Senior technical support engineer Work, Jobs in Lisburn, Ant (with Salaries)

Technical Support Engineer
INDICOMSUR —Newtownabbey
- £38,000 - £40,000 a year
- Full-time
- Computer literacy
- English
- In-person
Quick apply
2d
Senior Engineer - Operations, Continuity & Transformation
SONI —Belfast
- Full-time
- Engineering
- Continuous improvement
- Communication skills
- Free parking
Quick apply
Senior Electrical Design Engineer
Delap & Waller —Antrim
- Full-time
- Hybrid work
- Schematics
- Engineering
- System design
- Free parking
- Health & wellbeing programme
Quick apply
Senior Infrastructure & Network Manager
Certa Digital Infrastructure UK Ltd. —Belfast
- £78,000 - £100,000 a year
- Full-time
- Azure
- Computer Science
- Master's degree
- Health & wellbeing programme
- Flexitime
Quick apply
Principal Lift Systems Engineer
Aresforti Lift Engineering Ltd —Lisburn
- £72,985 - £103,300 a year
- Full-time
- Maintenance
- Analysis skills
- No degree
Quick apply
Senior Civil Engineer
Ayesa —Belfast
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Annual leave
- Employee assistance programme
Quick apply
4d
Senior Civil Engineer (SuDS)
AECOM —Belfast
- Full-time
- Hybrid work
- Civil engineering
- Engineering
senior Grid Engineer
Renewable Energy Systems Limited —Larne
- Full-time
- Engineering
- Electrical Engineering
Reliability Maintenance Engineering Technician, RME Team
Amazon UK Services Ltd. —Portadown
- Full-time
- Continuous improvement
Principal Mechanical Engineer - Wastewater
AECOM —Belfast
- Full-time
- Hybrid work
- Engineering
11d
Senior Civil Engineer (Water)
WSP —Belfast
- Part-time
- Hybrid work
- Civil engineering
- Engineering
- Mentoring
- Flexitime
- Work from home
Technical Lead
Wellington IT —Belfast
- Full-time
- Hybrid work
- Mentoring
- Financial services
- Training & development
- Annual leave
- Flexible schedule
Senior Geotechnical Engineer
AECOM —Belfast
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
Senior Development Test Systems Engineer
Thales —Belfast
- Full-time
- Engineering
- Continuous improvement
- Quality control
- Annual leave
- Employee assistance programme
1d
Azure Infrastructure Engineer (Belfast)
FinTrU —Belfast
- Full-time
- Azure
- Bachelor's degree
5d
Senior Software Engineer (Full Stack)
Movetru —Belfast
- From £35,000 a year
- Full-time
- AWS
- JavaScript
- Mentoring
- Free parking
- Employee stock purchase plan
Quick apply
Senior Software Engineer (Back-End)
TP ICAP —Belfast
- Full-time
- AWS
- Mentoring
- Agile
Senior CAD Specialist - Water
AECOM —Belfast
- Full-time
- Hybrid work
- Mentoring
Lead Software Engineer
TeamFeePay —Belfast
- Full-time
- Hybrid work
- Engineering
- Mentoring
- Free parking
- Flexible schedule
Quick apply
Senior Environmental Test Engineer
Thales —Belfast
- Overtime
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
1d

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senior technical support engineer jobs near lisburn, ant

Technical Support Engineer

INDICOMSUR
Newtownabbey

Quick apply

Job details

Permanent | Full-time
£38,000 - £40,000 a year
2 days ago

Qualifications

Technical troubleshooting
Desktop support
TCP
Operating systems
Computer literacy
Incident queue management
User account provisioning
Ticket management
Incident documentation
English
User account management
Service restoration
IT permissions management
Computer hardware
CompTIA Network+
Ticket management systems
Technical support incident logging
Network support
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
PowerShell scripting
PowerShell
CompTIA A+
Intune
Mobile devices

Full job description

About the Role

Indicom Business Technology Services is looking for a Technical Support Engineer to join our team at Abbey Enterprise Park in Newtownabbey. You will provide technical assistance to business customers, investigate hardware and software issues, and ensure that users can access reliable and secure technology services.

This position is suited to a technically capable and customer-focused professional who can diagnose problems, explain solutions clearly, and manage several support requests at the same time. You will work with service desk colleagues, systems administrators, network engineers, external suppliers, and client representatives to resolve incidents and maintain service quality.

Key Responsibilities

Provide first-line and second-line technical support to business users.
Diagnose and resolve hardware, software, network, and user-access issues.
Respond to support requests received by telephone, email, remote-support tools, and the ticketing system.
Install, configure, and maintain laptops, desktop computers, monitors, printers, and mobile devices.
Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other common business applications.
Create and manage user accounts, permissions, distribution lists, and password resets.
Troubleshoot internet connectivity, Wi-Fi, virtual private network, and local network issues.
Record incidents, actions taken, solutions, and user communications accurately.
Prioritise support requests according to urgency, business impact, and service-level requirements.
Escalate complex incidents to senior engineers or specialist teams when necessary.
Support employee onboarding and offboarding by preparing equipment and managing system access.
Perform routine software updates, security checks, and device-maintenance activities.
Maintain an accurate inventory of company and client technology equipment.
Prepare troubleshooting guides, technical procedures, and knowledge-base articles.
Follow up with users to confirm that problems have been fully resolved.
Identify recurring technical issues and recommend long-term improvements.

What We Are Looking For

At least 2–3 years of experience in IT support, technical support, service desk operations, or a similar role.
Practical experience supporting Microsoft Windows and Microsoft 365 environments.
Good understanding of computer hardware, operating systems, business applications, and peripheral devices.
Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and virtual private networks.
Experience using ticket-management or IT service-management systems.
Ability to diagnose technical problems through structured questioning and investigation.
Strong customer-service and communication skills.
Ability to explain technical information clearly to non-technical users.
Excellent organisation and attention to detail.
Ability to prioritise several incidents while meeting service-level targets.
Strong written and spoken English.
A qualification in information technology, computer science, networking, or a related discipline is preferred.

Preferred Skills

Experience with Microsoft Entra ID, Active Directory, or similar identity-management platforms.
Familiarity with Intune or other device-management systems.
Knowledge of endpoint security, antivirus software, and access-control practices.
Experience supporting remote and hybrid employees.
Familiarity with cloud-based backup and collaboration platforms.
Knowledge of ITIL principles and incident-management processes.
CompTIA A+, Network+, Microsoft, or another relevant technical certification.
Experience working for a managed service provider or supporting multiple business clients.
Basic understanding of PowerShell or other administrative scripting tools.
Experience with hardware procurement, asset tracking, and equipment lifecycle management.

Mindset

You are patient, methodical, and focused on finding the underlying cause of a technical problem rather than applying only a temporary solution. You remain calm when users are frustrated and communicate clearly throughout the support process.

You take responsibility for incidents from initial report through resolution, maintain accurate records, and ask for assistance when escalation is necessary. You are also curious about new technology and continuously improve your technical knowledge.

Pay: £38,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior technical support engineer jobs in lisburn, ant

Technical Support Engineer

Senior Engineer - Operations, Continuity & Transformation

Senior Electrical Design Engineer

Senior Infrastructure & Network Manager

Principal Lift Systems Engineer

Senior Civil Engineer

Senior Civil Engineer (SuDS)

senior Grid Engineer

Reliability Maintenance Engineering Technician, RME Team

Principal Mechanical Engineer - Wastewater

Senior Civil Engineer (Water)

Technical Lead

Senior Geotechnical Engineer

Senior Development Test Systems Engineer

Azure Infrastructure Engineer (Belfast)

Senior Software Engineer (Full Stack)

Senior Software Engineer (Back-End)

Senior CAD Specialist - Water

Lead Software Engineer

Senior Environmental Test Engineer

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