1st line support Work, Jobs in Binfield, Brk (with Salaries)

1st Line Support Analyst
Fluidone —Chessington
- £24,000 a year
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Quick apply
2nd Line Support Analyst
Fluidone —Chessington
- £35,000 a year
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
L-SPA - Customer Service Information Officer
Surrey County Council —Weybridge
- £31,659 - £33,952 a year
- Full-time
- Hybrid work
- Customer service
- Care plans
- Communication skills
- Annual leave
- Employee assistance programme
5d
Caretaker
Surrey County Council —Woking
- £25,133 a year
- Monday to Friday
- English
- Maths
- Annual leave
- Language training provided
12d
Children's Residential Support Worker
Surrey County Council —Woking
- £31,659 - £33,952 a year
- Weekend availability
- English
- Maths
- Annual leave
- Employee assistance programme
9d
HR Intern
Coty Inc. —London
- Microsoft Excel
- Organisational skills
- Computer skills
- Employee discount
3d
Field Services Coordinator (Part-Time, 14-Month FTC)
UK Connect —Farnborough
- Up to £24,800 a year
- Part-time
- School
- Free parking
- Annual leave
Quick apply
Development Manager - Wimbledon
Encore —London
- £60,000 - £65,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Distribution Supervisor
Origin —High Wycombe
- £34,000 a year
- Full-time
- Microsoft Office
- Computer skills
- Leadership
- Employee assistance programme
- Employee discount
Team Leader - Regulatory Operations
Veterinary Medicines Directorate —New Haw
- £62,000 a year
- Part-time
- Management
- Microsoft Office
- Presentation skills
- Free parking
- Annual leave
13d
National Account Manager - Retail
Medik8 —Borehamwood
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Employee discount
Quick apply
11d
SHS Family Support Practitioner (School Based)
School-Home Support —Watford
- £22,274 - £24,796 a year
- Full-time
- Communication skills
- School
- Employee assistance programme
Quick apply
Senior Children's Residential Worker
Surrey County Council —Woking
- £34,660 - £36,943 a year
- 12 hour shift
- Care plans
- Annual leave
- Employee assistance programme
Lead Teacher Biology
The Oratory School —Woodcote
- Full-time
- English
- Bachelor's degree
- In-person
- Free parking
Quick apply
Nursery Practitioner Level 3-4
Autumn Cottage Childcare Limited —Eversley
- £25,000 - £27,000 a year
- Full-time
- Free parking
- Employee discount
Quick apply
Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
3d
Service Desk Analyst (1st Line)
XPS Pensions Group —Reading
- Full-time
- Azure
- Microsoft Office
- Computer networking
- Employee discount
- Referral programme
6d
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
1st Line Service Desk Engineer
turn IT on —Princes Risborough
- £24,000 - £27,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Quick apply
4d
HR Business Partner
Slough Borough Council —Slough
- £41,873 a year
- Full-time
- Hybrid work
- Annual leave
Quick apply

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1st Line Support Analyst

Fluidone -
Chessington

Quick apply

Job details

£24,000 a year

Benefits

Company pension
Employee assistance programme

Qualifications

Jira
TCP
Azure
Operating systems
Microsoft Outlook
Incident management
Customer service
Windows
Numeracy
DHCP
Computer networking
DNS
Mac OS
ServiceNow
TCP/IP
Communication skills
Active Directory
Intune

Full job description

Company Overview

Established in 2006, FluidOne is an award-winning provider of Connected Cloud solutions with a £109m turnover at March 2024 and one of the consistently highest Net Promoter Scores (NPS) in the industry, securing 87 for January 2024. Underlying its services is FluidOnes national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked as a 2 star accredited outstanding company to work for in the Best Companies to work for awards 2023.

FluidOne supports the needs of 2,500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. FluidOne consults with their customers to design solutions that complement their in-house IT structures, taking complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Enterprise IT focuses on delivering comprehensive technology solutions tailored to the complex needs of large-scale organisations. In this realm, managed services play a pivotal role by providing enterprise-sise customers with end-to-end IT support, including network and connectivity management, cloud and hosting solutions, cybersecurity, unified communications, and continuous IT support. These services ensure robust infrastructure management, proactive monitoring, and quick resolution of issues, thereby enhancing operational efficiency and minimising downtime. Managed services for enterprises also encompass strategic IT consulting, seamless systems integration, and compliance management, ensuring that the organisation's IT landscape is secure, scalable, and aligned with business objectives. By leveraging managed services, enterprises can optimise their IT investments, drive innovation, and maintain a competitive edge in the market.

Role Overview:

Responsibilities:

Incident Logging and Categorisation: Accurately log and categorise incidents in the service management tool, ensuring all necessary details are recorded.
Initial Diagnosis and Triage: Perform initial diagnosis of incidents to determine their root cause, and escalate complex issues to appropriate 2nd or 3rd line support teams if necessary.
Customer Communication: Maintain clear, professional, and timely communication with customers, keeping them informed of the status and progress of their incidents and requests.
Service Request Fulfillment: Process and fulfill standard service requests such as password resets, software installations, and access management.
Knowledge Base Utilisation: Utilise the knowledge base to resolve common issues and update it with new solutions and troubleshooting steps for future reference.
Prioritisation of Incidents: Prioritise incidents based on their impact and urgency to ensure critical issues are addressed promptly.
Adherence to SLAs: Ensure that all support activities comply with established Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
Customer Satisfaction: Strive to provide a high level of customer satisfaction through efficient and effective resolution of issues and by delivering exceptional service.
Escalation Management: Escalate incidents and service requests to higher-level support or management when required, ensuring a seamless handover with all relevant information.
Monitoring and Reporting: Monitor system alerts and performance metrics to proactively identify potential issues and generate regular reports on support activities and performance.
Process Improvement: Participate in continuous improvement initiatives by identifying areas for process improvement and suggesting enhancements to existing procedures.
Incident Documentation: Document all troubleshooting steps, resolutions, and workarounds accurately within the service management tool for future reference and analysis.
Security Compliance: Ensure that all support activities comply with organisational security policies and procedures, including data protection and access controls.
Collaboration with Teams: Work collaboratively with other support teams, including 2nd and 3rd line support, to resolve complex issues and ensure seamless service delivery to customers.

Requirements:

Basic knowledge of Microsoft Azure, Intune and Defender
Proficiency in troubleshooting and providing support for hardware, software, and network issues.
Knowledge of Windows and/or macOS operating systems.
Familiarity with Active Directory and user management tasks.
Experience with ticketing systems (e.g., ServiceNow, JIRA) for incident management.
Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
Ability to diagnose and resolve issues related to email (Outlook, Exchange) and other productivity tools.
Previous experience of working in a similar environment
Excellent written and oral communication
Good numeracy skills
Open to change and willingness to learn
Ability to work in a high pressure environment
Excellent customer service skills

Benefits after probationary period:

Employee Assistance programme (EAP)
Life assurance (3 x salary)
Sodexo Discount Platform
FluidOne breakfast and refreshments on working days
Pension contribution- 5% company contribution
Generous Holiday Entitlement
One day off for Birthday
Half price internet connectivity
Ride2Work scheme
Department incentives
Volunteer day scheme

Quick apply

Refine Your Search

1st line support jobs in binfield, brk

1st Line Support Analyst

2nd Line Support Analyst

L-SPA - Customer Service Information Officer

Caretaker

Children's Residential Support Worker

HR Intern

Field Services Coordinator (Part-Time, 14-Month FTC)

Development Manager - Wimbledon

Distribution Supervisor

Team Leader - Regulatory Operations

National Account Manager - Retail

SHS Family Support Practitioner (School Based)

Senior Children's Residential Worker

Lead Teacher Biology

Nursery Practitioner Level 3-4

Service Desk Analyst

Service Desk Analyst (1st Line)

1st/2nd Line IT Support Engineer - Farnborough

1st Line Service Desk Engineer

HR Business Partner

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