Analyst, enterprise service desk Work, Jobs in Edinburgh, Sct (with Salaries)

Complaints Analyst
National Westminster Bank PLC —Edinburgh
- £28,475 - £40,200 a year
- Full-time
- Hybrid work
- Writing skills
- Hotel
- Analysis skills
- Annual leave
7d
Financial Reporting Analyst
M&G plc —Edinburgh
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Financial services
- Annual leave
1d
FP&A Analyst, Edinburgh
Hampden Bank —Edinburgh
- Data analysis skills
- Analysis skills
- Accounting
- Annual leave
- Employee assistance programme
Client Servicing Analyst
Clearwater Analytics, Ltd. —Edinburgh
- Computer literacy
- Writing skills
- Bachelor's degree
Quick apply
2d
PMO Analyst
Standard Life —Edinburgh
- Up to £45,000 a year
- Part-time
- Microsoft Excel
- Analysis skills
- Presentation skills
9d
CASS Reconciliations Analyst
FNZ —Edinburgh
- Full-time
- Continuous improvement
- Communication skills
- Analytics
- Paid training
- Life insurance
Customer Technical Support Engineer
Motorola Solutions —Edinburgh
- Full-time
- Hybrid work
- Travel
- Computer networking
- No travel
- Employee stock purchase plan
- Employee assistance programme
1d
Senior Finance Business Partner / Financial Analyst
Plexus —Livingston
- Hybrid work
- Mentoring
- Contracts
- Annual leave
- Employee assistance programme
: Business Developer - FlexTeam Pods (Salesforce & CRM Services)
MaxAccelerate —Edinburgh
- Full-time
- Remote
- Salesforce
- Business development
- Recruiting
Quick apply
Part Time P401 Qualified Laboratory Analyst
Bradley Environment —Livingston
- Part-time
Procurement Analyst
Enhance —Edinburgh
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Work from home
Quick apply
3d
Quality Control Analyst I – Analytical
RoslinCT EU —Edinburgh
- Laboratory experience
- English
- Microsoft Office
- Annual leave
- Employee discount
Business Process Analyst
Royal Bank of Canada —Edinburgh
- Full-time
- Agile
6d
IT Service Desk Analyst - Edinburgh
Anderson Strathern LLP —Edinburgh
- Full-time
- Windows
- Microsoft Office
- Travel
- Life insurance
- Referral programme
Quick apply
QC Analyst
NextPharma —Livingston
- Full-time
- Microsoft Word
- Computer literacy
- Quality control
- Free parking
- Health & wellbeing programme
Quick apply
11d
Finance Analyst
Heineken International B.V. —Edinburgh
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- In-person
- Work from home
- Employee discount
Quick apply
5h
Service Desk Analyst
Ingenico —Dalgety Bay
- 8 hour shift
- Computer literacy
- Quick service & fast food restaurant
- Computer skills
- Free parking
11d
Operations analyst - SIPP
SECCL —Edinburgh
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
10d
ServiceNow Scrum Master / Business Analyst
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
2d
Senior Information Analyst - Waverley Court
City of Edinburgh Council —Edinburgh
- £40,501 - £47,639 a year
- Full-time
3d

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Complaints Analyst

National Westminster Bank PLC -
Edinburgh

Apply Now

Job details

Permanent | Full-time
£28,475 - £40,200 a year
7 days ago

Benefits

Annual leave
Transport links
On-site parking

Qualifications

Writing skills
Complaint handling
Analysis skills
Customer interaction
Communication skills
Analytics

Full job description

Closing date for applications: 12/08/2026

Location Edinburgh, United Kingdom

Salary £28,475 – £40,200

Job typePermanent | Contract typeFull Time

Mostly Remote

You’ll spend most of your time at home, working with your team digitally. You’ll come into an office or hub at least twice a month to collaborate with your colleagues.

Experienced

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00282835

We’re building something better

This role is in NatWest Boxed

At NatWest Boxed, we’re a high performing team that’s always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Complaints Analyst

If you’re motivated and with a keen eye for detail, this is an opportunity for you to take ownership of your complaints in all areas across NatWest Boxed
You’ll be liaising with customers to understand their complaint before conducting thorough investigations and responding within timescales
In return, you’ll gain a valuable insight into our business as you work across departments and handle a variety of NatWest Boxed's customers' complaints

What you'll do

As a Complaints Analyst, you’ll deliver fair outcomes for all of your customers and give careful consideration to cases with distress or financial loss. We’re looking for someone to treat customers with sensitivity and empathy during contact in order to defuse sometimes difficult situations.
You'll also analyse trends and identify opportunities to improve customer experience, growth and efficiency.

Your day-to-day duties will include:

Handling complaints in line with internal policies and requirements, making sure that fair outcomes are reached and properly documented
Acknowledging and responding to all complaints within our SLAs and prioritising your workload to meet deadlines
Delivering your work in line with our quality standards and within our agreed processes
Maintaining responsibility for the quality of your own work
Completing relevant training and staying aware of business updates relevant to your role

The skills you'll need

To succeed in this role, you’ll be comfortable working in a fast-paced environment, with previous complaint handling experience preferred. Your excellent communication skills and listening abilities will allow you to resolve complaints sensitively and build relationships with your customers.

You’ll also demonstrate:

Experience of working cases/tasks individually and as part of a team
Good analytical skills and the ability to understand the customer’s journey and circumstances
Strong attention to detail
Strong verbal and written skills

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

Your leave allowance

28 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

Surrounded by 85 acres of woodland
Our carparks provide electric vehicle charging
Opened in 2005

Apply Now

Refine Your Search

analyst, enterprise service desk jobs in edinburgh, sct

Complaints Analyst

Financial Reporting Analyst

FP&A Analyst, Edinburgh

Client Servicing Analyst

PMO Analyst

CASS Reconciliations Analyst

Customer Technical Support Engineer

Senior Finance Business Partner / Financial Analyst

: Business Developer - FlexTeam Pods (Salesforce & CRM Services)

Part Time P401 Qualified Laboratory Analyst

Procurement Analyst

Quality Control Analyst I – Analytical

Business Process Analyst

IT Service Desk Analyst - Edinburgh

QC Analyst

Finance Analyst

Service Desk Analyst

Operations analyst - SIPP

ServiceNow Scrum Master / Business Analyst

Senior Information Analyst - Waverley Court

I want to receive the latest job alerts for analyst, enterprise service desk in edinburgh, sct

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We’re building something better

This role is in NatWest Boxed

Job description

Your benefits breakdown

Your pay package

Your leave allowance

Total rewards package

Welcome to our Gogarburn hub

Key facts:

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