Technical support engineer Work, Jobs in Theydon Bois, Ess (with Salaries)

2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Computer networking
- SharePoint
- Training & development
2nd Line Service Desk Engineer Level 2.
Total IT Technology Solutions Ltd —London
- £32,000 - £36,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
12d
2nd Line Support Engineer / Field Engineer [permanent or contractor]
Core —London
- Full-time
- Hybrid work
- Analysis skills
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
1st Line Helpdesk Engineer - Basildon
Arc —Basildon
- £24,000 - £28,000 a year
- Azure
- Windows
- Computer networking
9d
Client Support Engineer
IntApp —London
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
- Annual leave
5d
Senior Manager - Technical Support Engineering
DeepL —London
- Full-time
- Hybrid work
- APIs
- AI
- Leadership
Business Support Engineer
Meta —London
- Weekend availability
- Machine learning
- Continuous improvement
- AI
10h
Client Support Engineer
Two Circles —London
- Full-time
- SQL
- Continuous improvement
- Mentoring
Quick apply
5d
Field Service Engineer
Zenzero Solutions —Basildon
- In-person
- Flexible schedule
Onsite Engineer
Cardonet —London
- In-person
- Referral programme
Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)
Arc —Basildon
- SQL
- Travel
- Computer networking
13d
Store Technology Engineer
Mountain Warehouse —London
- Full-time
- Hybrid work
- Travel
- POS
- Communication skills
- Employee discount
Quick apply
Systems Engineer
Atlas Technica —London
- Full-time
- Google Suite
- SharePoint
- In-person
Quick apply
7d
Customer Success Engineer UK
Aikido Security —London
- Full-time
- Remote
- Software troubleshooting
- English
- Bachelor's degree
Senior ICT & Security Engineer - London
ENGIE —London
- Hybrid work
- Engineering
- Annual leave
AI Engineer, Enablement (London)
LangChain —London
- Full-time
- Master's degree
- Travel
- AI
Senior ICT & Security Engineer - London
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Annual leave
Senior ICT & Security Design Engineer - London, Bicester or Newcastle
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Annual leave
2nd/3rd Line Support Engineer
Computer Systems UK Ltd —Bishop's Stortford
- Full-time
- In-person
- Communication skills
Quick apply
6d
End User Support Engineer (L2/L3)
Nimbus —London
- £45,000 - £50,000 a year
- Full-time
- Google Suite
- Maintenance
- Continuous improvement
- Health & wellbeing programme
- Life insurance
Quick apply
5d

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technical support engineer jobs near theydon bois, ess

2nd Line Helpdesk Engineer - Basildon or Yateley Office

Arc -
Basildon

Apply Now

Job details

£28,000 - £38,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Mentoring junior staff
Ticket management
Firewall
Ticket management systems
Computer networking
SharePoint
Customer support
VMWare
Training & development
Intune
Help desk

Full job description

bout Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Role Overview:
We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk team. This role involves offering support via phone, email, and a ticket management system. Additionally, you'll be responsible for updating our internal knowledge base with resolutions for recurring issues.

Key Responsibilities:

Provide remote IT support to customers, resolving complex technical issues.
Address and troubleshoot issues escalated from the 1st Line Helpdesk team.
Update and maintain our IT customer documentation and internal knowledge base.
Offer support and training to junior engineers to enhance team skills.
Occasionally visit customer sites to resolve recurring or complex technical issues.

Required Skills & Experience:

Proficiency in Microsoft server and desktop operating systems.
Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice.
Knowledge of VMware and/or Microsoft Hyper-V.
Basic networking skills, including knowledge of switches and firewalls.
Previous experience with Autotask, Datto RMM, and IT Glue is a plus.

Personal Attributes:

Flexible and adaptable, remaining calm under pressure.
Eagerness to learn and improve skills.
Honest, dependable, and trustworthy.
Well-presented and a strong team player.
Customer-focused with excellent service skills.

What We Offer:

A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary

Key Points:

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.

Apply Now

Refine Your Search

technical support engineer jobs in theydon bois, ess

2nd Line Helpdesk Engineer - Basildon or Yateley Office

2nd Line Service Desk Engineer Level 2.

2nd Line Support Engineer / Field Engineer [permanent or contractor]

1st Line Helpdesk Engineer - Basildon

Client Support Engineer

Senior Manager - Technical Support Engineering

Business Support Engineer

Client Support Engineer

Field Service Engineer

Onsite Engineer

Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)

Store Technology Engineer

Systems Engineer

Customer Success Engineer UK

Senior ICT & Security Engineer - London

AI Engineer, Enablement (London)

Senior ICT & Security Engineer - London

Senior ICT & Security Design Engineer - London, Bicester or Newcastle

2nd/3rd Line Support Engineer

End User Support Engineer (L2/L3)

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