS or AZ tracks.
3-5 years' experience in a customer facing IT support role
Previous MSP experience extremely valuable

Experience

5+ years experience in a customer facing IT support role.
Previous Managed Service Provider experience extremely valuable. Cloudbox is a full-service outsourced IT provider with a specific focus and expertise on Cloud solutions for financial services organisations. This is a dynamic and fast paced environment that needs people that a strong desire to learn and a ‘can do’ attitude.

Benefits

Life insurance & critical illness cover
Company pension scheme
Travel costs to client’s sites
Cyclescheme membership giving substantial discounts on bikes & accessories
All training & certifications paid

Cloudbox Recruitment Process

CV Assessment
Online Assessment including technical, personality and specific candidate questions (video required)
First Interview (online)
Second Interview (in person)
Offer and Contract, subject to background checks and vetting

Quick apply

Refine Your Search

technical support engineer jobs in roding

Onsite Engineer - London

Onsite Engineer

TechOps Engineer (System Administrator)

2nd Line Service Desk Engineer Level 2.

Insurance Technical Delivery Support, Technology Programme Delivery, Engineering, Technology & Transformation

Senior Manager - Technical Support Engineering

Technical Support Senior Engineer, Chiller

Field Service Engineer

Modern Workplace Engineer

2nd Line Helpdesk Engineer - Basildon or Yateley Office

Store Technology Engineer

Customer Success Engineer UK

AI Engineer, Enablement (London)

Senior ICT & Security Engineer - London

Senior ICT & Security Engineer - London

Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)

Senior ICT & Security Design Engineer - London, Bicester or Newcastle

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