Transformation manager Work, Jobs in Kirkcaldy, Fif (with Salaries)

Complaints Experience & Journey Lead
National Westminster Bank PLC —Edinburgh
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Hotel
- Financial services
- Annual leave
1d
Operations Manager - Seafield Depot
City of Edinburgh Council —Edinburgh
- £56,392 - £67,457 a year
- Full-time
- Management
- Continuous improvement
- No degree
8h
Associate Data Analyst
Companies House —Edinburgh
- £35,952 - £37,970 a year
- Temporary
- Data analysis skills
- SQL
- Presentation skills
- Annual leave
Solution Consultant
FNZ —Edinburgh
- Full-time
- Hybrid work
- No degree
- Financial services
- Communication skills
- Life insurance
International Market Lead, Middle East
National Westminster Bank PLC —Edinburgh
- £50,480 - £75,720 a year
- Full-time
- Hybrid work
- Hotel
- Travel
- Banking
- Annual leave
IT Manager
Sibcas Ltd —Bathgate
- Full-time
- Azure
- Computer Science
- Travel
- Free parking
- Annual leave
Quick apply
RWA Reporting and Analysis Manager - Fixed Term Contract
Lloyds Banking Group —Edinburgh
- £65,385 - £79,915 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Accounting
HR Manager
RSE —Edinburgh
- Human resources
- IT
- Employee discount
6d
Facilities Officer
The Electoral Commission —Edinburgh
- £31,549 - £33,126 a year
- Full-time
- Customer service
- Presentation skills
- Travel
- Annual leave
8d
Operational Officer
Companies House —Edinburgh
- £26,452 a year
- Part-time
- Hybrid work
- No experience needed
- Presentation skills
- Communication skills
4d
Assistant Manager - Actuarial Life
KPMG —Edinburgh
- Full-time
- Remote
- Management
- Communication skills
- Flexible schedule
Senior Risk Manager
Turner & Townsend —Edinburgh
- Full-time
- Travel
- Contracts
- Leadership
Quick apply
Business Architect & Org Design Lead
AECOM —Edinburgh
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Leadership
12d
Director, Platform Engineering Strategy & Ops
Lenovo —Edinburgh
- Full-time
- Hybrid work
- AI
- Communication skills
- Life insurance
14d
Technical Director, Capture Management Lead - Water
AECOM —Edinburgh
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
Digital Consultant
Squiz —Edinburgh
- Full-time
- Hybrid work
- Salesforce
- Travel
- Communication skills
Quick apply
Systems Engineer - Scotland
Fortinet —Edinburgh
- Full-time
- Azure
- Salesforce
- AWS
Maintenance Technician
Hitachi Rail —Edinburgh
- £43,696 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Maintenance
- Employee assistance programme
- Life insurance
5d
Assistant VAT Manager – Group Tax (9 Month FTC)
Lloyds Banking Group —Edinburgh
- £48,987 - £59,873 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- Financial services
Associate Director - Risk Management
Turner & Townsend —Edinburgh
- Full-time
- Travel
- Contracts
- Leadership
Quick apply

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Complaints Experience & Journey Lead

National Westminster Bank PLC -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£61,000 - £91,500 a year
1 day ago

Benefits

Annual leave
Transport links
On-site parking

Qualifications

Data analysis skills
Financial services
Root cause analysis

Full job description

Location Edinburgh, United Kingdom

Salary £61,000 – £91,500

Job typePermanent | Contract typeFull Time

Remote / On-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00280571

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Experience & Journey Lead

This is a rewarding opportunity to lead high-performing teams and create a culture focused on continuously improving customer and colleague experiences
You’ll own the end-to-end complaints journey, setting the strategy and acting as the custodian of customer and colleague outcomes
You'll be the voice of the complaints experience, with the scope to influence change at scale across the complaints ecosystem

What you’ll do

As our Complaints Experience & Journey Lead, you’ll own and shape the end-to-end complaints experience, driving insight-led transformation, journey redesign and continuous improvement. You'll use customer, colleague and complaints insight to identify pain points, remove friction and improve outcomes across the complaints journey.

You’ll deliver strong performance while balancing customer, colleague, commercial and regulatory priorities. Acting as a champion for the complaints experience, you'll help ensure decisions and improvement activity are focused on delivering fair, consistent and effective outcomes.

You’ll also be:

Driving root cause analysis and complaints insight, using data to identify themes, uncover drivers and prioritise improvement activity
Turning insight into action by working with senior leaders and journey owners to deliver sustainable improvements
Setting and prioritising the complaints improvement agenda, aligning investment and resources to the greatest customer, colleague and business opportunities
Leading training, competence and capability development, making sure the right skills, tools and frameworks support a high-quality complaints experience
Coaching and empowering Complaints Journey Managers to monitor performance, identify opportunities and deliver measurable improvements across the journey
Championing customer and colleague needs by reducing effort, removing friction and improving complaints outcomes end to end

The skills you'll need

To succeed in this role, you’ll bring a strong understanding of the Financial Services sector, alongside deep expertise in complaints, customer journeys and the regulatory environment. You’ll be passionate about understanding customer and colleague experiences, using insight to shape strategy, driving meaningful change and improve outcomes at scale.

We’ll expect you to have strong expertise in complaints insight, data analysis and root cause methodologies, turning insight into measurable improvements through targeted journey and process enhancements.

You’ll also need:

Experience working across business, product and functional teams to deliver sustainable change
Experience leading end-to-end complaints, customer experience or journey transformation at scale
A proven track record of identifying customer and colleague pain points and delivering sustainable solutions
Experience embedding training, competence and capability frameworks within a regulated environment
Proven ability to drive customer-centric change across processes, systems and colleague experience
The ability to simplify complex challenges and competing priorities, turning them into clear and actionable strategies

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

Surrounded by 85 acres of woodland
Our carparks provide electric vehicle charging
Opened in 2005

Apply Now

Refine Your Search

transformation manager jobs in kirkcaldy, fif

Complaints Experience & Journey Lead

Operations Manager - Seafield Depot

Associate Data Analyst

Solution Consultant

International Market Lead, Middle East

IT Manager

RWA Reporting and Analysis Manager - Fixed Term Contract

HR Manager

Facilities Officer

Operational Officer

Assistant Manager - Actuarial Life

Senior Risk Manager

Business Architect & Org Design Lead

Director, Platform Engineering Strategy & Ops

Technical Director, Capture Management Lead - Water

Digital Consultant

Systems Engineer - Scotland

Maintenance Technician

Assistant VAT Manager – Group Tax (9 Month FTC)

Associate Director - Risk Management

I want to receive the latest job alerts for transformation manager in kirkcaldy, fif

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