It support Work, Jobs in Basingstoke (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
4d
Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
9d
Assoc Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
Systems Administrator (Associate)
Visa Europe Limited —Basingstoke
- Computer Science
- Engineering
- Maintenance
5d
First Line Triage Technology Support Agent
Places for People —Camberley
- £27,000 a year
- Employee discount
- Flexible schedule
11d
IT Analyst Field Support
Axiom Technologies —Reading
- Full-time
1d
IT Solutions Technician (Apprentice)
Panasonic Manufacturing —Bracknell
- £19,000 - £23,000 a year
- Hybrid work
- SharePoint
- AI
- Business
- Free parking
- Paid training
3d
Specialist IT Services and Support II
Hollister Europe Limited —Winnersh
- £40,000 - £50,000 a year
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Learning Management System Administrator
Raytheon —Wokingham
- Full-time
- Hybrid work
- Communication skills
- Sick pay
Technical Support Engineer
Aspen Technology —Reading
- Engineering
- English
- Master's degree
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Mentoring
- In-person
- Employee discount
Associate Monitoring Analyst
QinetiQ —Farnborough
- £44,550 - £49,500 a year
- Full-time
- IT
- Employee discount
Customer Support Engineer
Unily —Godalming
- Full-time
- Hybrid work
- AI
Quick apply
Technical Service Specialist
Jenoptik AG —Farnborough
- Computer Science
- Bachelor's degree
- Communication skills
- Free parking
- Annual leave
Linux and Unix System Administrator
MAINAMA GAMES —Haslemere
- Full-time
- Maintenance
- English
- Scripting
Category Specialist (IT)
Anglo American / De Beers Group —Didcot
- Full-time
- Bachelor's degree
- Contracts
- Business
9d
IT Apprentice (Level 3 Information Communications Technician)
Primary Goal —Guildford
- £10,000 a year
- Full-time
- Experience working with children
- Communication skills
- School
- Annual leave
Quick apply
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Recruiting
- Training & development
Technician in 3D Making
University for the Creative Arts —Farnham
- £27,319 a year
- Call to connect
- University
- Communication skills
- School
8d
Field Application Engineer, UK - Reconeyez
Vosker —Farnborough
- Full-time
- Hybrid work
- Up to 50% travel
- Computer networking
- Communication skills
Quick apply

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year
4 days ago

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

it support jobs in basingstoke

Second Line Support

Service Desk Analyst

Assoc Application Analyst

Systems Administrator (Associate)

First Line Triage Technology Support Agent

IT Analyst Field Support

IT Solutions Technician (Apprentice)

Specialist IT Services and Support II

Learning Management System Administrator

Technical Support Engineer

Senior Support Services Agent

Associate Monitoring Analyst

Customer Support Engineer

Technical Service Specialist

Linux and Unix System Administrator

Category Specialist (IT)

IT Apprentice (Level 3 Information Communications Technician)

Service Desk Ops Manager

Technician in 3D Making

Field Application Engineer, UK - Reconeyez

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