Contact centre team leader Work, Jobs in Crawley (with Salaries)

Team Leader
Hobbycraft —Crawley
- £14.18 an hour
- Full-time
- Customer service
- Merchandising
- Team management
- Employee discount
1d
Customer Service Team Leader
SES Water —Redhill
- £32,000 - £34,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
8d
Urgent Treatment Centre Receptionist
Sussex Community NHS Foundation Trust —Crawley
- £25,272 a year
- Full-time
- Front desk
- Communication skills
10d
Academy Operations Team Leader
Riverside Consultancy —Epsom
- £45,000 - £47,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
Quick apply
B7 Cleaner
Serco Plc —Gatwick Airport
- Full-time
- Hybrid work
- Cleaning
- Communication skills
- Employee discount
Client Support Administrator
Regular Cleaning —London
- Up to £32,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Store discount
- Health & wellbeing programme
Quick apply
9d
Head of Quality & Compliance
The Orpheus Centre- SEN College —Godstone
- £41,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
2d
Development Management Area Team Leader
London Borough of Bromley —London Borough of Bromley
- £49,651 - £74,475 a year
- Monday to Friday
- Team management
- Organisational skills
- Leadership
5d
Resource Administrator
LSEC —London
- £27,597 - £29,154 a year
- Full-time
- University
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Client Support Administrator - Fixed Term ( Maternity Cover )
Regular Cleaning —London
- Up to £32,000 a year
- Temporary
- Hybrid work
- Customer service
- English
- Microsoft Office
- Store discount
- Health & wellbeing programme
Quick apply
9d
Supervisor
Serco Group —London
- £44,000 - £47,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Supervising experience
- Training & development
- Employee assistance programme
Customer Advisor
Pavers —Brighton
- £13.00 - £13.50 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
1d
Recruitment Coordinator
The Salvation Army —London
- £32,569 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Databases
10d
Membership Sales Advisor
Leisure Solutions Community Trust —Royal Tunbridge Wells
- £12.71 an hour
- Part-time
- Organisational skills
- Communication skills
- Employee assistance programme
Weekend Facilities Assistant
Amey Ltd —Godstone
- £14.12 an hour
- Weekend availability
- Microsoft Word
- Employee discount
Quick apply
WorkWell Employment and Health Coach
Surrey County Council —Reigate
- £38,090 a year
- Travel
- Annual leave
- Employee assistance programme
Global PR Lead
Ancient + Brave —Lewes
- Full-time
- Employee assistance programme
- Employee discount
Real-Time Analyst
Foundever —Kingston upon Thames
- £28,500 a year
- Full-time
- Data analysis skills
- Analysis skills
- Data entry
- Annual leave
Horticulture Lecturer
Plumpton College —Lewes
- Up to £35,496 a year
- Supervising experience
- Education
- No degree
- Free parking
- Annual leave
Housing Applications and Assessment Service Manager
Southwark Council —London
- Full-time
- Leadership
- Communication skills

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Team Leader

Hobbycraft -
Crawley

Apply Now

Job details

Full-time
£14.18 an hour
1 day ago

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee discount
Paid volunteer time

Qualifications

Premises locking and securing procedures
Customer service
Merchandising
Lock and unlock routines
Retail team management
Team management
Store management
Opening procedures
Recruiting
Retail experience
Retail management
Cash handling
Leadership
Communication skills

Full job description

Job Type – Team Leader

Rate of Pay - £14.18 per hour

Hours of Work - 37.5 hours a week

As a Team Leader at Hobbycraft, you will assist the Store Manager in the day-to-day running of the store. Also responsible for running the store in the Store Manager’s absence, you will deliver excellent customer service that encourages repeat visits and drives incremental sales. Delivering a truly customer-focused experience is key to our continued success. As an integral member of the management team, you will demonstrate our brand values in every aspect of your work.

WHY HOBBYCRAFT?

Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
We’re a forward thinking, diverse team and are 100% committed to what we do
We have a reputation to shout about, exceeding customer expectations first time, every time

COMPANY BENEFITS

33 days holiday including bank holidays pro rata, growing with you during your time with us
40% colleague discount
Long service awards to thank you for your time spent with us
Cycle2Work scheme
Discounted gym membership
Day off to celebrate your birthday
Fun event days to fundraise for our charity partners
Annual paid-for charity volunteer day
Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
Access to a personal pension scheme
Access to a range of high street discounts
An inclusive and creative working environment, so you can truly be you and enjoy your time at work
Colleague social events held throughout the year

AREAS OF RESPONSIBILITY

Teamwork and Leadership – you will lead by example, coaching colleagues where appropriate, to drive outstanding customer service and commercial awareness in the team
Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way.
Planner – You will ensure the store is set for a successful day of trade
Relationship builder – you will ensure everyone is always treated fairly and with dignity and respect, adhering to our Equality, Diversity, Inclusion and Belonging policy to ensure a safe, welcoming and inclusive environment for all
Merchandiser – You will be required to co-ordinate the working of deliveries, manual handling is an essential part of the role
Click and Collect – you will be required to co-ordinate the Click and Collect process
Policy expert - you will comply with Company policies and Health and Safety Regulations ensuring the store remains a safe and legal place to work for the team
Communicator - you will deliver clear and concise communications, such as key messages and daily targets, so the team understand the expectations and how to deliver them
Workshops – you will be required to host various workshops in-store
Store Management – you will support the Store Manager in the day-to-day management of the store and will be responsible for the running of the store in the Store Manager’s absence. Your responsibilities will also include but will not be limited to: being a keyholder, responsible for opening and closing the store and attending alarm callouts if required, cash controls, PI counts, general admin, back of house access, general store and colleague security, all data compliance (e.g payroll, recruitment, personal data)
Recruitment – you will assist the Store Manager to build a high performing team through the recruitment, induction and training of new colleagues
Colleague Support – you will provide support and coaching for colleagues where appropriate

WHAT WE’RE LOOKING FOR

Experience:

A proven track record of the following in a retail or similar environment:
- Duty Management experience is advantageous
- Passionate about sales and driving profit
- Keyholding
- Cash handling and security awareness
- Coaching colleagues
- Merchandising experience
- Health and safety compliance
- Awareness of store key performance indicators (KPIs)
Effective time management
Determination to inspire success within your team

Skills:

Organisation and planning
Decision making
Interpersonal and communication skills
Excellent customer service
Adaptability
Commercial awareness
Brand ambassador
Self-motivated

JOB SUITABILITY

This role would suit a current Team Leader in a Retail, or similar, environment, or an experienced colleague looking to make their first move onto the Management career path. The candidate should be a confident and professional individual, who is able to support the management of a diverse team in a fast-paced environment; someone who is calm and resilient, able to work well under pressure and cope with changing priorities.

Please note, this job description is not exhaustive and may be amended from time to time in line with relevant Company changes.

Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date

We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at [email protected] and let us know what adjustments what you may need.

At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.

Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.

We’re here to help you create

Our passion for craft is at the centre of everything we do. This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products. Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.

We're here to support everyone on their crafting journey, from mums looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more! Why not come into your local Hobbycraft store today and find the perfect craft for you?

Apply Now

Refine Your Search

contact centre team leader jobs in crawley

Team Leader

Customer Service Team Leader

Urgent Treatment Centre Receptionist

Academy Operations Team Leader

B7 Cleaner

Client Support Administrator

Head of Quality & Compliance

Development Management Area Team Leader

Resource Administrator

Client Support Administrator - Fixed Term ( Maternity Cover )

Supervisor

Customer Advisor

Recruitment Coordinator

Membership Sales Advisor

Weekend Facilities Assistant

WorkWell Employment and Health Coach

Global PR Lead

Real-Time Analyst

Horticulture Lecturer

Housing Applications and Assessment Service Manager

I want to receive the latest job alerts for contact centre team leader in crawley

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