It analyst Work, Jobs in Highgate, Gtl (with Salaries)

Service Desk Analyst
NPL —Teddington
- Windows
- Microsoft Office
- IT
4d
Senior Manager, Real Estate Solution Architect/Technical Business Analyst, Investment Management & Wealth, Technology & Transformation
Deloitte —London
- Hybrid work
- Azure
- DevOps
- AWS
Senior Financial Systems Analyst
Goodwin Procter LLP —London
- Full-time
- Microsoft Access
- Computer Science
- Customer service
IT Systems Analyst, Wembley Stadium
Delaware North —Wembley
- £36,000 a year
- Weekend availability
- Computer Science
- Customer service
- English
IT Support Analyst (Contract)
Verge del Castell Technologies Ltd —London
- £29,420.00 - £34,101.73 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Flexitime
Quick apply
2d
IT Support Analyst
QuadReal Property Group —London
- Full-time
- Microsoft Outlook
- Customer service
- Mentoring
- Annual leave
9d
IT Service Delivery Analyst
RHP —Teddington
- £44,659 a year
- Full-time
- Analysis skills
- Communication skills
- Time management
- Annual leave
4d
2nd Line IT Support Analyst
Level Ten —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Travel
- IT
Quick apply
Retail IT Analyst
Michael Kors —London
- £40,000 - £50,000 a year
- Full-time
- Travel
- Organisational skills
- IT
10d
Academy IT Analyst
Bridewell —London
- Full-time
- Hybrid work
- No experience needed
- Travel
- IT
Quick apply
11d
Finance Systems Analyst
London Business School —London
- Customer service
- Analysis skills
- Project management
- Annual leave
- Gym membership
Quick apply
Junior IT Analyst Support Specialist (London, UK)
Alantra —London
- Full-time
- Microsoft Powerpoint
- Azure
- Microsoft Office
5d
IT Technical Systems Analyst (Applications Team)
Withersworldwide —London
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Profit sharing
- Employee discount
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
Business Systems Analyst
Islington Council —Islington
- £42,912 - £44,235 a year
- Microsoft Excel
- Employee discount
12d
IT Systems Support Analyst (Interim)
Institute of The Motor Industry —Hertford
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- SharePoint
- In-person
- Work from home
- Life insurance
Quick apply
10d
Apprentice IT Service Desk Analyst 1st Line
Restore PLC —Rainham
- £25,000 a year
- Customer service
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
5d
Systems Analyst
The Royal Household —London
- From £41,000 a year
- Full-time
- Azure
- SQL
- IT
- Annual leave
- Employee discount
2d
IT Systems Business Analyst
Forterro —London
- Hybrid work
- Data analysis skills
- Microsoft Office
- Analysis skills
Quick apply
5d
IT Systems Business Analyst
Forterro —London
- Data analysis skills
- Microsoft Office
- Analysis skills
5d

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Service Desk Analyst

NPL -
Teddington

Apply Now

Job details

Permanent
4 days ago

Qualifications

ITIL Certification
MCP
Windows
Microsoft Office
IT support
IT
Active Directory

Full job description

About the Role

NPL IT Services – Teddington (On‑site)

Our work at NPL simply wouldn’t be possible without the expertise and dedication of our IT Services team. That’s where you come in.

As a Service Desk Analyst, you’ll be the friendly, knowledgeable first point of contact when our people need technical support. You’ll help keep the organisation moving by resolving IT issues quickly, calmly and professionally – making a real difference to colleagues every single day.

What you’ll be doing

You’ll provide 1st line support across a wide range of hardware and software, ensuring minimal disruption and a positive customer experience throughout.

In this role, you will:

Be the first point of contact for IT queries via phone, email and face‑to‑face
Assess, research, diagnose and resolve incidents efficiently, escalating to 2nd line support when required
Provide clear updates and communication, keeping customers informed from start to finish
Log, document and track all incidents accurately using Service Desk tools
Identify recurring issues and trends, escalating insights to management
Help reduce repeat calls by sharing guidance, useful information and basic end‑user training
Set up and support hardware, peripherals, consumables and AV equipment, keeping records up to date
Support the testing, evaluation and rollout of new applications and technologies
Contribute to self‑help resources and knowledge articles
Continuously develop your technical knowledge to stay current and effective

Once an issue is resolved, you’ll close it out properly—making sure the solution sticks and the customer is satisfied.

About You

You’ll enjoy helping people, take pride in doing things properly, and stay calm when things don’t go to plan.

You’ll have:

Experience working in a Service Desk or IT support environment, with a strong customer focus
The ability to prioritise multiple cases, meet deadlines and work within SLAs
Excellent listening and questioning skills, and confidence explaining solutions to non‑technical users
A logical, methodical approach to problem solving
Experience working collaboratively as part of a team

Technical skills & experience

You’ll ideally have experience supporting:

Microsoft products (Office 365 and earlier versions)
Windows operating systems (including Windows 10)
Active Directory
Mobile devices (iPhone & Android, including telephony)
Dell Latitude laptops
AV equipment (projectors, LCD screens, meeting room tech, Teams, Zoom)
Printers and multi‑functional devices

A professional IT qualification such as ITIL Foundation or Microsoft MCP would be an advantage.

Location

This is a fully on‑site role based at NPL’s Teddington site, where you’ll work closely with colleagues and provide hands‑on support.

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. To work at NPL, you will need to obtain BPSS security clearance.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as practical.

About Us

The National Physical Laboratory (NPL) is a world-leading centre of excellence that provides cutting-edge measurement science, engineering and technology to underpin prosperity and quality of life in the UK. Find out more about what it is like working here - The measure of us - Overview

NPL and DSIT have strong commitments to diversity and equality of opportunity, and welcome applications from candidates irrespective of their background, gender, race, sexual orientation, religion, or age, providing they meet the required criteria. Applications from women, disabled and black, Asian and minority ethnic candidates in particular are encouraged. All disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview under the Disability Confident Scheme.

At NPL, we believe our success is a result of the diversity and talent of our people. We strive to nurture and respect individuals to ensure everyone feels valued by treating everyone on the basis of their own individual merits and abilities regardless of their own or perceived identity, as part of our commitment to diversity & inclusion, we ensure we’re creating an environment where all our colleagues feel supported and welcome. More about this on our Diversity & Inclusion page.

We are committed to the health and well-being of our employees. Flexible working and social activities are embedded in our culture to create a positive work-life balance, along with a broad range of rewards, benefits and recognition. Our values are at the heart of what we do, and they shape the way we interact, develop our people and celebrate success. To ensure everyone has an equal chance, we’re always willing to make reasonable adjustments to the recruitment process. If you would like to discuss, please contact us.

Apply Now

Refine Your Search

it analyst jobs in highgate, gtl

Service Desk Analyst

Senior Manager, Real Estate Solution Architect/Technical Business Analyst, Investment Management & Wealth, Technology & Transformation

Senior Financial Systems Analyst

IT Systems Analyst, Wembley Stadium

IT Support Analyst (Contract)

IT Support Analyst

IT Service Delivery Analyst

2nd Line IT Support Analyst

Retail IT Analyst

Academy IT Analyst

Finance Systems Analyst

Junior IT Analyst Support Specialist (London, UK)

IT Technical Systems Analyst (Applications Team)

First Line Service Desk Analyst

Business Systems Analyst

IT Systems Support Analyst (Interim)

Apprentice IT Service Desk Analyst 1st Line

Systems Analyst

IT Systems Business Analyst

IT Systems Business Analyst

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