Technical support Work, Jobs in Falkirk (with Salaries)

Experienced Technical/Engineering Helpdesk Administrator
Stein Group Limited —Hamilton
- Up to £28,000 a year
- Full-time
- Accounting
- In-person
- Communication skills
Quick apply
8h
IT Support Specialist
Codilix LTD —Glasgow
- Up to £2,200 a month
- Full-time
- Travel
- In-person
- Communication skills
Quick apply
2d
Service Desk Analyst
Ingenico —Dalgety Bay
- 8 hour shift
- Computer literacy
- Quick service & fast food restaurant
- Computer skills
- Free parking
Senior IT Support Engineer
Intentional IT Ltd —Edinburgh
- £36,000 - £42,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Travel
- Annual leave
- Work from home
Quick apply
9h
1st Line Support Analyst
DataVita —High Blantyre
- Computer networking
- Communication skills
- Annual leave
Quick apply
3d
IT Support Engineer
Br-dge —Edinburgh
- Full-time
- Hybrid work
- Google Suite
- Travel
- Scripting
- Employee assistance programme
- Life insurance
Quick apply
ICT Network Services Technician
Lothian Valuation Joint Board —Edinburgh
- £35,183 - £38,540 a year
L1 Service Desk Analyst
XMA —Livingston
- £25,000 a year
- Full-time
- Communication skills
- Life insurance
- Referral programme
1h
IT Systems Administrator
University of Edinburgh —Edinburgh
- Full-time
- Communication skills
- Annual leave
- Employee discount
Group Technical Specialist
Peak Scientific —Glasgow
- Continuous improvement
- Training & development
- Communication skills
IT Service Desk Analyst
Lidl —Motherwell
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Store discount
- Employee discount
3d
Customer Service Helpdesk Assistant
Target-FM —Livingston
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
1d
Helpdesk Administrator
Stein Group Limited —Hamilton
- Up to £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
8h
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Team management
- Employee discount
- Life insurance
IT Support Technician
Complete IT Systems —Glasgow
- Full-time
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
9d
Powered Access Customer Support Engineer
Nationwide Platforms —Motherwell
- £33,000 a year
- Monday to Friday
- Computer literacy
- Computer skills
- Mechanical knowledge
- Employee discount
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
Technical Business Support Consultant
Northern Marine Group —Glasgow
- Business
- Communication skills
Application Support Engineer
Barclays —Glasgow
- Banking

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Experienced Technical/Engineering Helpdesk Administrator

Stein Group Limited
Hamilton

Quick apply

Job details

Full-time
Up to £28,000 a year
8 hours ago

Benefits

Company pension
On-site parking

Qualifications

Stakeholder liaison
Internal department liaison
Technical support
Task prioritisation
Accounting
Customer support
Customer interaction
Appointment scheduling
Communication skills
Project progress tracking
Time management

Full job description

Job Overview:

We are looking for a proactive and customer-focused Helpdesk Administrator to join our team. In this role, you will be responsible for liaising with clients, organizing appointments, appointing engineers, and ensuring that each project runs smoothly from start to finish. Your strong communication skills, attention to detail, and ability to coordinate multiple tasks will be essential in providing excellent customer service and ensuring timely and successful project delivery.

Key Responsibilities:

Serve as the primary point of contact for clients, ensuring clear communication regarding appointments, project updates, and requirements.
Coordinate and schedule appointments between clients and engineers, ensuring availability and efficient use of resources.
Work closely with engineers to ensure they are assigned to the correct tasks, with all necessary project details and requirements provided.
Ensure that projects run smoothly by monitoring schedules, resolving scheduling conflicts, and managing any issues that may arise.
Provide clients with regular updates on the status of their projects, ensuring they are informed at every stage of the process.
Maintain accurate records of all client interactions, appointments, and engineering assignments within the helpdesk system.
Handle customer inquiries, concerns, and feedback in a professional and timely manner, escalating issues when necessary.
Collaborate with internal teams to ensure all project requirements are met, including resource allocation and technical support.
Assist with troubleshooting any issues that arise during the appointment scheduling or project execution process.
Ensure compliance with company policies, safety regulations, and client-specific requirements.

Qualifications:

Previous experience in a technical or engineering environment helpdesk/ service desk essential.
Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.
Strong verbal and written communication skills, with the ability to interact professionally with clients and internal teams.
Ability to work independently and as part of a team to meet project deadlines.
Experience with helpdesk software or scheduling tools is a plus.
A proactive attitude with a focus on problem-solving and ensuring customer satisfaction.
Ability to remain calm under pressure and manage multiple tasks simultaneously.
Basic technical understanding of engineering or service-related projects is essential.

Pay: Up to £28,000.00 per year

Benefits:

Company pension
On-site parking

Experience:

technical or engineering environment helpdesk/ service desk : 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in falkirk

Experienced Technical/Engineering Helpdesk Administrator

IT Support Specialist

Service Desk Analyst

Senior IT Support Engineer

1st Line Support Analyst

IT Support Engineer

ICT Network Services Technician

L1 Service Desk Analyst

IT Systems Administrator

Group Technical Specialist

IT Service Desk Analyst

Customer Service Helpdesk Assistant

Helpdesk Administrator

L1 Service Desk Team Leader

IT Support Technician

IT Field Engineer - Scotland

Powered Access Customer Support Engineer

IT Service Desk Analyst - Edinburgh

Technical Business Support Consultant

Application Support Engineer

I want to receive the latest job alerts for technical support in falkirk

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