Customer experience analyst Work, Jobs in Leeds, Wyk (with Salaries)

Service Desk Analyst
Hill Dickinson LLP —Leeds
- Full-time
- Communication skills
3d
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —Leeds
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
Business Analyst - Transformation
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Agile
- Communication skills
- Employee discount
Business Analyst - Data
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Agile
- Employee discount
Database Administrator
DLA Piper —Leeds
5d
Fraud Investigator - Harrogate
Department for Work and Pensions —Harrogate
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- Presentation skills
- Team management
- Travel
- Annual leave
- Employee assistance programme
10d
Associate Product Manager
HM Revenue and Customs —Leeds
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Work from home
11d
Junior Data Analyst Apprentice
QA Apprenticeships —Elland
- £18,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Maths
9d
IT Service Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
Clinical Informatics Analyst
Hill Brow Partnership —Barnsley
- Full-time
- Writing skills
- Analysis skills
- Presentation skills
- Free parking
Quick apply
12d
Senior Process Improvement Analyst - 6 month FTC
Zenith —Leeds
- Up to £60,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Annual leave
IT Business Analyst
Yorkshire Water —Bradford
- £42,774 - £53,469 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Flexible schedule
10d
Financial Crime Product Manager
Equifax —Leeds
- Full-time
- Bachelor's degree
- No degree
- Product management
- Sick pay
1d
Senior Performance Analyst
Evri —Leeds
- Full-time
- Analysis skills
- Mentoring
- Communication skills
11d
Lead Business Analyst - Data
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Team management
- Agile
- AI
- Employee discount
Cyber Security SOC Analyst (L1)
wavenet —Birstall
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Charge Analyst
hireful —Bradford
- £35,000 - £36,000 a year
- Hybrid work
- Travel
- Annual leave
- Employee discount
Quick apply
Operational Assurance Manager - 12m FTC
evoke —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Work from home
Senior SOC Analyst – Leeds
BAE Systems —Leeds
- Full-time
- Hybrid work
- Azure
- AWS
- Continuous improvement
- Referral programme
Trainee Asbestos Consultant / Surveyor - Ossett
Vadella —Ossett
- £25,646 - £28,255 a year
- Weekend availability
- Customer service
- Computer skills
- Construction experience
- Annual leave
- Referral programme
Quick apply

I want to receive the latest job alerts for customer experience analyst in leeds, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Analyst

Hill Dickinson LLP -
Leeds

Apply Now

Job details

Full-time
3 days ago

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
IT service management
Ticket management
Computer hardware
Solarwinds
Customer support
Multidisciplinary collaboration
Communication skills

Full job description

Job role: Service Desk Analyst

Hours: Monday to Friday, 08:00 – 18:00 (35 hours per week) working a combination of shifts between these hours to ensure full support.

Happy to talk flexible working

Hill Dickinson are proud to be named as a Top Ten Employer for Working Families 2025 for the second year running and so, we are happy to consider flexible working opportunities to help you balance your work and home life.

Team: IT - Service Desk

Location: Leeds

Role overview

Introduction to the team:

The Service Desk Analyst is an integral part of our IT Operations team, reporting to the Service Delivery Manager, with guidance provided by a Team Leader.

Our IT Operations team is a friendly and diverse group encompassing Service Delivery Management, Infrastructure, Solutions Architecture, and Security Architecture, spanning multiple locations across the UK.

You'll find your work with us both stimulating and varied. No two days are alike, and you'll have the opportunity to collaborate with other IT Operations teams, Project Management, and users across the UK, Europe, and Asia.

Key responsibilities:

As a Service Desk Analyst, your role is pivotal in ensuring the seamless operation of our IT Services. Your responsibilities include:
Troubleshoot and Resolve: Investigate and resolve user issues, striving for first-time resolution while ensuring that any escalations to other Tiers and Support Groups have comprehensive information.
User Communication: Maintain open communication with users, keeping them informed about the progress of their support ticket.
Service Level Management: Monitor call queues to meet and exceed Service Level targets, including 'abandonment,' 'average speed to answer,' and 'first-time fix.'
Team Collaboration: Collaborate with Infrastructure, Cyber and Service Desk Teams and other Central Service support teams when necessary, assisting with project work and increased demand.
Knowledge Sharing: Contribute to and facilitate knowledge sharing by creating and maintaining knowledge base articles.
Problem Identification: Collaborate with Service Management to identify and resolve underlying IT problems and trends.
Ad-Hoc Support: Provide ad-hoc support for key business users, ensuring their issues are addressed promptly. This will involve travel to other offices primarily but not confined to Newcastle.
ITIL Standards: Execute all activities in compliance with best-practice ITIL standards.

What are we looking for:

Important criteria:

Excellent Communication Skills: Strong verbal and written communication skills are crucial.
IT Service Desk Experience: Proven experience working on an IT Service Desk is a must.
Service Excellence: Demonstrate enthusiasm and commitment to providing outstanding service.
Customer Service Skills: Exceptional customer service skills to ensure a positive user experience.
Technical Proficiency: Good/broad knowledge of Windows 11, MS Office, MS Server, AD, Network terminology and function, Laptop/Desktop/Printer hardware.
Calm Under Pressure: The ability to remain composed and effective in high-pressure environments.
ITIL Experience: Demonstrable experience working with ITIL-based processes.
Cyber Security Awareness: A strong awareness of Cyber Security Threats.
Team Player: Ability to work collaboratively as part of a team.
Resourcefulness and Dynamism: Be resourceful and dynamic in approaching and resolving IT challenges.

It would be beneficial for you to have some of the following:

Solarwinds Desktop/Samanage ITSM Suite Experience: Experience with these tools would be beneficial.
ITIL Qualifications: Possession of ITIL certifications is a plus.
Legal Environment Experience: Experience working in a legal environment.

If you don't meet all of the criteria above but feel that you could add real value to Hill Dickinson, we encourage you to apply and if successful, we can help you develop along the way.

Equality, Diversity and Inclusion

Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief.

We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths.

Hill Dickinson is an equal opportunities employer. All applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background and from all routes to qualification, with both the SRA and CILEx.

Disability Support

We are a Disability Confident employer, which means if there is anything that we can do to make your visit easier, so you are able to perform at your best, please let us know. You can contact the HR team at [email protected] should you require any adjustments to the application or interview process.

At Hill Dickinson, we welcome applications from individuals that are looking to return to the law as well as all routes to qualification, with both the SRA and CILEx.

All successful candidates will be subject to our standard pre-employment screening, including a basic criminal record check via Disclosure and Barring Service. Any offer of employment made is conditional upon completion of all checks.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.

Apply Now

Refine Your Search

customer experience analyst jobs in leeds, wyk

Service Desk Analyst

Service Desk Analyst - Shared Services

Business Analyst - Transformation

Business Analyst - Data

Database Administrator

Fraud Investigator - Harrogate

Associate Product Manager

Junior Data Analyst Apprentice

IT Service Analyst

Clinical Informatics Analyst

Senior Process Improvement Analyst - 6 month FTC

IT Business Analyst

Financial Crime Product Manager

Senior Performance Analyst

Lead Business Analyst - Data

Cyber Security SOC Analyst (L1)

Service Charge Analyst

Operational Assurance Manager - 12m FTC

Senior SOC Analyst – Leeds

Trainee Asbestos Consultant / Surveyor - Ossett

I want to receive the latest job alerts for customer experience analyst in leeds, wyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected