Technical document engineer Work, Jobs in Chellaston, Dby (with Salaries)

Technical Support Advisor
SolaX Power UK Ltd —Atherstone
- From £30,000 a year
- Full-time
- Software troubleshooting
- English
- No degree
- Free parking
- Employee discount
Quick apply
6d
Train Validation Engineer
ALSTOM —Derby
- £55,000 a year
- Project management
- Communication skills
- Annual leave
9d
Systems Engineer
Wabtec Rail —Burton-On-Trent
- Full-time
- Engineering
- Microsoft Office
- In-person
Quick apply
AI Automation & Business Process Analyst
amphos —Derby
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
9d
Manufacturing Engineer
TRT-Ltd —Alfreton
- £28,000 - £40,000 a year
- Full-time
- In-person
- Free parking
- Annual leave
Quick apply
11h
Mobile Engineer (iOS)
Blue Light Card —Leicester
- Hybrid work
- AWS
- Communication skills
- Free parking
- Employee assistance programme
Network Engineer
Capital One —Nottingham
- Full-time
- Hybrid work
- AWS
- Driving
- Computer networking
2d
Service Engineer UK
Voortman Steel Machinery —Nottingham
- Weekend availability
- English
- Travel
Quick apply
Senior Automation Engineer , EMA2 Reliability Maintenance Engineering
Amazon UK Services Ltd. —Mansfield
- Weekend availability
- AutoCAD
- Master's degree
- SQL
8d
External - AI Architect (m/f/*)
Solventum —Loughborough
- Full-time
- Computer Science
- Master's degree
- SQL
e-POD Proposal Engineer
WB Power Services Limited —Heanor
- £45,000 - £65,000 a year
- Full-time
- Sales
- Customer service
- Analysis skills
- Health & wellbeing programme
- Annual leave
Quick apply
11h
Generator Proposals Engineer
Rehlko —Heanor
- £50,000 - £85,000 a year
- Full-time
- Analysis skills
- Annual leave
- Employee discount
1d
Civil Engineering Technician
Caulmert —Nottingham
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Multi-skilled engineer
Almac Group —Loughborough
- Full-time
- Engineering
- Maintenance
- English
B2 Licensed Engineer A320
JMC Aviation —East Midlands Airport
- Day shift
- Maintenance
Senior Design Engineer
Balfour Beatty —Derby
- Engineering
- Annual leave
Senior Site Reliability Engineer
Experian —Nottingham
- Full-time
- AWS
- Communication skills
- Annual leave
Quick apply
Refrigeration Reliability Manager, EU AMZL RME
Amazon UK Services Ltd. —Kegworth
- Weekend availability
- Engineering
- System design
- Maintenance
Lead Engineer
Experian —Nottingham
- Full-time
- Hybrid work
- SQL
- AWS
- APIs
- Annual leave
Quick apply
7d
Bid Manager - Rail
Balfour Beatty —Derby
- Hybrid work
- Management
- IT
- Construction experience
- Annual leave

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Technical Support Advisor

SolaX Power UK Ltd
Atherstone

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
6 days ago

Benefits

Free parking
Casual dress
Company events
Employee discount
On-site parking

Qualifications

Software troubleshooting
English
Technical support
Zendesk
IT support
Communication skills

Full job description

Are you patient, customer-focused communicator looking to step into the booming renewable energy sector?

We are seeking a dedicated Technical Support Advisor to join our UK after-sales team.

Based entirely in our office, you will act as the friendly and essential first point of contact for installers out in the field.

We will provide comprehensive product training, empowering you to confidently provide efficient remote support and guide users through basic troubleshooting for our solar inverters and energy storage systems.

Key Responsibilities:

Dedicated Helpline Support: Act as the primary voice of our company, answering incoming phone calls from UK installers and on-site customers to provide immediate technical assistance.

Guided Troubleshooting: Calmly and clearly guide installers through basic operations, system settings, and standard troubleshooting procedures for our inverters and battery systems.

Ticket Management: Use Zendesk to accurately log, track, and close incoming support cases, ensuring every customer query is handled professionally.

Seamless Escalation: Identify complex technical issues, document the details clearly, and promptly escalate them to our Senior Engineers or R&D team for further investigation.

Requirement:

Experience: Previous experience in a call center, technical support helpline, or a similar customer-facing role. (While not strictly required, a background as an electrician apprentice or practical PV/battery installation experience is a strong bonus!)

Empathy & Resilience: High patience and a strongly customer-oriented mindset. You must be adept at managing the emotional stress of installers who are facing urgent issues on-site.

Communication Skills: Excellent verbal and written English. You must be able to explain technical steps clearly and confidently over the phone.

Professional Skills: Familiarity with standard office tools. Experience with ticketing systems (e.g., Zendesk) is highly preferred.

Mindset: A genuine and strong willingness to learn technical concepts in the renewable energy sector.

Education: No specific degree required - your communication skills, empathy, and eagerness to learn are what matter most to us.

Must have the right to work in the UK without sponsorship.

Pay: From £30,000.00 per year

Benefits:

Casual dress
Company events
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical document engineer jobs in chellaston, dby

Technical Support Advisor

Train Validation Engineer

Systems Engineer

AI Automation & Business Process Analyst

Manufacturing Engineer

Mobile Engineer (iOS)

Network Engineer

Service Engineer UK

Senior Automation Engineer , EMA2 Reliability Maintenance Engineering

External - AI Architect (m/f/*)

e-POD Proposal Engineer

Generator Proposals Engineer

Civil Engineering Technician

Multi-skilled engineer

B2 Licensed Engineer A320

Senior Design Engineer

Senior Site Reliability Engineer

Refrigeration Reliability Manager, EU AMZL RME

Lead Engineer

Bid Manager - Rail

I want to receive the latest job alerts for technical document engineer in chellaston, dby

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