Technical support Work, Jobs in Horsforth, Wyk (with Salaries)

Second Line IT Support Engineer
The Progeny Group Limited —Leeds
- Up to £32,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
7d
Incident Management Analyst
Redcentric plc —Harrogate
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
Onsite Engineer
OCU Group —Leeds
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
6d
System Administrator (Experienced)
V.A.C Media —Keighley
- Maintenance
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Mentoring
- Training & development
Level 3 Support Analyst - AI Specialist
Anaplan —York
- Engineering
- English
- Master's degree
Quick apply
Level 2 Helpdesk Engineer
Uptime Solutions —Town
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Service Desk Manager - Enterprise Markets
Gamma —Bradford
- Full-time
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
13d
Client Services Analyst I
FIS Global —York
- Full-time
- Computer Science
- Writing skills
- Bachelor's degree
7d
Analyst II, Incident / Problem Management
FIS Global —York
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Service Desk Manager - Enterprise Markets
Pragma —Leeds
- Customer service
- Presentation skills
- In-person
- Annual leave
- Employee discount
13d
Maximo Operations Technician - UK & EMEA
Naviam —Leeds
- Computer literacy
- English
- Java
Quick apply
IT Support Engineer - North Region (6 month FTC Based York area)
Splendid Hospitality Group —York
- £35,000 - £38,500 a year
- Hybrid work
- Hospitality
- Computer Science
- Hotel
- Employee assistance programme
- Employee discount

More jobs to discover

Find similar jobs that you might be interested in.

Incident Management Analyst
Redcentric plc —Harrogate
As Incident Management Analyst, you will ensure that Redcentric’s customers receive the best communication and service possible. 24/7 Technical Support Analyst.
Analyst II, Incident / Problem Management
FIS Global —York
Support major incident calls, bridge lines, and coordination activities. Typically 2–5 years’ experience in incident management, production support, or IT…

I want to receive the latest job alerts for technical support in horsforth, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Second Line IT Support Engineer

The Progeny Group Limited -
Leeds

Quick apply

Job details

Permanent | Full-time
Up to £32,000 a year
7 days ago

Qualifications

Microsoft Windows Server
Technical troubleshooting
TCP
Incident management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Network infrastructure
Service restoration
Network management
Computer hardware
Ticket management systems
Organisational skills
IP networking
Application support
Root cause analysis
Fault diagnosis and repair
Communication skills

Full job description

The opportunity

As a Second Line IT Support Engineer you will help and support a wide range of team members with any IT issues and support the IT Team in maintaining Progeny’s IT network, servers, and security systems, critical to the continuous growth of the business.

Reporting to the IT Support Team Leader, you will collaborate, organise, and maintain crucial elements of Progeny’s infrastructure to ensure it is effective in supporting our teams to deliver world-class client service. Utilising your excellent interpersonal skills, you will serve as a key point of contact for team members across multiple global locations to manage incidents and requests, developing great rapport and providing outstanding service. You will also use your previous technical experience to delve into analysis work, aiming to optimise our network and systems to support Progeny’s current goals and ambitions for the future.

What you will do

Responsible for First and Second Line IT support.

Application support for company platforms.

Diagnosing and resolving technical issues.

Serve as a key point of contact for Progeny team members seeking technical assistance over the phone, email, or in person.

Provide general hardware and software support to team members.

Undertake analysis, diagnosis, and resolution of a variety of problems ranging in complexity.

Work to SLA thresholds for incidents, requests, and problems.

Manage several open Incidents/Problems and mini projects simultaneously.

Systems & Performance monitoring.

Carrying out daily checks on the company’s infrastructure systems.

Configure and install new IT equipment and software.

Networking including AD/DNS + Group Policy.

Trend Analysis and Problem Management.

Location

We operate hybrid working enabling home and office working, allowing you to balance your personal responsibilities/interests and connecting with your colleagues.

About you

Experience

Previous experience working in a similar role.

Experience using MS 365, MS exchange online, SharePoint & Azure.

Experience using MS Server 2016 R2 onwards.

Experience using MS Windows 10, 11, macOS.

Experience of using a range of ticketing systems, Freshservice or VSA X is desirable.

Knowledge

MS Server 2016 + beyond is essential.

Networking fundamentals (TCP/IP, DNS, DHCP).

Knowledge of a range of networking hardware (switches, servers, routers etc.)

Skills and qualities

Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation

Excellent organisational skills.

Ability and desire to work as part of a team to achieve quality standards, and time effective outcomes.

Ability to work on own initiative.

Ability to prioritise, manage and perform under pressure.

Good attention to detail and with a keen eye for detail.

Ability to demonstrate practical troubleshooting and problem analysis techniques.

Highly skilled MS Office suite user.

Willing to work flexibly, with enthusiasm.

Ability to travel and work in different offices as required.

What Success Looks Like

First 30 days: Become integrated well with the other members of the team and have a good understanding of our most important applications and systems. Work on incoming support tickets alongside/ with the assistance of other members of the IT Support Team.

First 90 days: Become a well known and valued member of the IT Support Team with a deep understanding of most of our important applications and systems. Work independently and confidently on First and Second line support tickets (with assistance from the team when required) and work to our daily average ticket targets alongside the rest of the team.

First 365 days: Attain a working knowledge of the company’s systems and applications in line with our other Second Line IT Support engineers. Begin focusing on company funded personal development through third party certification. Work alongside other members of the IT Support and Infrastructure teams on non-ticketed long-term projects.

Development Opportunities

Be surrounded by a supportive team

Develop your knowledge

Study for a relevant professional qualification and/or certificates

Growth opportunities available within the team

Quick apply

Refine Your Search

technical support jobs in horsforth, wyk

Second Line IT Support Engineer

Incident Management Analyst

Onsite Engineer

System Administrator (Experienced)

Senior Service Desk Engineer

Level 3 Support Analyst - AI Specialist

Level 2 Helpdesk Engineer

Service Desk Manager - Enterprise Markets

Client Services Analyst I

Analyst II, Incident / Problem Management

Service Desk Manager - Enterprise Markets

Maximo Operations Technician - UK & EMEA

IT Support Engineer - North Region (6 month FTC Based York area)

More jobs to discover

I want to receive the latest job alerts for technical support in horsforth, wyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected