customer service representative Work, Jobs in farnham (with Salaries)

Customer Service Advisor
Rooster Financial Services Ltd —Winchester
- £24,420 - £26,000 a year
- Full-time
- Hybrid work
- English
- Data entry
- Phone etiquette
- Free parking
Quick apply
9h
Sales, Logistics & Customer Service Administrator
Tekdis Ltd —Calcot
- £25,000 - £32,000 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
7h
Associate Director, Private Client Services
Deloitte —Reading
- Hybrid work
- Team management
- Tax experience
Customer Service Advisor
ArvatoConnect —Datchet
- £27,976 a year
- Rotating shift
- Microsoft Outlook
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
3h
Customer Service Advisor
Kier Group —Basingstoke
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Flexible schedule
6h
Customer Service Representative
ESP Utilities Group —Leatherhead
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
6h

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Customer Service Advisor

Rooster Financial Services Ltd
Winchester

Quick apply

Job details

Full-time
£24,420 - £26,000 a year
9 hours ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Driving Licence
English
Data entry
Customer support
Phone etiquette
Communication skills

Full job description

Role Type: Full-Time (5 days) or Job Share (3 days)

The Mission: Insurance That Doesn't Suck

Traditional insurance relies on outdated demographics. At Rooster, we think that’s unfair. We’re a young, app-based insurer on a mission to reward good drivers. By using real-time driving behavioural data rather than just your age or postcode, we "cherry-pick" the safest drivers and offer discounts of up to 40%.

We aren't just an insurance company; we are a tech-driven money-saving tool. If our price isn't the best, we’ll show the customer the market's best price anyway. We’re all about transparency, fairness, and constant evolution.

The Role

This is a varied role in a small team. You will be responsible for:

Customer Support: Handling daily queries via live chat and email. You will provide clear, helpful answers while meeting targets for speed and accuracy.
Process Improvement: Identifying recurring customer frustrations and suggesting practical, methodical changes to our tools or processes to fix them.
Coordination: Working with underwriters, claims handlers, and finance partners to ensure the customer’s experience remains straightforward.
Data & Compliance: Generating quotes, checking documents for accuracy, and investigating potential fraud. You will ensure all work follows FCA guidelines and internal procedures.

Who We Are Looking For

Organised and Methodical: You have a tidy mind and a structured approach to your work. You enjoy following clear processes and ensuring every detail is correct.
Process-Driven: You look for the most efficient way to get a task done and appreciate the value of a well-run system.
Problem Solver: You prefer to find a solution to a challenge yourself rather than waiting for others to step in.
Clear Communicator: You can take a complicated subject and explain it in plain,simple English.
Adaptable: You are comfortable working in a growing business where things change frequently.
Supportive: You enjoy being part of a small team and are happy to help your colleagues when needed.

Requirements

Skills: Strong written and verbal communication. You should be comfortable learning and using different computer systems at once.
Efficiency: Willingness to use tools like AI to help manage your daily tasks more effectively.
Advantageous: Not essential, but experience in online customer support would be ideal.
Essential: Full driving license holder

Benefits

Flexible Working: A mix of working from our home office in Owslebury and from home.
Holiday: 21 days holiday (excluding bank holidays).

Job Share: We are open to considering 3-day-a-week job share arrangements or full-time.

Pay: £24,420.00-£26,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: Hybrid remote in Winchester SO21 1JL

Quick apply

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