Time Type: Full time
Worker Type: Employee
To act as a bridge between the transactional activities of the off shore processing teams and the Underwriters, Underwriting Assistants, Clients and Brokers who rely on those transactional services; across both Insurance Administration and Credit Control activities. To be responsible for developing and maintaining relationships with one or more Client/Broker organizations ensuring that all operational issues are resolved in an efficient and effective manner. To resolve complex queries that cannot be completed by our offshore team. To continuously grow the capability of our offshore team through general support and additional training / refreshers where required.
Chelmsford/Hybrid
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.
Your new role
Take full accountability for assigned Accounts, ensuring timely payment of outstanding premium and allocation of cash in the core systems.
Escalating any debt or cash where they are experiencing difficulties, either internally or externally to ensure these are cleared at the earliest opportunity.
Review Broker statements, ensuring they are reconciled and queries identified and raised using the internal tools.
Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.
Develop, maintain, and enhance process documentation and user guides following the Document Standards templates.
Ensure quality and timely data capture across all processes is accurate enabling effective MI.
Analyse all processes and related data, highlighting areas of concerns and propose working solutions where applicable.
About you
A high level of numeracy and literacy
Customer service experience with good communications, negotiation and influencing skills
Experience using MS office applications, Word, Excel, PowerPoint
Good understanding and ability to analyse detailed reports.
Insurance and/or credit control experience within the Commercial/London Insurance market is preferable but not essential.
An additional language would be advantageous but not essential.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
To learn more about our achievements, click here
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills:
Account Reconciliations, Adaptability, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Data Reporting, Financial Products, Intentional collaboration, Managing performance, Payment Systems, Reporting and Analysis, Risk Management, Sound Judgment, Stakeholder Management
How to Apply:
To submit your application, follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
