Technical support Work, Jobs in Carcroft, Syk (with Salaries)

Infrastructure Operations Analyst
Maples Group - Legal Services —Leeds
- 12 hour shift
- Computer Science
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Life insurance
Product Support Specialist
LabLogic Systems —Sheffield
- Full-time
- Oracle
- Laboratory experience
- Analysis skills
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Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
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Senior Business Systems Administrator
Tes Global —Sheffield
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —Leeds
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
Product Support Representative
Solera —Leeds
- Full-time
- CRM software
- English
IT Support Apprentice
Aspire Technology Solutions —Leeds
- £17,000 a year
- Full-time
- Remote
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
14h
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Mentoring
- Training & development
Onsite Engineer
OCU Group —Leeds
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
7d
Apprentice Digital Innovation (Level 3)
Luminate Education Group / Business Support —Leeds
- £16,012 - £24,520 a year
- Hybrid work
- Google Suite
- Education
- Training & development
- Annual leave
12d
Maximo Operations Technician - UK & EMEA
Naviam —Leeds
- Computer literacy
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Service Desk Manager - Enterprise Markets
Gamma —Leeds
- Full-time
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
13d
Personal Assistant (PA) – Support for Young Adult (Wheelchair User) –
The Munir Household —Sheffield
- £16.04 an hour
- Part-time
- Hotel
- Driving
- Travel
- Free parking
- Paid training
Quick apply
2d

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Infrastructure Operations Analyst

Maples Group - Legal Services
Leeds

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Job details

Benefits

Health & wellbeing programme
Company pension
Life insurance

Qualifications

Microsoft Windows Server
Technical troubleshooting
Computer Science
Customer service
IT service management
LAN
Internal department liaison
Bachelor's degree
Solarwinds
Communication skills

Full job description

OVERVIEW

The Maples Group is a standard bearer in financial and legal services, trusted by many of the world’s largest hedge fund managers, private equity firms and international corporations.

Our distinction flows from our carefully curated team: 2,500+ professionals characterised by tenacity, ethics and exacting excellence. Operating in key financial centres across the Americas, Asia, Europe and the Middle East, our international presence offers a unique springboard for career development and cross-cultural immersion. Our side-by-side financial and legal services are similarly ripe for interdisciplinary learning and growth.

The Maples Group looks to add a Leeds based Infrastructure Operations Analyst to our team and invites eager and qualified candidates to apply. We are committed to diversity, inclusion and equality of opportunity as we attract, retain and develop world-class talent.

Who We Seek

Our merit-based culture suits professionals in pursuit of boundless careers and lives. Beyond their acumen, team members are collaborative and conscientious, bringing a healthy sense of drive and purpose to each interaction and to all aspects of their work.

About the Role

The Infrastructure Operations Analyst reports to the Infrastructure Operations Manager and supports the Infrastructure Operations team. They will be responsible for proactively monitoring of the Maples Group Internal systems using the company monitoring tools, ensuring all system monitoring alerts are processed in a timely manner, managing all Incidents and Changes are dealt with appropriately. This role will require 4 on 4 off shift pattern comprising of two 12-hour days and two 12-hour nights. This will include Bank Holidays as the team covers 24x7 365 days a year. Primary responsibilities include:

Monitoring of the Maples Group Internal systems using the company monitoring tools
Raising and managing incidents via the ITSM system and other BAU tasks
Ensure all system monitoring alerts are processed in a timely manner
Ensure all Incidents and changes are dealt with appropriately
Provide a professional service at all times
Ensure that all customer problems are resolved to a satisfactory conclusion
Ensure all Incident OLA and SLA’s are met
Work in collaboration with other departments within the business
Major Incident management
Be a resource to the infrastructure team
Ensuring the team’s knowledge base is kept up to date

EXPERIENCE

What You Bring

In addition to indisputably high ethical standards and autonomy, the ideal candidate possesses the following:

Bachelor’s degree in Computer Science or equivalent, or will have experience working in IT
Ability to work under pressure whilst demonstrating a positive approach to work
Excellent communication skills (verbal, written and listening) including an excellent telephone manner and strong customer service skills
Logical approach to troubleshooting, diagnosing and resolving problems
Experience of incident management on an ITSM system
Understanding of the creation of knowledge base documentation
Experience and an understanding of Windows Server 2016 onwards, Microsoft SQL Server 2019 onwards, Microsoft Office and Network Technologies (WAN/LAN) and Remote Access
Knowledge of system monitoring tools i.e. Microsoft System Center Operations Manager, Solarwinds, Datadog and Squared Up

BENEFITS & REWARDS

The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:

Comprehensive health coverage (medical, dental and optical)
Competitive vacation packages
Educational assistance and professional development programmes
Savings or pension plan
Life insurance
Travel insurance
Global mental wellness programme
Sports clubs and social events

ABOUT MAPLES GROUP

Over five decades, the Maples Group has grown from modest beginnings into one of the world's preeminent professional services firms, offering specialised fiduciary, fund administration, regulatory and compliance, entity formation and management and legal services on the laws of the British Virgin Islands, the Cayman Islands, Ireland, Jersey and Luxembourg.

You can learn more about the Maples Group on our corporate website. Experience our culture and our people on our Careers Page or on LinkedInMaples’ standard policy to undertake various background screening checks, including criminal records checks, on all applicants to whom a conditional job offer is made. Maples will only ask applicants to disclose a past criminal conviction when a conditional job offer is made. If you have a criminal record it does not mean that your job offer will be automatically withdrawn. Maples will make all job offer decisions on a case by case basis and will take a number of factors into account, such as the role that you are applying for and the nature and circumstances of the past offence. You will have the opportunity to discuss the matter with Maples before a decision is made.

Disclaimer: All personal information collected during the application process will be used for recruitment-related purposes only. Please refer to our Job Applicant Privacy Notice at maples.com/privacy for details on how we handle personal information relating to job applicants.

Apply Now

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