Technical document engineer Work, Jobs in Heath, Dby (with Salaries)

Print Service Desk Technical Customer Support Engineer - Level 4
HP —Sheffield
- Full-time
- Java
- SQL
- AWS
11d
Junior Data Engineer - SQL Server & Data Platform (6-month fixed term contract)
Potter Clarkson —Nottingham
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
Quick apply
14d
Senior Quality Engineer (Bulk Inspection)
Assystem —Sheffield
- Hybrid work
- Engineering
- No degree
- Welding
- Annual leave
- Work from home
Lead Reliability, Validation & Compliance Engineer
Dryft World Limited / Dextron Technologies —Sheffield
- £40,000 - £55,000 a year
- Full-time
- Engineering
- Bachelor's degree
- No degree
- Annual leave
Quick apply
Quality Technical Inspector
ITM Power PLC —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee assistance programme
Quick apply
Senior Automation Engineer , EMA2 Reliability Maintenance Engineering
Amazon UK Services Ltd. —Mansfield
- Weekend availability
- AutoCAD
- Master's degree
- SQL
Product Engineer II
Aerodyn —Derby
- £45,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Schematics
- CAD
Quick apply
Generator Proposals Engineer
Rehlko —Heanor
- £50,000 - £85,000 a year
- Full-time
- Analysis skills
- Annual leave
- Employee discount
Maintenance and Supply Chain Coordinator
DCRail —Derby
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Health & wellbeing programme
- Sick pay
Quick apply
Field Service Engineer
Briggs Equipment —Chesterfield
- Full-time
- Customer service
- Organisational skills
Quick apply
7d
EC&I Engineer (Nuclear Facilities) - Submarines
Rolls-Royce —Derby
- Full-time
- Schematics
- Programmable logic controllers
- Bachelor's degree
4d
Welding & Inspection Admin Support
National Gas —Belper
- £34,343 - £38,383 a year
- Full-time
- Microsoft Word
- Salesforce
- Databases
1d
Hardware Reliability Engineer
Videojet —Nottingham
- Full-time
- English
- Continuous improvement
8d
Principal OHL Design Engineer
Balfour Beatty —Derby
- Hybrid work
- Microsoft Word
- Microsoft Excel
- CAD
- Annual leave
Senior Process Engineer
Assystem —Derby
- Hybrid work
- Engineering
- Travel
- In-person
Senior Design Engineer
Kratos Defense —Derby
- Full-time
- CAD
- Engineering
- Bachelor's degree
Quick apply
Principal Integrity Engineer- Pressure System
Risktec Solutions Limited —Derby
- Full-time
- Hybrid work
- Engineering
- Maintenance
- Master's degree
- Employee discount
- Flexible schedule
Engineering Scheduler
Biffa Waste Services —Rotherham
- £47,613 a year
- Weekend availability
- Management
- Programmable logic controllers
- Continuous improvement
Quick apply
11d
Senior Mechanical Engineer
Assystem —Derby
- Engineering
- System design
- Project management
Principal Building Services Engineer (Electrical)
PickEverard —Nottingham
- Business development
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
8d

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Print Service Desk Technical Customer Support Engineer - Level 4

HP -
Sheffield

Apply Now

Job details

Full-time
11 days ago

Qualifications

Technical troubleshooting
TCP
Report writing
Report generation
UNIX
Java
SQL
AWS
Bachelor's degree
Technical writing
Computer skills
Customer support
Customer interaction
TCP/IP
Root cause analysis
SaaS
Communication skills
Python
Debugging
Help desk

Full job description

Print Service Desk Technical Customer Support Engineer - Level 4

Description -

Job Summary

This role is responsible for effectively resolving simple to moderate technical problems involving hardware and software and guiding customers proactively to prevent problems. The role represents the organization in various activities, and constructs, presents, and documents technical solutions tailored to client requirements. The role evaluates unique installations or configurations, contributes to the Knowledge Management System (KMS), collaborates with team members to meet SLA demands, and applies professional expertise to independently resolve problems within moderate scope.

Responsibilities

Resolves simple to moderate technical problems effectively, encompassing hardware and software encountered through interactions with internal and external businesses, as well as end users, utilizing proactive notification systems.
Guides customers proactively to mitigate the occurrence of problems, while also representing the organization through activities such as customer visits, participation in industry conferences/trade shows, and vendor meetings.
Constructs, presents, and documents comprehensive technical solutions that cater to specific client requirements.
Evaluates complex or unique installations or configurations and provides recommendations for effective resolution.
Validates solutions to ensure they align with and meet customer-specific requirements effectively.
Facilitates partner integration through well-documented processes and technical guidance.
Articulates case summaries, resolutions, and contributes to the Knowledge Management System (KMS) through both written and verbal communication.
Collaborates with team members as needed to meet internal or external business and end user Service Level Agreement (SLA) demands.
Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.
Works independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.

Education & Experience Recommended

Four-year or Graduate Degree in any area, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience, preferably in remote support, telephone support, technologies and customer environments, or a related field or an advanced degree with little or no work experience.

Preferred Certifications
NA

Knowledge & Skills

Amazon Web Services
Automation
Computer Science
Customer Relationship Management
Customer Support
Debugging
Java (Programming Language)
Linux
Operating Systems
Product Support
Python (Programming Language)
Root Cause Analysis
Scripting
Software As A Service (SaaS)
SQL (Programming Language)
TCP/IP
Technical Services
Technical Support
Unix
Workflow Management

Cross-Org Skills

Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope

Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

Responds to routine issues within established guidelines.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

Work Shift 15% (United Kingdom)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "

Apply Now

Refine Your Search

technical document engineer jobs in heath, dby

Print Service Desk Technical Customer Support Engineer - Level 4

Junior Data Engineer - SQL Server & Data Platform (6-month fixed term contract)

Senior Quality Engineer (Bulk Inspection)

Lead Reliability, Validation & Compliance Engineer

Quality Technical Inspector

Senior Automation Engineer , EMA2 Reliability Maintenance Engineering

Product Engineer II

Generator Proposals Engineer

Maintenance and Supply Chain Coordinator

Field Service Engineer

EC&I Engineer (Nuclear Facilities) - Submarines

Welding & Inspection Admin Support

Hardware Reliability Engineer

Principal OHL Design Engineer

Senior Process Engineer

Senior Design Engineer

Principal Integrity Engineer- Pressure System

Engineering Scheduler

Senior Mechanical Engineer

Principal Building Services Engineer (Electrical)

I want to receive the latest job alerts for technical document engineer in heath, dby

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