Technical support occupations Work, Jobs in Coppull, Lan (with Salaries)

Software Engineer (Support Function Lead / Support Engineer)
Byteful.com —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
Senior Helpdesk Analyst
Smart Information Technologies Ltd —Preston
- From £28,000 a year
- Full-time
- Customer service
- ERP systems
- Mentoring
- Free parking
- Employee discount
Quick apply
10d
IT Support Analyst
Birchall Blackburn Law —Manchester
- Full-time
- Management
- Windows
- Microsoft Office
Quick apply
1d
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
IT Support Technician
Technology (IT) —Manchester
- £32,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- IT
7d
ICT Support Engineer
East Lancashire Hospitals NHS Trust —Blackpool
- £32,073 - £39,043 a year
- Full-time
- IT
1d
Technical Support Agent
Booking Online Ltd —Bury
- £24,784 - £26,000 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
Quick apply
3h
Digital Skills Coach
Rebuild with Hope Foundation —Wigan Central
- £24,000 - £27,000 a year
- Part-time
- English
- Microsoft Office
- In-person
- Annual leave
Quick apply
2d
Service desk technician
Amiculum —Manchester
- Hybrid work
- IT
- Annual leave
- Flexible schedule
Helpdesk Operative
Bauer Media Outdoor —Bolton
- £26,000 a year
- Weekend availability
- Hybrid work
- IT
- Phone etiquette
- Free parking
Quick apply
2h
IT Support Engineer
Serries Business and Technology Services —Manchester
- £30,000 - £34,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
Quick apply
11d
IT Support Technician
National Care Group —Accrington
- Up to £36,000 a year
- Hybrid work
- Azure
- Customer service
- Travel
- Paid training
- Referral programme
Quick apply
7d
EUC Engineer
CGI —Manchester
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
Application Support Engineer
Zenith —Altrincham
- £30,000 - £36,000 a year
- SQL
- JavaScript
- APIs
- Free parking
- Annual leave
7d
Tech Onboarding & Support Specialist
DWF —Manchester
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Organisational skills
Technology Technician
Range High School (Southport learning Trust ) —Southport
- From £23,499 a year
- Microsoft Powerpoint
- Microsoft Word
- In-person
- Free parking
Quick apply
6h
1st Line Support Technician
Pure Innovations —Stockport
- £26,664 a year
- Full-time
- Azure
- Windows
- Travel
- Health & wellbeing programme
- Employee assistance programme
Quick apply
6d
Customer Support Technician - Gamma Business
Gamma —Manchester
- Full-time
- Customer service
- Computer literacy
- Automotive diagnostics
- Annual leave
- Employee discount
Quick apply
IT Apprentice
Presspart —Blackburn
- Full-time
- Microsoft Outlook
- Windows
- Computer networking
- Free parking
- Profit sharing
Quick apply
7h
Associate Technical Support Specialist - Residential Energy - Fixed Term Contract
Tesla —Manchester
- CRM software
- Customer service
- English

I want to receive the latest job alerts for technical support occupations in coppull, lan

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Software Engineer (Support Function Lead / Support Engineer)

Byteful.com
Manchester

Apply Now

Job details

Full-time
£30,000 - £45,000 a year

Benefits

Casual dress
Free flu jabs
Company pension
Language training provided
Company events
Employee discount
Transport links
Bereavement leave
Referral programme
Sick pay

Qualifications

Technical support
SQL
Zendesk
REST
APIs
AI
Communication skills
Python

Full job description

About Byteful

Our residential proxy network is used by web scraping, automation and agentic AI companies worldwide. We support thousands of customers across 195+ countries and process 25+ billion proxy requests per month, with +252% YoY platform sign-up growth. We've grown to seven figures in ARR without raising a penny, and we're just getting started.

Software Engineer (Support Function Lead / Support Engineer)

Python, REST APIs, SQL
Manchester City Centre (Deansgate) – In-person, 5 days per week
Full-time
Salary between £30,000-45,000 (Dependent on experience and skill set)

About the role

We’re hiring a Junior–Mid Level Software Engineer (Support Function Lead / Support Engineer) to own customer success and build our support function from the ground up at a fast-growing proxy infrastructure company used by web-scraping, automation, and agentic AI companies worldwide.

We support thousands of customers across 200+ countries, process 15+ billion proxy requests per month, and handle petabytes of data flowing through our network.

We’ve grown bootstrapped to $2M ARR with +318% YoY platform sign-up growth — and we’re just getting started.

Right now, support runs through the founder. Your job is to change that. You’ll own the entire customer experience — from onboarding and KYC to technical troubleshooting and documentation — and build the tooling and processes that let us scale toward a 24/7 support team. This isn’t a ticket-answering job; it’s a build-the-function job that happens to include answering tickets.

This is a fast-paced, high-ownership startup environment. We move quickly, ship frequently, and expect you to learn fast, take responsibility, and make decisions without waiting for permission.

You’ll gain hands-on experience with support tooling and automation, API integration, KYC and identity verification, trust and safety, and the processes behind a SOC 2 attestation.

What you’ll be doing

Support customers across chat, email, and tickets — proxy integration, connection and blocking issues, billing and account queries
Build internal tooling and automations using APIs to speed up support tasks
Reduce ticket volume at the source by improving customer flows and UX
Own and improve customer-facing documentation and troubleshooting guides
Manage ticket triage and evaluate AI tooling for deflection and auto-triage
Run customer onboarding and KYC flows (iDenfy), including manual review edge cases
Handle abuse reports, AUP enforcement, and account suspensions
Feed ticket themes and pain points back into product decisions

What we’re looking for

Must have

1–3 years experience in a technical support, customer success, or similar role
Basic Python (or similar) for automation and working with APIs
Comfortable with REST APIs and reading API docs independently
Basic SQL for pulling customer data and debugging
Excellent written communication — clear, concise, and empathetic
Comfortable handling sensitive customer data (PII) responsibly
Comfortable working in-person in Manchester, 5 days per week
Strong ownership mindset — happy being the first person in the function

Nice to have

Experience with support platforms (Intercom, Zendesk, Plain, Front, Help Scout)
Familiarity with proxies/networking (residential vs ISP vs datacenter IPs, sessions, geotargeting)
Experience with identity verification tools (iDenfy, Sumsub, Onfido, Persona, Veriff)
Experience with AI support tooling (Intercom Fin, Zendesk AI) or OpenAI/Anthropic APIs
Trust and safety or abuse-handling exposure
Familiarity with SOC 2 or compliance platforms (Vanta, Drata, OneLeet)
Experience writing documentation in Mintlify, GitBook, or Notion
Willingness to relocate in the future is a plus. We plan to relocate our head office to London within the next few years, and compensation would be reassessed as part of any relocation.

What you’ll get

Salary between £30,000-45,000 (Dependent on experience and skill set)
High ownership from day one
The chance to build a support function from scratch
A steep learning curve and rapid growth
A young, ambitious team building a fast-growing company
Clear path toward leading the support team

How to apply

Send a short note on why you’re interested
Examples of customer-facing writing or any support/tooling you’ve worked on
GitHub or project links if available
Apply via Indeed platform.

Job Type: Full-time

Pay: £30,000.00-£45,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Employee discount
Free flu jabs
Language training provided
Referral programme
Sick pay
Transport links

Work authorisation:

United Kingdom (required)

Work Location: In person

Apply Now

Refine Your Search

technical support occupations jobs in coppull, lan

Software Engineer (Support Function Lead / Support Engineer)

Senior Helpdesk Analyst

IT Support Analyst

1st Line IT Service Desk Engineer

IT Support Technician

ICT Support Engineer

Technical Support Agent

Digital Skills Coach

Service desk technician

Helpdesk Operative

IT Support Engineer

IT Support Technician

EUC Engineer

Application Support Engineer

Tech Onboarding & Support Specialist

Technology Technician

1st Line Support Technician

Customer Support Technician - Gamma Business

IT Apprentice

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract

I want to receive the latest job alerts for technical support occupations in coppull, lan

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected