Operations and administration manager Work, Jobs in Bristol, Eng (with Salaries)

Client Relationship & Account Manager
Pocket Intelligence Limited —Bristol
- £26,000 - £35,000 a year
- Weekend availability
- Hybrid work
- Hospitality
- Customer service
- English
- Free parking
- Annual leave
Quick apply
People Centre Team Leader
Planning Inspectorate —Bristol
- £37,579 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
12d
Client Relations Assistant
Portland Brown —Bristol
- Up to £28,000 a year
- Customer service
- Computer literacy
- Organisational skills
8d
Business Development Manager (Maritime)
CGI —Chippenham
- Full-time
- Business development
- Presentation skills
- Travel
Quick apply
Talent Development Operations Associate
Future Publishing —Bath
- £26,500 - £34,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Training & development
- Communication skills
- Referral programme
Quick apply
4d
Supplier and Procurement Manager
Wealthtime —Bath
- Full-time
- Hybrid work
- Communication skills
1d
Project Manager
Diligenta —Bristol
- £43,350 - £54,190 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Team management
- Budgeting
- Employee assistance programme
Quick apply
Business Support Supervisor
Forestry Commission —Stoke Gifford
- £30,105 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Management
5d
HR Service Centre Manager
YTL Group —Bath
- From £50,000 a year
- Analysis skills
- Continuous improvement
- No degree
11d
Centre Administrator
University of Bath —Bath
- £26,707 - £30,378 a year
- Full-time
- University
- Budgeting
- Annual leave
- Employee discount
Central Operations Manager, Financial Planning
Atomos —Bristol
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
3d
Senior Business Support Officer
Bristol City Council —Bristol
- £30,023 - £32,046 a year
- Full-time
- Hybrid work
- Annual leave
- Flexitime
3d
Business Support Officer
AP Air Europe Ltd —Gloucester
- £28,000 - £30,000 a year
- Full-time
- Writing skills
- Research
- Microsoft Office
- Free parking
- Referral programme
Quick apply
2d
HR and Payroll Officer
Wells Cathedral —Wells
- £32,000 - £36,000 a year
- Full-time
- Analysis skills
- Recruiting
- Organisational skills
- Annual leave
- Sick pay
Quick apply
3d
Accounts Payable Officer
Bath Spa University —Bath
- £29,588 - £33,002 a year
- Full-time
- Hybrid work
- Customer service
- University
- SharePoint
- Annual leave
- Employee assistance programme
10d
Human Resources Exe
Francis Hotel - HR Management —Bath
- £34,000 - £36,000 a year
- Full-time
- Hotel
- Human resources
- Recruiting
- Gym membership
Quick apply
8d
Accounts Assistant
Bespoke Hotels —Bristol
- Full-time
- Hotel
- Cash handling
- Communication skills
- Employee discount
Quick apply
2d
Human Resources Exe
Sutton Hotel Collection —Bath
- £34,000 - £36,000 a year
- Full-time
- English
- Hotel
- Human resources
- Gym membership
8d
Regional Studio Manager - Maternity Cover
Purcell Architecture —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- Team management
- Travel
- Annual leave
- Work from home
Quick apply
Operations Team Leader - Fleet Support
Ayvens —Bristol
- Full-time
- Continuous improvement
- Team management
- Leadership
- Free parking
- Annual leave

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operations and administration manager jobs near bristol, eng

Client Relationship & Account Manager

Pocket Intelligence Limited -
Bristol

Quick apply

Job details

Permanent | Full-time
£26,000 - £35,000 a year

Benefits

Free parking
Additional leave
Annual leave
Work from home
Gym membership
Sick pay
On-site parking

Qualifications

Mandarin
Hospitality
Driving Licence
Client engagement
Customer service
Cantonese
English
Technical support
Accounts Receivable Credit Control
IT support
POS
Organisational skills
Relationship management
Customer support
Account management
Communication skills

Full job description

Pocket Intelligence Limited is a fast-growing Bristol-based hospitality tech provider. Through our platform, PocketPOS, we supply restaurants and takeaways across the UK with point-of-sale systems, online ordering, kiosks, and digital ordering solutions.

Role Overview

We are looking for a proactive, organized, and customer-centric Client Relationship & Operations Coordinator to manage client accounts, coordinate system rollouts, and ensure smooth day-to-day operations.

In this role, you will be the main point of contact for our hospitality clients—troubleshooting day-to-day issues, onboarding new merchants, handling administrative follow-ups, and managing overdue accounts. Because the hospitality sector operates outside standard 9-to-5 business hours, flexibility regarding working hours and support coverage is essential.

Key Responsibilities

Client Relationship Management: Act as the primary point of contact for restaurant and takeaway clients, resolving service queries promptly and maintaining strong long-term relationships.
Project & Rollout Coordination: Manage end-to-end onboarding and deployment of POS hardware, online ordering setups, and feature updates for new and existing clients.
Issue Resolution: Handle first-line client troubleshooting for software setups, menu updates, and operational queries, escalating technical bugs to the development team when necessary.
Account Administration & Credit Control: Monitor client accounts, track payments, and actively chase overdue invoices and billing discrepancies.
Operational Flexibility: Provide flexible support coverage aligned with hospitality trading patterns, including peak dining periods and scheduled weekend or evening check-ins where required.
Documentation & Data Maintenance: Keep internal CRM records, onboarding checklists, and client profiles structured and up to date.

Requirements & Qualifications

Customer Service / Account Handling: Proven experience in client-facing support, account management, or hospitality operations.
Working Flexibility: Ability to adapt working hours to suit hospitality operational demands.
Administrative Skills: Strong organizational abilities with experience in project tracking, task prioritization, and basic invoicing/credit control.
Communication: Clear verbal and written English communication skills; comfortable handling challenging client conversations with empathy and firmness.
Right to Work: Valid UK Right to Work is strictly required (No visa sponsorship provided).

Desirable (Preferred, not essential):

Fluency in Mandarin or Cantonese (to support our multilingual merchant base).
Full UK Driving Licence.
Previous experience in the restaurant, takeaway, or SaaS/EPOS industries.

Benefits

Hybrid working model (3 days office in Bristol / 2 days remote).
Performance-related bonuses.
Additional paid leave allowance.
Gym membership.
Free on-site parking.

职位名称： 客户关系与业务经理 (Client Relationship & Account Manager)

工作地点： 布里斯托（混合办公模式：每周 3 天办公室，2 天居家）

薪资待遇： 年薪 £26,000 – £35,000 + 绩效奖金

工作性质： 全职，永久合同（Full-time, Permanent）

关于我们

Pocket Intelligence Limited 是一家位于布里斯托的快速发展型餐饮科技公司。我们通过旗下 PocketPOS 平台，为全英范围内的餐厅和外卖店提供数字化解决方案，包括智能收银（EPOS）系统、在线点餐、自助点餐机及扫码点餐服务。

职位概述

我们正在寻找一位积极主动、条理清晰且注重客户体验的客户关系与业务经理，负责维护客户关系、协调项目上线交付并保障日常运营的高效运转。

在该职位中，您将成为我们餐饮客户的核心对接人——负责解决日常使用问题、新店系统上线、行政跟进以及催收逾期账款。鉴于餐饮行业在非传统工作时间运转活跃，您需要具备根据行业特点调整工作时间的灵活性。

主要职责

客户关系维护： 作为餐厅和外卖店客户的主要联系人，快速响应并处理客户咨询，维护良好的长期合作关系。
项目上线协调： 统筹新老客户的系统部署、硬件配置、在线点单设置及功能更新，确保顺利上线交付。
问题快速响应： 处理软件配置、菜单更新及操作流程等基础问题；对复杂技术故障进行分类并对接技术团队跟进。
账务管理与催收： 监控客户账户状态与付款进度，跟进并催收逾期账单，核对发票及账务差异。
运营灵活性配合： 根据餐饮行业运营周期灵活调整支持时间，能够配合行业高峰期或轮值支持。
行政与文档管理： 维护内部 CRM 系统数据、上线核对清单及客户档案，确保记录准确完整。

任职要求

客户沟通与服务经验： 具备面向客户的服务、账户管理或餐饮行业运营相关工作经验。
工作时间灵活性： 能够适应餐饮行业特殊作息安排与灵活的工作时间需求。
行政与协调能力： 具备出色的组织能力，能高效推进项目进度并处理基础账目跟进。
沟通表达： 具备良好的英语听说读写能力，能够以清晰、得体且高效的方式与客户沟通。
工作许可： 必须具备合法的英国工作权利（本项目暂不提供英国工作签证担保）。

加分项（优先考虑但非必须）：

能够使用普通话或粤语流畅沟通（方便对接多元化商户群体）。
持有有效的英国驾照。
具有餐饮、外卖店或 SaaS/EPOS 行业背景者优先。

福利待遇

混合办公制度（每周 3 天布里斯托办公室，2 天居家）。
业务绩效奖金。
额外带薪年假。
健身房会员。
免费公司停车位。

Job Types: Full-time, Permanent

Pay: £26,000.00-£35,000.00 per year

Benefits:

Additional leave
Gym membership
On-site parking
Sick pay
Work from home

Application question(s):

Do you current own a car?
Please tell me what language you can speak other than english.

Experience:

IT support: 1 year (preferred)
Customer service: 1 year (preferred)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Bristol BS4 1ET

Quick apply

Refine Your Search

operations and administration manager jobs in bristol, eng

Client Relationship & Account Manager

People Centre Team Leader

Client Relations Assistant

Business Development Manager (Maritime)

Talent Development Operations Associate

Supplier and Procurement Manager

Project Manager

Business Support Supervisor

HR Service Centre Manager

Centre Administrator

Central Operations Manager, Financial Planning

Senior Business Support Officer

Business Support Officer

HR and Payroll Officer

Accounts Payable Officer

Human Resources Exe

Accounts Assistant

Human Resources Exe

Regional Studio Manager - Maternity Cover

Operations Team Leader - Fleet Support

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