Support escalation engineer Work, Jobs in Bracknell, Brk (with Salaries)

Onsite IT Support Engineer (Client Facing)
3Gi Technology Ltd —London
- £26,436.80 a year
- Full-time
- Windows
- Travel
- Computer networking
Quick apply
12d
Senior Infrastructure Engineer
Pax8 Global —Farnborough
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- English
- Mentoring
- AI
- Free parking
10d
Network Engineer
VIRTUS Data Centres —London
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
10d
Network Engineer
Visa Europe Limited —Basingstoke
- Weekend availability
- Computer Science
- Engineering
- Analysis skills
Systems Engineer (Linux / Operations)
Visa Europe Limited —Basingstoke
- Bachelor's degree
- Linux
10d
3rd Line Cloud Engineer - Azure
Communications Solutions UK Ltd —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
- Free parking
Quick apply
3d
Contract Manager - Northern Trains
APCOA PARKING (UK) LTD —Uxbridge
- £43,000 a year
- Microsoft Word
- Continuous improvement
- Travel
- Annual leave
- Employee discount
Quick apply
Systems Engineer
Universal Music Group —London
- Full-time
- English
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Systems Operations Specialist
KNAPP U.K. Limited —Chalgrove
- Full-time
- English
- Communication skills
11d
IT Operations Supervisor - (FTC)
Oxford Instruments plc —High Wycombe
- Communication skills
OSM Migration Service Lead
DXC Technology —Farnborough
- Full-time
- Analysis skills
- Communication skills
Technical Lead - Backend
Beyond Sports —Basingstoke
- £74,660 - £98,120 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
Cloud Operations Architecture Lead
Loftware, Inc. —Reading
- £60,000 - £80,000 a year
- Continuous improvement
- Mentoring
- Leadership
Quick apply
Principal Engineer (Cloud) - AWS
QinetiQ —Farnborough
- £76,500 - £85,000 a year
- Full-time
- AWS
- Employee discount
Principal Technology Consultant
Hewlett Packard Enterprise —Winnersh
- Full-time
- Computer Science
- DevOps
- Bachelor's degree
IT Security Manager
Surrey Satellite Technology Limited —Guildford
- Full-time
- Management
- Leadership
- Communication skills
Remedials Avoidance Coordinator
Hyperoptic —London
- Weekend availability
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Planned Maintenance Team Manager
Lanes Group —Slough
- Up to £35,500 a year
- Weekend availability
- Team management
- Training & development
- Leadership
- Annual leave
Quick apply
Customer Automation Partnership Lead
CHEP —Addlestone
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Negotiation
4d
IP Design Lead
NSC Global —Reading
- Full-time
- Microsoft Powerpoint

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Onsite IT Support Engineer (Client Facing)

3Gi Technology Ltd
London

Quick apply

Job details

Permanent | Full-time
£26,436.80 a year
12 days ago

Benefits

Free flu jabs
Company pension

Qualifications

Technical troubleshooting
Desktop support
Driving Licence
User account provisioning
Ticket management
Windows
User account management
Technical support incident logging
Computer networking
Customer support
Active Directory
Intune

Full job description

The Role

We are looking for a Junior IT Support Engineer to provide hands-on, face-to-face support to the people at our client, Lee Marley. You will be a visible IT presence across their sites, helping users who regularly walk up with issues and questions, so confidence, professionalism, and a friendly approach matter.

This role gets you out and about. Lee Marley operate across more than 10 sites around the London area. Their head office is at Notting Hill, London W8 7SY, but you will travel between sites to support users in person – so a full UK driving licence and your own car are essential.

While you are onsite most of the time, you will be fully supported by a wider, experienced engineering team at our Shenfield office, who provide escalation, technical depth, and backup support – you will never be on your own.

This is a junior role, but not an entry-level one. We are looking for someone with at least a year of practical IT support experience who can operate effectively and take ownership from day one.

About 3Gi

3Gi is a UK-based technology services group specialising in digital transformation, Cloud, AI, and Cyber Security. We own and operate three technology brands – meaning we call the shots, move fast, and build things we believe in. Our culture is built on curiosity, continuous learning, and real-world exposure to the latest technologies.

If you want corporate layers and red tape, this won't be your place. If you want growth, accountability and impact – it absolutely will be.

About Lee Marley

Founded in 1997, Lee Marley has grown into one of the UK's leading integrated masonry subcontractors, delivering brickwork, stonework, scaffolding and façade systems on large-scale residential, commercial and public sector projects. Their work sits behind some genuinely landmark developments, and they have been named Specialist Brickwork Contractor of the Year more than once.

They are a people-first business with a serious commitment to training and bringing new talent into the industry – running their own apprenticeship academy and development pathways. It is a busy, practical, fast-moving environment where good IT support makes a visible difference to people getting their job done.

What You Will Do

Act as a friendly, visible onsite IT support contact across the Lee Marley sites.
Provide face-to-face IT support in a fast-paced office environment.
Handle walk-up queries and manage user expectations professionally.
Resolve 1st line issues across hardware, software, Microsoft 365, and basic networking.
Log, own, and progress tickets through to resolution.
Set up new starters with devices, accounts, and Microsoft 365 access.
Travel between Lee Marley's sites around the London area to support users in person.
Work closely with the Shenfield-based engineering team for escalations and more complex issues.
Represent 3Gi professionally at client site.

About You

At least a year of hands-on experience in a client-facing IT support or service desk role.
Comfortable being a go-to IT person onsite.
Used to face-to-face user support, not just remote or ticket-based work.
A calm, professional communicator who takes ownership of issues.
Able to work independently while working as part of a wider team.
A genuine passion for technology and a drive to keep learning.

You don't have to tick every box – we care just as much about aptitude and a growth mindset as we do experience on paper. That said, for this particular role you will need at least a year of practical IT support experience, a full UK driving licence, and your own car.

Essential Skills

Windows 10/11.
Microsoft 365 (including admin).
Active Directory.
Intune (device management, policies, compliance).
A working understanding of security principles.
A full UK driving licence and own car, able to travel across the Lee Marley sites with occasional travel to Shenfield.

Nice to Have

MSP or multi-client experience.
Professional services or recruitment environment experience.
Networking / connectivity knowledge.
Any IT-related education or certifications.

What You Will Get

A hands-on onsite role with real ownership and autonomy.
The backing of a full engineering team based in Shenfield.
Structured training and mentoring from experienced engineers.
Exposure to modern enterprise technology.
Industry recognised qualifications and clear progression.
A professional, well-supported working environment.

Job Types: Full-time, Permanent

Pay: £26,436.80 per year

Benefits:

Company pension
Free flu jabs

Work Location: In person

Quick apply

Refine Your Search

support escalation engineer jobs in bracknell, brk

Onsite IT Support Engineer (Client Facing)

Senior Infrastructure Engineer

Network Engineer

Network Engineer

Systems Engineer (Linux / Operations)

3rd Line Cloud Engineer - Azure

Contract Manager - Northern Trains

Systems Engineer

Systems Operations Specialist

IT Operations Supervisor - (FTC)

OSM Migration Service Lead

Technical Lead - Backend

Cloud Operations Architecture Lead

Principal Engineer (Cloud) - AWS

Principal Technology Consultant

IT Security Manager

Remedials Avoidance Coordinator

Planned Maintenance Team Manager

Customer Automation Partnership Lead

IP Design Lead

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