Technical support Work, Jobs in Crewe, Chs (with Salaries)

Senior Support Team Member
Pixel Inspiration —Altrincham
- From £28,500 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
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- Full-time
- Hybrid work
- Training & development

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Senior Support Team Member

Pixel Inspiration
Altrincham

Quick apply

Job details

Full-time
From £28,500 a year
2 hours ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Work from home
Company events
Referral programme
On-site parking

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Ticket management
English
Computer hardware
Ticket management systems
Customer support
Root cause analysis
Communication skills
Dutch
Help desk

Full job description

We are an award winning digital media agency with many big brand retail and commercial clients including Argos, Loreal, Tesco and Boots.

You must be able to speak Dutch up to B2/C1 level. Our interview process will include a 10 minute conversation in Dutch.

We have offices based in the UK, France and more recently Belgium with clients located all over the world. This role will be based out of our UK office, but the primary functions will be assisting with Pixel Belgium clients, engineers and helping to manage the current team member in the BE support team.

The helpdesk aspect of the position will involve taking direct calls from clients & engineers, pro-actively troubleshooting issues, resolving problems and identifying root causes, all within our ticket management framework.

You will be provided with training on our specific hardware, configurations, processes and techniques, but should understand the facility of a remote support desk.

You should have a passion for digital technology, a knowledge of PC hardware configuration and management of Windows, Linux and Android.

You should have an eye for detail and a thorough methodical approach. A friendly manner with good written and oral communication skills is a necessity to work in our environment.

This role would ideally be suited to somebody who is confident in a helpdesk role and is looking to progress to team and project management and to also help ensure the helpdesk and any future rollouts run smoothly.

Please send a covering letter outlining your experience and knowledge - this helps us gain an understanding of your communication skills.

Salary starting at £28,500 p/a

Please see our website for information about what we do and who we do it for:

www.pixelinspiration.co.uk

Job Types: Full-time, Permanent

Benefits:

Casual dress

Company events

Company pension

On-site parking

Work from home

Ability to commute/relocate:

Altrincham WA14 5QJ: reliably commute or plan to relocate before starting work (required)

Work authorisation: United Kingdom (required)

Location:

Altrincham WA14 5QJ (preferred)

Work Location: Hybrid remote in Altrincham WA14 5Q

Language Skills: English & Dutch mandatory

Pay: From £28,500.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Language:

Ductch (required)
English (required)

Work Location: Hybrid remote in Altrincham WA14 5QJ

Quick apply

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technical support jobs in crewe, chs

Senior Support Team Member

Change Management & Training Lead

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