Technical support analyst Work, Jobs in Sidcup, Gtl (with Salaries)

Service Desk Analyst: On Client Site in Watford
Codestone —London
- In-person
5d
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Computer networking
- Agile
Senior Service Desk Analyst
Goaco —Dartford
- Full-time
- Continuous improvement
- Travel
- Mentoring
2d
Senior Analyst, IT General Controls, Audit Support & Strategic Initiatives
The Lincoln Electric Company —London
- Remote
- Computer Science
- PMP
- Bachelor's degree
12d
Onsite Senior Technical Analyst, IT Infrastructure Services
Deloitte —London
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
Senior IT Customer Support Analyst, Desktop Support
KBR —Leatherhead
- Full-time
- Computer Science
- Supervising experience
- Presentation skills
Fraud and Application Support Analyst - 18 month Fixed Term Contract
Cubic Corporation —Salfords
- Full-time
- Microsoft Word
- Bachelor's degree
- No degree
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Computer Science
- Bachelor's degree
- No degree
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Maintenance
Co Pilot Adoption, Learning & Change Analyst
UBDS Group —London
- Hybrid work
- Organisational skills
- Training & development
- AI
Quick apply
9d
Senior Data Analyst (L4) Apprenticeship Trainer
QA —London
- Azure
- Computer Science
- Research
- Annual leave
- Employee assistance programme
FIX Analyst, Charles River Development, Assistant Vice President
State Street —London
- Full-time
- Product management
Service Desk Analyst - 6 Months Contract
PA Housing —Sunbury
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Continuous improvement
- Annual leave
- Employee discount
Support Desk Analyst
Nscale —London
- Remote
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply

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Service Desk Analyst: On Client Site in Watford

Codestone -
London

Apply Now

Job details

5 days ago

Qualifications

Technical troubleshooting
Customer service call handling
ITIL Certification
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
Incident documentation
Ticket management systems
Technical support incident logging
Technical writing
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Help desk

Full job description

About the Role

We're looking for a Service Desk Analyst to join our Managed Services team, based on-site at a customer location in Watford. This is a front-line role where you'll be the first point of contact for technical issues and service requests and the person who makes sure every query is owned, progressed, and resolved.

As this is an on-site role, you’ll also be the “walk-up” point of contact for users who come directly to IT with issues and requests, providing a calm, professional first response and clear updates throughout. You’ll be trusted to manage your own day-to-day workload, prioritise competing demands, and take ownership of incidents from initial triage through to resolution or escalation working proactively and independently, with in-house colleagues and remote support from the wider team when needed.

What You'll Be Doing

Handling incoming incidents and service requests via phone, email, and instant messaging, logging everything accurately in the customer's ITSM tool
Taking ownership of issues from first contact through to resolution, keeping users updated throughout
Triaging and resolving faults within your expertise, and escalating intelligently when required
Communicating clearly with both end users and internal resolver teams to keep tickets moving
Supporting systems including MS Office, Windows OS, Active Directory, and remote connection tools
Producing and maintaining documentation for known issues and fixes
Working to contractual SLAs and contributing to a positive customer experience at every interaction

About Your Experience

Previous experience in a Service Desk or technical support environment, ideally with a Managed Service Provider
Comfortable working with Active Directory, Windows 10+, iOS, and Android
A natural communicator who is able to translate technical issues into plain English for non-technical users
Calm under pressure, proactive by nature, and someone who takes ownership rather than passing the buck
ITIL v3 Foundation (minimum)
Experience with Hornbill is a bonus, but not essential
Strong customer service track record and a team-first attitude

Department

Ops - Delivery - Infrastructure & Security

Role

Service Desk Analyst

Locations

London

Region

United Kingdom

Apply Now

Refine Your Search

technical support analyst jobs in sidcup, gtl

Service Desk Analyst: On Client Site in Watford

IT Support Analyst – Client Services & Monitoring

Senior Service Desk Analyst

Senior Analyst, IT General Controls, Audit Support & Strategic Initiatives

Onsite Senior Technical Analyst, IT Infrastructure Services

Senior IT Customer Support Analyst, Desktop Support

Fraud and Application Support Analyst - 18 month Fixed Term Contract

Senior IT Service Desk Analyst

HR Systems Analyst

Co Pilot Adoption, Learning & Change Analyst

Senior Data Analyst (L4) Apprenticeship Trainer

FIX Analyst, Charles River Development, Assistant Vice President

Service Desk Analyst - 6 Months Contract

Support Desk Analyst

I want to receive the latest job alerts for technical support analyst in sidcup, gtl

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