Support escalation engineer Work, Jobs in Lightwater, Sry (with Salaries)

IT Support Engineer
Platned Ltd —Gerrards Cross
- From £26,000 a year
- Full-time
- Computer Science
- Maintenance
- Analysis skills
Quick apply
9d
Onsite IT Support Engineer (Client Facing)
3Gi Technology Ltd —London
- £26,436.80 a year
- Full-time
- Windows
- Travel
- Computer networking
Quick apply
10d
Senior Infrastructure Engineer
Pax8 Global —Farnborough
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- English
- Mentoring
- AI
- Free parking
8d
Field Application Engineer, UK - Reconeyez
Vosker —Farnborough
- Full-time
- Hybrid work
- Up to 50% travel
- Microsoft Office
- Computer networking
Quick apply
Network Engineer
VIRTUS Data Centres —London
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
9d
Operational Readiness Lead
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Communication skills
Contract Manager - Northern Trains
APCOA PARKING (UK) LTD —Uxbridge
- £43,000 a year
- Microsoft Word
- Continuous improvement
- Travel
- Annual leave
- Employee discount
Quick apply
Sr Tech Support Professional - Matrikon
Honeywell —Bracknell
- Full-time
- Doctoral degree
- Computer Science
- Windows
Cyber Security Engineer
Dorchester Collection —London
- Monday to Friday
- Azure
- English
- Hotel
- Referral programme
Multi-Skilled Engineer
Cleveland Clinic London —London
- £44,000 - £46,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Maintenance
- Annual leave
- Employee assistance programme
Technical Lead - Backend
Beyond Sports —Basingstoke
- £74,660 - £98,120 a year
- Full-time
- Hybrid work
- AWS
- Mentoring
- Leadership
Systems Engineer
Universal Music Group —London
- Full-time
- Azure
- English
- Windows
- Annual leave
- Employee discount
IT Security Manager
Surrey Satellite Technology Limited —Guildford
- Full-time
- Azure
- AWS
- IT
OSM Migration Service Lead
DXC Technology —Farnborough
- Full-time
- Analysis skills
- Communication skills
DLP Policy Lead
Primark —Reading
- Analysis skills
- Communication skills
Senior Network Engineer
Berkshire Healthcare NHS Foundation Trust —Reading
- £47,810 - £54,710 a year
- Full-time
- Travel
- Mentoring
- In-person
- Free parking
- Annual leave
23h
Technical Services Manager
ISS Facility Services —Addlestone
- Engineering
- Master's degree
- Travel
Quick apply
Data Ops Analyst
Primark —Reading
- Analysis skills
- Continuous improvement
6d
Customer Automation Partnership Lead
CHEP —Addlestone
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Negotiation
2d
System Analyst
Certitude —Balham
- £30,000 a year
- Full-time
- Azure
- Communication skills
- Annual leave
- Gym membership
6d

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IT Support Engineer

Platned Ltd
Gerrards Cross

Quick apply

Job details

Full-time
From £26,000 a year
9 days ago

Qualifications

Technical troubleshooting
Operating systems
Computer Science
Incident management
MCP
LAN
Ticket management
Maintenance
Network infrastructure
Analysis skills
Database management
Bachelor's degree
CompTIA Network+
Ticket management systems
Technical support incident logging
Customer support
IT incident logging
Application support
Network monitoring
Cybersecurity
Leadership
Incident log maintenance
Communication skills
Banking
CompTIA A+
Information Technology

Full job description

Job Title:- IT Support Engineer

Company Overview

Platned is a rapidly expanding Enterprise Services company with a global presence, headquartered in the UK. We are business transformation experts who specialise in serving clients utilising the world-class IFS product suite. We do this by providing comprehensive solutions and IT consultancy to help them maximise their investment and achieve their business objectives.

Role Overview

As a Support Engineer in our bank, you will play a crucial role in ensuring the smooth operation of our IT systems and applications. You will be responsible for troubleshooting technical issues, providing timely support to end-users, and ensuring the stability and performance of our IT infrastructure.

Your role is pivotal in maintaining the integrity and reliability of our banking services. This role combines technical expertise with leadership responsibilities, focusing on troubleshooting, team management, and maintaining high service standards. The ideal candidate will have a strong technical background.

Responsibilities

· Provide first and second-level support for all banking software, hardware, and network-related issues.

· Diagnose and resolve technical issues efficiently, escalating complex problems to higher-level support teams when necessary.

· Monitor IT systems and networks to ensure optimal performance and prevent potential issues.

· Assist bank staff with IT-related queries and provide training on software and hardware usage.

· Maintain accurate records of issues, solutions, and user requests using the bank’s ticketing system.

· Maintenance and Updates: Perform regular maintenance tasks, including software updates, patches, and hardware upgrades.

· Ensure all IT activities comply with banking regulations and internal policies.

· Incident Management: Manage and document incidents, ensuring timely communication with affected users and management.

· Work closely with other IT teams, vendors, and service providers to resolve issues and improve service delivery.

· Diagnose and resolve complex technical problems, serving as the escalation point for other support engineers.

Knowledge, skills, and abilities

· Education: Bachelor’s degree in computer science, Information Technology, or a related field.

· Experience: Minimum of 2-3 years of experience in IT support or a related role, preferably in the banking or financial services industry.

· Proficiency in Windows and Linux operating systems.

· Strong knowledge of networking principles and technologies (LAN, WAN, VPN, etc.).

· Experience with database management (SQL, Oracle).

· Familiarity with banking software applications and systems.

· Knowledge of cybersecurity principles and practices.

· Excellent problem-solving and analytical skills.

· Strong communication skills, both verbal and written.

· Ability to work well under pressure and manage multiple tasks simultaneously.

· Customer-focused mindset with a commitment to providing high-quality support.

· Certifications: Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

What We Offer:

An opportunity to join a leading Enterprise Service company.
A supportive and collaborative work environment that values innovation and continuous learning.
Competitive compensation package and benefits.
Opportunity for career growth as we expand our presence globally.

If you are willing to learn and a great team player who enjoys working in ERP services industry, we encourage you to apply. Please submit your resume through Indeed or email to [email protected]. Due to our great success and consequent rapid growth, we will be conducting interviews promptly and deciding within a short period.

Job Type: Full-time

Pay: From £26,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

support escalation engineer jobs in lightwater, sry

IT Support Engineer

Onsite IT Support Engineer (Client Facing)

Senior Infrastructure Engineer

Field Application Engineer, UK - Reconeyez

Network Engineer

Operational Readiness Lead

Contract Manager - Northern Trains

Sr Tech Support Professional - Matrikon

Cyber Security Engineer

Multi-Skilled Engineer

Technical Lead - Backend

Systems Engineer

IT Security Manager

OSM Migration Service Lead

DLP Policy Lead

Senior Network Engineer

Technical Services Manager

Data Ops Analyst

Customer Automation Partnership Lead

System Analyst

I want to receive the latest job alerts for support escalation engineer in lightwater, sry

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