It support Work, Jobs in Lydney, Gls (with Salaries)

IT Apprentice
Magnera Corporation —Lydney
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
3d
1st Line Engineer
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Computer networking
- Work from home
- Employee assistance programme
Quick apply
IT Support Analyst
Forestry England —Bristol
- £33,854 a year
- Part-time
- Hybrid work
- English
- Travel
- Free parking
- Employee discount
12d
IT Service Desk Analyst - 1st Line Support
Boeing —Bristol
- Customer service
- IT
- Communication skills
- Life insurance
Technical Support Officer
Gloucestershire County Council —Gloucester
- £30,024 - £32,597 a year
- Hybrid work
- English
- IT
- Communication skills
- Annual leave
- Employee assistance programme
3d
IT Service Desk Technician
Osborne Clarke —Bristol
- Monday to Friday
- Azure
- Customer service
- Microsoft Office
Service Desk Analyst (Entry level)
Bristol NHS Foundation Trust —Bristol
- £25,760 - £27,476 a year
- Full-time
11d
Front Line Support Consultant
Lumera —Bristol
- Monday to Friday
- Hybrid work
- Microsoft Office
- SQL
IT Field Engineer
St Edward’s School Cheltenham —Cheltenham
- £32,000 - £35,000 a year
- Full-time
- Computer Science
- Windows
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
13h
Vacancy 2: Support Technician
EvolvIT —Bristol
- Azure
- Customer service
- SharePoint
Customer Support Advisor
Zellis —Bristol
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Annual leave
Software Support Agent - Payroll
Zellis —Bristol
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Annual leave
10d
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- English
- Continuous improvement
- Communication skills
3d
IT Support & Infrastructure Engineer
PlayStation Global —Bristol
- Weekend availability
- Hybrid work
- Analysis skills
- Mentoring
- Scripting
Quick apply
7d
Vacancy 1: Escalations Technician – 2nd/3rd Line Duties
EvolvIT —Bristol
- Azure
- Customer service
- Computer networking
6d
ERP Support Specialist NAV
Amcor —Bristol
- Full-time
- Azure
- ERP systems
- Microsoft Office
ICT Technical Engineer - Infrastructure
Welsh Ambulance Service University NHS Trust —Cwmbran
- £32,557 - £39,631 a year
- Full-time
- English
7h
MRO Systems Support Specialist
Boeing —Bristol
- Military
- Maintenance
- Analysis skills
- Life insurance
Workplace Engineer
Capgemini —Bristol
- Hybrid work
- Microsoft Outlook
- Windows
- AWS
3h
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Software troubleshooting
- Employee assistance programme
Quick apply

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IT Apprentice

Magnera Corporation -
Lydney

Apply Now

Job details

Full-time
3 days ago

Benefits

Annual leave

Qualifications

Customer service
Windows
Microsoft Office
Computer hardware
IT
Computer skills
Communication skills
Information Technology

Full job description

Overview:

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.

The Apprentice IT Support Technician provides entry-level on-site IT support while developing foundational technical and customer service skills. Working under close supervision, the role assists with basic IT support tasks, learning established procedures, tools, and processes used within the IT Service Desk and On-Site Support teams.

This position is designed for individuals at the start of their IT career, providing hands-on experience supporting internal customers, while building knowledge of IT systems, troubleshooting techniques, and service management practices. The apprentice will contribute to day-to-day support activities and gradually take on more responsibility as skills develop

This role will work Monday to Friday 8.30am to 4.30pm with some flexibility and attract 25 days annual leave plus 8 bank holidays. Time will be spent at college studying for your qualifications and depending on the course taken, this could be 1 day per week for 2 years at Level 3.

Responsibilities:

Assists with basic IT support tasks, including device setup, peripheral installation, and workspace preparation.
Supports the logging of incidents and service requests in the call tracking system under supervision.
Provides first-line assistance for simple and routine IT issues, following documented procedures and guidance.
Escalates issues beyond their knowledge or authority to Level 1 or senior team members.
Learns and follows IT service management processes, including ticket handling and documentation standards.
Assists with asset management activities, including inventory tracking and equipment handling.
Supports knowledge base updates by identifying missing or unclear documentation.
Participates in team meetings and training sessions to build technical and professional skills.
Maintains a professional and customer-focused approach when interacting with internal users.
Follows all company policies, procedures, and security guidelines.

Qualifications:

Level in Computer Science (or equivalent relevant IT qualification) preferred.

GCSEs (or equivalent) in Mathematics, English, IT and Science required.

No prior professional IT experience required; relevant coursework, personal projects, or internships are advantageous.

Basic understanding of computer systems, hardware, and common software applications.

Demonstrated interest in IT and a willingness to learn and develop technical skills.

Good written and verbal communication skills.

Entry requirements for Level 3 will be GCSEs including English and maths grade 9 - 4 or A*- C

Computer Skills

Basic familiarity with Windows Operating Systems.

Basic awareness of Microsoft Office applications.

Understanding of general computer hardware (PCs, laptops, peripherals).

Awareness of IT concepts such as networks, user accounts, or troubleshooting is advantageous.

Willingness to learn ITSM tools and ITIL concepts.

Competencies

Eager to learn and develop a career in IT

Positive attitude with a proactive and curious mindset

Reliable, punctual, and organised

Strong attention to detail when following instructions

Good communication and interpersonal skills

Works effectively under supervision and as part of a team

Apply Now

Refine Your Search

it support jobs in lydney, gls

IT Apprentice

1st Line Engineer

IT Support Analyst

IT Service Desk Analyst - 1st Line Support

Technical Support Officer

IT Service Desk Technician

Service Desk Analyst (Entry level)

Front Line Support Consultant

IT Field Engineer

Vacancy 2: Support Technician

Customer Support Advisor

Software Support Agent - Payroll

Technical Support Engineer

IT Support & Infrastructure Engineer

Vacancy 1: Escalations Technician – 2nd/3rd Line Duties

ERP Support Specialist NAV

ICT Technical Engineer - Infrastructure

MRO Systems Support Specialist

Workplace Engineer

Senior Service Desk Analyst

I want to receive the latest job alerts for it support in lydney, gls

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