Configuration engineer Work, Jobs in Birmingham (with Salaries)

Telecoms Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Travel
- Computer networking
- IT
- Employee assistance programme
Quick apply
IT Cloud Infrastructure Engineer
NTT Ltd —Birmingham
- Azure
- IT
EUC Engineer
Zenzero Solutions —Coventry
- Azure
- IT
- Flexible schedule
IT Cloud Infrastructure Engineer
NTT Data UK —Birmingham
- Azure
- IT
Quality Engineer
West Midland Grinding Ltd —Birmingham
- Up to £47,000 a year
- Full-time
- English
- Analysis skills
- In-person
- Free parking
Quick apply
5d
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
Cloud Engineer
Converge Technology Solutions —Stafford
- £50,000 - £55,000 a year
- Full-time
- Azure
- Scripting
- Computer networking
13d
Apprentice Technical Support Engineer
Homeserve —Walsall
- £16,697.18 - £26,528.32 a year
- Azure
- Customer service
- No experience needed
Quick apply
14d
Network Engineer
NTT Data UK —Birmingham
- Computer networking
Engineer - Networks
M Group —Warwick
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Annual leave
- Employee discount
Alarm & CCTV Engineer
Ad Hoc Property Management Ltd —Birmingham
- From £30,000 a year
- 8 hour shift
- Driving
- Travel
- In-person
- Annual leave
- Employee assistance programme
Quick apply
IT Infrastructure Engineer
WHS Plastics —Birmingham
- Full-time
- Azure
- Analysis skills
- Continuous improvement
Quick apply
Network Engineer
NTT Ltd —Birmingham
- Computer networking
Regional Support Engineer
RS Group —Nuneaton
- Management
- Customer service
- English
- Annual leave
- Employee assistance programme
Unix / Linux Engineer
NTT Data UK —Birmingham
- Linux
- Leadership
- Communication skills
Senior Substation Secondary (P&C) Design Engineer
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Engineering
- Business development
- Bachelor's degree
2nd Line Network Engineer
wavenet —Solihull
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Lead Technical Assurance Manager
High Speed Two (HS2) —Birmingham
- £61,622 - £83,191 a year
- Full-time
- Microsoft Office
- Project management
- Contracts
13d
Operational Technology / Project Management Professionals (OT/SCADA PLC).
Sweco —Birmingham
- Full-time
- Hybrid work
- Programmable logic controllers
- Employee assistance programme
- Employee discount

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Telecoms Support Desk Engineer

SOUTHERN COMMUNICATIONS LIMITED
Quinton

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

TCP
Driving Licence
LAN
Firewall
DHCP
VoIP
Continuous improvement
DNS
Telecommunication
IT
Problem management
Network monitoring

Full job description

Telecoms Support Desk Engineer

Location: Quinton, Birmingham

Salary £30,000 - £35,000

The Telecoms Support Desk Engineer is responsible for providing high-quality remote technical support for telecommunications, managed IT and unified communications (UC) systems. The role focuses on incident fault resolution, service request handling, system configuration, and customer support, ensuring services are restored promptly and in line with SLAs.

This position requires strong telecoms and managed IT knowledge, structured troubleshooting skills, excellent customer communication, and accurate documentation, while working closely with internal engineering teams and third-party suppliers.

Responsibilities:

Act as a first and second-line support engineer for telecoms, managed IT and UC-related incidents and requests.
Log, manage, prioritise, and resolve faults using the service desk ticketing system in line with SLAs.
Use supplier portals to raise, monitor, and manage faults with carriers and third-party vendors.
Perform detailed troubleshooting across VoIP, IT, networking, and UC platforms.
Escalate complex incidents appropriately while maintaining ownership and customer communication.
Implementing remote deployments, including system provisioning, configuration, and testing.
Liaise with customers, suppliers, and third-party IT teams to ensure timely resolution of issues.
Provide remote user support and basic customer training where required.
Maintain accurate technical documentation, case notes, and knowledge base articles.
Identify recurring issues and contribute to problem management and continuous improvement initiatives.

Technical Skills Required:

Strong understanding of:

VoIP technologies and call flows
SIP, RTP, TCP/UDP
DNS, DHCP, VLANs, QoS
LAN and WAN fundamentals
Managed IT applications and Cyber Security
Wifi – Unifi and Ruckus advantageous
Switching, Routing, Firewalls - advantageous

Experience troubleshooting UC and telecoms platforms such as:

Gamma Horizon / Call Centre, Microsoft Teams (Direct Routing), SpliceCom, Wildix, NEC (or similar platforms)
Familiarity with diagnostic tools such as Wireshark and network monitoring utilities.
Knowledge of structured cabling principles (CAT5 / CAT6) – advantageous.
Experience managing incidents through a service desk or ticketing system.

Other Experience required:

Minimum of 2 years’ experience in an IT or Telecoms support role.
Experience working in a high-volume, customer-facing support environment.
Exposure to managed services or MSP environments desirable.

Benefits:

21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
Annual Salary Review
SCG Mobile Benefit
Employee Referral Bonus
Pension Scheme
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £30,000.00-£35,000.00 per year

Experience:

Telecommunication: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

configuration engineer jobs in birmingham

Telecoms Support Desk Engineer

IT Field Engineer

IT Cloud Infrastructure Engineer

EUC Engineer

IT Cloud Infrastructure Engineer

Quality Engineer

Support Desk Engineer

Cloud Engineer

Apprentice Technical Support Engineer

Network Engineer

Engineer - Networks

Alarm & CCTV Engineer

IT Infrastructure Engineer

Network Engineer

Regional Support Engineer

Unix / Linux Engineer

Senior Substation Secondary (P&C) Design Engineer

2nd Line Network Engineer

Lead Technical Assurance Manager

Operational Technology / Project Management Professionals (OT/SCADA PLC).

I want to receive the latest job alerts for configuration engineer in birmingham

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