Analyst Work, Jobs in Edinburgh, Edh (with Salaries)

Complaints Analyst
National Westminster Bank PLC —Edinburgh
- £28,475 - £40,200 a year
- Full-time
- Hybrid work
- Hotel
- Analysis skills
- Communication skills
- Annual leave
1d
PMO Analyst
Standard Life —Edinburgh
- Up to £45,000 a year
- Part-time
- Microsoft Excel
- Analysis skills
- Presentation skills
3d
FP&A Analyst, Edinburgh
Hampden Bank —Edinburgh
- Microsoft Excel
- Oracle
- Data analysis skills
- Annual leave
- Employee assistance programme
CASS Reconciliations Analyst
FNZ —Edinburgh
- Full-time
- Microsoft Excel
- Communication skills
- Paid training
- Life insurance
11d
Conflicts Analyst
Burges Salmon —Edinburgh
- Hybrid work
- Analysis skills
NOC Analyst
Computershare —Edinburgh
- 12 hour shift
- Hybrid work
- Linux
- In-person
- Communication skills
- Work from home
Security Analyst, Shift Work
National Westminster Bank PLC —Edinburgh
- £32,895 - £46,440 a year
- Weekend availability
- Java
- Hotel
- AWS
- Annual leave
3d
Senior Finance Business Partner / Financial Analyst
Plexus —Livingston
- Hybrid work
- Microsoft Excel
- ERP systems
- Accounting
- Annual leave
- Employee assistance programme
Quality Control Analyst I – Analytical
RoslinCT EU —Edinburgh
- Laboratory experience
- English
- Microsoft Office
- Annual leave
- Employee discount
Customer Due Diligence Analyst, Onboarding
National Westminster Bank PLC —Edinburgh
- £29,920 - £42,240 a year
- Full-time
- Hybrid work
- English
- Hotel
- Communication skills
- Annual leave
Associate Business Analyst
Royal Bank of Canada —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
19h
Quality Control Analyst I – Microbiology
RoslinCT EU —Edinburgh
- Laboratory experience
- Bachelor's degree
- Organisational skills
- Annual leave
- Employee discount
1d
Operations analyst - SIPP
SECCL —Edinburgh
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
4d
Governance Risk and Compliance Analyst
Tesco Insurance —Edinburgh
- £54,600 - £65,520 a year
- Full-time
- Hybrid work
- No degree
- Travel
- IT
- Employee discount
9d
Junior MDM Analyst
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
Digital Optimisation Analyst
Sky —Livingston
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Operations analyst - Transfers
SECCL —Edinburgh
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
3d
Assistant Finance Manager - Planning and Analysis (12 Month FTC)
Lloyds Banking Group —Edinburgh
- £44,901 - £49,890 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Financial services
4d
Workplace Pensions Transitions Analyst
Standard Life —Edinburgh
- Up to £38,000 a year
- Analysis skills
- Annual leave
12d
Graduate Operations Analyst (Aug 26 Start Date)
Clearwater Analytics —Edinburgh
- Microsoft Office
- Bachelor's degree
- Organisational skills
- Employee discount
Quick apply
3d

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analyst jobs near edinburgh, edh

Complaints Analyst

National Westminster Bank PLC -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£28,475 - £40,200 a year
1 day ago

Benefits

Annual leave
Transport links
On-site parking

Qualifications

Complaint handling
Analysis skills
Communication skills

Full job description

Closing date for applications: 06/08/2026

Location Edinburgh, United Kingdom

Salary £28,475 – £40,200

Job typePermanent | Contract typeFull Time

Mostly Remote

You’ll spend most of your time at home, working with your team digitally. You’ll come into an office or hub at least twice a month to collaborate with your colleagues.

Experienced

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00282835

We’re building something better

This role is in NatWest Boxed

At NatWest Boxed, we’re a high performing team that’s always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Analyst

If you’re motivated and with a keen eye for detail, this is an opportunity for you to take ownership of your complaints in all areas across NatWest Boxed
You’ll be liaising with customers to understand their complaint before conducting thorough investigations and responding within timescales
In return, you’ll gain a valuable insight into our business as you work across departments and handle a variety of NatWest Boxed's customers' complaints

What you'll do

As a Complaints Analyst, you’ll deliver fair outcomes for all of your customers and give careful consideration to cases with distress or financial loss. We’re looking for someone to treat customers with sensitivity and empathy during contact in order to defuse sometimes difficult situations.
You'll also analyse trends and identify opportunities to improve customer experience, growth and efficiency.

Your day-to-day duties will include:

Handling complaints in line with internal policies and requirements, making sure that fair outcomes are reached and properly documented
Acknowledging and responding to all complaints within our SLAs and prioritising your workload to meet deadlines
Delivering your work in line with our quality standards and within our agreed processes
Maintaining responsibility for the quality of your own work
Completing relevant training and staying aware of business updates relevant to your role

The skills you'll need

To succeed in this role, you’ll be comfortable working in a fast-paced environment, with previous complaint handling experience preferred. Your excellent communication skills and listening abilities will allow you to resolve complaints sensitively and build relationships with your customers.

You’ll also demonstrate:

Experience of working cases/tasks individually and as part of a team
Good analytical skills and the ability to understand the customer’s journey and circumstances
Strong attention to detail
Strong verbal and written skills

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

28 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

Surrounded by 85 acres of woodland
Our carparks provide electric vehicle charging
Opened in 2005

Apply Now

Refine Your Search

analyst jobs in edinburgh, edh

Complaints Analyst

PMO Analyst

FP&A Analyst, Edinburgh

CASS Reconciliations Analyst

Conflicts Analyst

NOC Analyst

Security Analyst, Shift Work

Senior Finance Business Partner / Financial Analyst

Quality Control Analyst I – Analytical

Customer Due Diligence Analyst, Onboarding

Associate Business Analyst

Quality Control Analyst I – Microbiology

Operations analyst - SIPP

Governance Risk and Compliance Analyst

Junior MDM Analyst

Digital Optimisation Analyst

Operations analyst - Transfers

Assistant Finance Manager - Planning and Analysis (12 Month FTC)

Workplace Pensions Transitions Analyst

Graduate Operations Analyst (Aug 26 Start Date)

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