Senior technical support engineer Work, Jobs in Belfast, Ant (with Salaries)

Technical Support Engineer
INDICOMSUR —Newtownabbey
- £38,000 - £40,000 a year
- Full-time
- Computer literacy
- English
- In-person
Quick apply
9h
Senior Engineer - Operations, Continuity & Transformation
SONI —Antrim
- Full-time
- Engineering
- Continuous improvement
- Communication skills
- Free parking
Quick apply
13d
Senior Process Engineer
Nuada —Belfast
- Full-time
- Engineering
- No degree
- Travel
- Life insurance
Quick apply
13d
Senior Electrical Design Engineer
Delap & Waller —Antrim
- Full-time
- Hybrid work
- AutoCAD
- Schematics
- Engineering
- Free parking
- Health & wellbeing programme
Quick apply
Senior Civil Engineer
Ayesa —Belfast
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Annual leave
- Employee assistance programme
Quick apply
1d
Senior Azure Integration Engineer
Codec —Belfast
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Continuous improvement
Quick apply
13d
Senior Structural Engineer
Tetra Tech —Belfast
- Master's degree
- Bachelor's degree
6d
HV Technical Engineer
DOWDS —Ballymena
- Full-time
- Mentoring
- Work from home
Quick apply
Product Engineer Senior Consultant II
Allstate —Belfast
- Hybrid work
- Azure
- Java
- SQL
- Employee assistance programme
Principal Mechanical Engineer - Wastewater
AECOM —Belfast
- Full-time
- Hybrid work
- Engineering
9d
Senior Software Engineer (Back-End)
TP ICAP —Belfast
- Full-time
- Java
- AWS
- JavaScript
Senior CAD Specialist - Water
AECOM —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- AutoCAD
- Civil engineering
Senior Python Full Stack Engineer
Version 1 —Belfast
- Full-time
- Azure
- SQL
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Senior Software Engineer, Cloud Platform
Signifyd —Belfast
- Java
- AWS
- Analysis skills
- Annual leave
Senior Software Engineer, B2B Platform Services
EverQuote —Belfast
- Hybrid work
- AWS
- Mentoring
- AI
12d
Senior Manager - Dynamics 365 CRM Solution Architect - Deloitte Digital
Deloitte —Belfast
- Hybrid work
- CRM software
- Azure
- Mentoring
Senior Civil Engineer (Water)
WSP —Belfast
- Part-time
- Hybrid work
- Civil engineering
- Engineering
- Mentoring
- Flexitime
- Work from home
Principal Lift Systems Engineer
Aresforti Lift Engineering Ltd —Lisburn
- £72,985 - £103,300 a year
- Full-time
- AutoCAD
- Maintenance
- Microsoft Office
Quick apply
Senior Software Engineer (Full Stack)
Movetru —Belfast
- From £35,000 a year
- Full-time
- AWS
- JavaScript
- Mentoring
- Free parking
- Employee stock purchase plan
Quick apply
Structural Engineer
Tetra Tech —Belfast
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
6d

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senior technical support engineer jobs near belfast, ant

Technical Support Engineer

INDICOMSUR
Newtownabbey

Quick apply

Job details

Permanent | Full-time
£38,000 - £40,000 a year
9 hours ago

Qualifications

Technical troubleshooting
Desktop support
TCP
Operating systems
Computer literacy
Incident queue management
User account provisioning
Ticket management
Incident documentation
English
User account management
Service restoration
IT permissions management
Computer hardware
CompTIA Network+
Ticket management systems
Technical support incident logging
Network support
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
PowerShell scripting
PowerShell
CompTIA A+
Intune
Mobile devices

Full job description

About the Role

Indicom Business Technology Services is looking for a Technical Support Engineer to join our team at Abbey Enterprise Park in Newtownabbey. You will provide technical assistance to business customers, investigate hardware and software issues, and ensure that users can access reliable and secure technology services.

This position is suited to a technically capable and customer-focused professional who can diagnose problems, explain solutions clearly, and manage several support requests at the same time. You will work with service desk colleagues, systems administrators, network engineers, external suppliers, and client representatives to resolve incidents and maintain service quality.

Key Responsibilities

Provide first-line and second-line technical support to business users.
Diagnose and resolve hardware, software, network, and user-access issues.
Respond to support requests received by telephone, email, remote-support tools, and the ticketing system.
Install, configure, and maintain laptops, desktop computers, monitors, printers, and mobile devices.
Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other common business applications.
Create and manage user accounts, permissions, distribution lists, and password resets.
Troubleshoot internet connectivity, Wi-Fi, virtual private network, and local network issues.
Record incidents, actions taken, solutions, and user communications accurately.
Prioritise support requests according to urgency, business impact, and service-level requirements.
Escalate complex incidents to senior engineers or specialist teams when necessary.
Support employee onboarding and offboarding by preparing equipment and managing system access.
Perform routine software updates, security checks, and device-maintenance activities.
Maintain an accurate inventory of company and client technology equipment.
Prepare troubleshooting guides, technical procedures, and knowledge-base articles.
Follow up with users to confirm that problems have been fully resolved.
Identify recurring technical issues and recommend long-term improvements.

What We Are Looking For

At least 2–3 years of experience in IT support, technical support, service desk operations, or a similar role.
Practical experience supporting Microsoft Windows and Microsoft 365 environments.
Good understanding of computer hardware, operating systems, business applications, and peripheral devices.
Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and virtual private networks.
Experience using ticket-management or IT service-management systems.
Ability to diagnose technical problems through structured questioning and investigation.
Strong customer-service and communication skills.
Ability to explain technical information clearly to non-technical users.
Excellent organisation and attention to detail.
Ability to prioritise several incidents while meeting service-level targets.
Strong written and spoken English.
A qualification in information technology, computer science, networking, or a related discipline is preferred.

Preferred Skills

Experience with Microsoft Entra ID, Active Directory, or similar identity-management platforms.
Familiarity with Intune or other device-management systems.
Knowledge of endpoint security, antivirus software, and access-control practices.
Experience supporting remote and hybrid employees.
Familiarity with cloud-based backup and collaboration platforms.
Knowledge of ITIL principles and incident-management processes.
CompTIA A+, Network+, Microsoft, or another relevant technical certification.
Experience working for a managed service provider or supporting multiple business clients.
Basic understanding of PowerShell or other administrative scripting tools.
Experience with hardware procurement, asset tracking, and equipment lifecycle management.

Mindset

You are patient, methodical, and focused on finding the underlying cause of a technical problem rather than applying only a temporary solution. You remain calm when users are frustrated and communicate clearly throughout the support process.

You take responsibility for incidents from initial report through resolution, maintain accurate records, and ask for assistance when escalation is necessary. You are also curious about new technology and continuously improve your technical knowledge.

Pay: £38,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior technical support engineer jobs in belfast, ant

Technical Support Engineer

Senior Engineer - Operations, Continuity & Transformation

Senior Process Engineer

Senior Electrical Design Engineer

Senior Civil Engineer

Senior Azure Integration Engineer

Senior Structural Engineer

HV Technical Engineer

Product Engineer Senior Consultant II

Principal Mechanical Engineer - Wastewater

Senior Software Engineer (Back-End)

Senior CAD Specialist - Water

Senior Python Full Stack Engineer

Senior Software Engineer, Cloud Platform

Senior Software Engineer, B2B Platform Services

Senior Manager - Dynamics 365 CRM Solution Architect - Deloitte Digital

Senior Civil Engineer (Water)

Principal Lift Systems Engineer

Senior Software Engineer (Full Stack)

Structural Engineer

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