Server engineer Work, Jobs in Perry Barr, Wmd (with Salaries)

IT Field Service Engineer
Zenzero Solutions —Coventry
- Azure
- Leadership
IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
Senior Build Engineer
Lighthouse Games —Leamington Spa
- Full-time
- Hybrid work
- AWS
- Mentoring
- Communication skills
Quick apply
Data Engineer - Azure, Databricks, ML/AI
Pinewood.AI —Birmingham
- Full-time
- Hybrid work
- Azure
- Bachelor's degree
- Machine learning
- Annual leave
- Employee assistance programme
Quick apply
Principal Online Engineer
Lighthouse Games —Leamington Spa
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Communication skills
Quick apply
9d
Senior Software Developer, Team Lead
MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS UK —Dudley
- £55,000 - £75,000 a year
- Full-time
- Computer Science
- Engineering
- Master's degree
Quick apply
Senior Cloud and Network Engineer
thyssenkrupp Materials UK —Cradley Heath
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Travel
- Employee assistance programme
- Employee discount
13d
End Point and Infrastructure Engineer
Corstorphine & Wright Ltd —Birmingham
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
9h
End Point and Infrastructure Engineer
Corstorphine & Wright Ltd —Birmingham
- Full-time
- Hybrid work
- Customer service
- IT
- Linux
- Employee assistance programme
Quick apply
10h
Senior IT Engineer
Computors Limited —Wolverhampton
- £48,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Mentoring
- Free parking
- Annual leave
Quick apply
6h
Sales Engineer, Majors
SOTI Inc. —Solihull
- Full-time
- English
- Databases
- Computer networking
9h

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IT Field Service Engineer

Zenzero Solutions
Coventry

Apply Now

Job details

Permanent

Qualifications

Reactive maintenance implementation
Technical troubleshooting
ConnectWise
Desktop support
Azure
BMC Remedy
Software deployment
Incident queue management
Ticket management
Change management
Service restoration
Equipment installation and commissioning
Network support
ServiceNow
Customer support
Customer interaction
Leadership
Microsoft Azure
Intune
Mobile devices

Full job description

As part of a Field Services team, you will support our customers and their end-users by providing general advice and guidance as well as working on Incidents and Service Request that cannot be completed remotely by our Service Desk. You will need to work to defined SLAs as well as assisting our Project teams with deployments and other installation activities.

Working for a Managed Services Provider (MSP or MSSP)
Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot)
Experience in using ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask)
Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management
Ability to demonstrate excellent troubleshooting skills
Ability to demonstrate strong team working and team leadership skills

Building and configuring end-user-computing devices like desktops, laptops and tablet devices to agreed standards
Visit customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities
Visit sites to provide reactive support including support for Network, Server and Storage equipment located on customer sites - this includes acting as remote-hands for our Resolver Groups
Providing end-user support and assistance for typical Desktop, Office and other End-user Computing tasks
Completing Incidents, Service Requests and other defined activities including performing Proactive Checks, basic Event Triage and resolving subsequent issues within agreed parameters, handing-off to other Resolve Groups and third parties when needed
You may also be assigned to a specific customer or group of customers with special responsibility for arranging and completing work, attending meetings and acting as a single-point-of-contact for both inside and outside of Zenzero. This may include working customerâ€™s sites for longer periods of time
When not visiting customer sites you will work from a Zenzero office and provide general support services
Ensuring Field Services fulfil all KPIs
Ensuring the Zenzero knowledgebase is up to date
Ensuring Field Services achieve SLAs

Apply Now

Refine Your Search

server engineer jobs in perry barr, wmd

IT Field Service Engineer

IT Service Desk Support Apprentice

Senior Build Engineer

Data Engineer - Azure, Databricks, ML/AI

Principal Online Engineer

Senior Software Developer, Team Lead

Senior Cloud and Network Engineer

End Point and Infrastructure Engineer

End Point and Infrastructure Engineer

Senior IT Engineer

Sales Engineer, Majors

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