Technology management occupations Work, Jobs in Markfield, Lec (with Salaries)

Service Desk Operations Manager
Computacenter —Derby
- Customer service
- Microsoft Office
- Organisational skills
5h
Product Manager - Fleet Telematics
Microlise —Nottingham
- From £50,000 a year
- Product management
- Agile
- Communication skills
- Employee assistance programme
13d
IT Incident and Problem Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- IT
- Employee assistance programme
- Employee discount
Programme Delivery Lead
Riviera Travel —Burton-On-Trent
- £590 - £680 a day
- Full-time
- Hybrid work
- PMP
- ERP systems
- Agile
Quick apply
7d
Senior Engineering Manager - .NET, AWS, AI
Experian —Nottingham
- Full-time
- Hybrid work
- AWS
- Mentoring
- Agile
- Annual leave
Quick apply
Project Manager - PMO and R&D
London Electric Vehicle Company (LEVC) —Coventry
- £50,000 a year
- Hybrid work
- Engineering
- Project management
- Bachelor's degree
- Free parking
- Annual leave
Product Mission Lead
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- ERP systems
- IT
- In-person
Quick apply
IT Service Delivery Manager
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- DevOps
- Organisational skills
- IT
- Store discount
- Employee assistance programme
Development Lead
Cadent Gas —Coventry
- Hybrid work
- Software development
- IT
- Leadership
- Employee discount
10d
Professional Services Manager - Finance Automation SaaS
Humnize —Derby
- Hybrid work
- Oracle
- Travel
Senior Engineering Manager - .NET, AWS, AI
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- AWS
- Mentoring
- Agile
- Annual leave
6d
Director, Engineering DI&F
London Stock Exchange Group —Nottingham
- Full-time
- Azure
- Java
- AWS
AI Product Manager
Ideagen —Ruddington
- Full-time
- AI
10d
Senior Product Manager - Energy Products & Quoting
ENSEK —Nottingham
- Remote
- Product management
- APIs
- Annual leave
Head of Product - Consumer Growth and Experience
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- AI
- Leadership
- Annual leave
Data Product Manager (Hands-On)_Product Manager II
UST —Nottingham
- Azure
- SQL
- Product management
Quick apply
1d
Service Desk & Operations Manager
ProvisionIT —Leicester
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Accounting
- QuickBooks
- Communication skills
- Annual leave
- Work from home
Quick apply
IT Technical Manager
247 IT Services —Coventry
- £35,000 - £40,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Flexible schedule
Quick apply
9d
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
13h
Senior Flex Product Owner
Yü Group —Nottingham
- £40,000 - £45,000 a year
- Full-time
- Agile
- Annual leave
- Employee assistance programme
Quick apply

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Service Desk Operations Manager

Computacenter -
Derby

Apply Now

Job details

5 hours ago

Qualifications

Customer service
Microsoft Office
IT support
Organisational skills
Customer support
Leadership
Communication skills
Help desk

Full job description

Location: UK - Cust Site - Derby | Job-ID: 219499 | Contract type: Standard | Business Unit: Service Desk

Life on the team

We are looking for a people-focused Team Leader / Operations Manager to lead a Service Desk team supporting one of Computacenter's key customer accounts in Derby.

You will be responsible for leading a team of Service Desk Analysts delivering first-line support and service requests while maintaining high levels of customer satisfaction and team engagement. This is a fantastic opportunity for an experienced Service Desk Team Leader or Service Desk Manager who enjoys developing people, building strong customer relationships and driving service excellence.

As part of Computacenter's customer-facing delivery organisation, you will play a key role in ensuring operational performance, service quality and employee engagement while working closely with customer stakeholders and internal delivery teams.

What you'll do

Lead and develop a team of Service Desk Analysts delivering first-line support services
Produce and analyse management reports to identify trends and drive continuous improvement
Resolve customer escalations in a timely manner, minimising business disruption
Plan and distribute workload to ensure service levels and business objectives are achieved
Build and maintain strong relationships with customer stakeholders and internal teams
Conduct performance reviews, coaching sessions and regular one-to-one meetings
Support employee development, succession planning and skills growth across the team
Manage resource requirements, retention and attrition within the service
Ensure knowledge management processes are maintained and service quality standards are met
Promote a positive team culture and act as a role model for colleagues
Maintain governance of service workflows, queues and operational processes
Manage operational delivery in line with Computacenter policies and customer expectations

What you'll need

Previous experience leading teams within a Service Desk, Help Desk or IT Support environment
Experience working within a managed service provider or customer support environment
Strong people leadership skills with a proven ability to motivate, coach and develop teams
Excellent customer service and stakeholder management skills
Strong communication skills, both written and verbal
Experience managing customer escalations and driving service improvements
Ability to analyse data, produce reports and make informed operational decisions
Strong organisational and workload prioritisation skills
Good knowledge of Microsoft Office applications
Experience working with service management tools and business systems
A collaborative and supportive leadership style
Ability to build strong working relationships across technical and business teams

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

technology management occupations jobs in markfield, lec

Service Desk Operations Manager

Product Manager - Fleet Telematics

IT Incident and Problem Manager

Programme Delivery Lead

Senior Engineering Manager - .NET, AWS, AI

Project Manager - PMO and R&D

Product Mission Lead

IT Service Delivery Manager

Development Lead

Professional Services Manager - Finance Automation SaaS

Senior Engineering Manager - .NET, AWS, AI

Director, Engineering DI&F

AI Product Manager

Senior Product Manager - Energy Products & Quoting

Head of Product - Consumer Growth and Experience

Data Product Manager (Hands-On)_Product Manager II

Service Desk & Operations Manager

IT Technical Manager

End User IT Support Manager

Senior Flex Product Owner

I want to receive the latest job alerts for technology management occupations in markfield, lec

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