Client advisor Work, Jobs in Upton, Msy (with Salaries)

Customer Relations Advisor
Auger —Wallasey
- £25,896.48 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Dispute and Compensation Advisor
Pinnacle Group —Liverpool
- £26,227.50 a year
- Annual leave
- Employee assistance programme
Quick apply
People Partner
Pinnacle Group —Liverpool
- £45,000 - £50,000 a year
- Hybrid work
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Health and Safety Advisor
WorkNest People —Chester
- £36,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- In-person
Administrator
Hoxton Wealth —Liverpool
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
SHE Advisor
M Group —Rhyl
- £40,000 - £45,000 a year
- No degree
- Contracts
- Construction experience
- Annual leave
- Employee assistance programme
4d
Client Care Advisor/ Veterinary Receptionist
Vets for Pets —Warrington
- Part-time
- Computer literacy
- Employee discount
6d
Financial Services Administrator - prior IFA experience essential
Countrywide Financial Solutions —Lytham St. Annes
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Account Director (Working with sports, fashion and FMCG brands)
Got The T-Shirt —Liverpool
- £45,000 - £55,000 a year
- Full-time
- Presentation skills
- Mentoring
- In-person
Quick apply
11d
Account Manager - Benelux & Nordics
Cubis Systems —Liverpool
- Full-time
- Civil engineering
- Sales
- Customer service
- Referral programme
Quick apply
Account Director
PayPoint —Liverpool
- Full-time
- Leadership
- Communication skills
- Negotiation
Quick apply
Health & Safety Advisor
JMG Group —Ellesmere Port
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Sales Advisor
LKQ Corporation —Abergele
- Full-time
- Sales
- Customer service
- Windows
- Annual leave
- Employee assistance programme
4d
Renewables Supervisor
Aaron Services —Liverpool
- £40,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
6d
Mechanical Engineer Surveyor
SearchWorks —Wigan
- £42,000 - £45,230 a year
- Full-time
- Engineering
- Employee assistance programme
Quick apply
12d
Assistant Financial Accountant
HKA —Warrington
- Hybrid work
- Analysis skills
- Accounting
- Communication skills
Quick apply
Helpline Advisor
Stephensons Solicitors LLP —Wigan
- Full-time
- Hybrid work
- CRM software
- Customer service
- English
- Free parking
- Annual leave
1d
Senior Bid Manager (Stage 1)
Kier Group —Liverpool
- Part-time
- Hybrid work
- Business development
- Flexible schedule
Financial Controller
Resulting Limited —Warrington
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Life insurance
- Referral programme
Quick apply
MEICA Lead
Kier Group —Warrington
- Part-time
- Hybrid work
- Flexible schedule

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Customer Relations Advisor

Auger -
Wallasey

Quick apply

Job details

Permanent | Full-time
£25,896.48 a year

Benefits

Annual leave
Company pension
Discounted gym membership
Company events

Qualifications

Customer service
Communication skills

Full job description

We're looking for a Customer Relations Advisor to join the Auger family based at our state-of-the-art head office in Wallasey.

About Auger

We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.

Financials

Starting Salary - £25,896.48
Annual Bonus – approx. £2000 - £2500
5.5% Pension Contribution

Working Hours

Full Time – 37.5hrs per week

Leave

22 Days Annual Leave + 8 Bank Holidays (Pro-rata dependent upon hours)
AL increases to 25 days within 5 years' service
Enhanced bereavement, sickness and maternity / paternity leave

Benefits

Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
2 company-wide events per year & regular team socials
A focus on training, development & career progression
£1000 for successful employee referrals
A modern, social office environment & facilities
Access to discounted Mortgage & Insurance Services

The Role

Be the dedicated point of contact for customers who have raised a complaint or expressed dissatisfaction, managing their case with empathy from receipt through to a fair resolution.
Ensure dissatisfaction is thoroughly investigated, accurately recorded, categorised and reported to our clients in a compliant and timely manner, in line with FCA Guidance.
Identify, record and support Customers Requiring Additional Support (CRAS), tailoring your approach to their individual needs and ensuring fair outcomes throughout their claim
Handle the technical & customer service aspects of drainage, watermains & subsidence insurance claims for customers who require additional support and customers who have expressed dissatisfaction
Ensure claims are handled promptly and cost effectively, whilst maintaining excellent customer care and communication

What skills are we looking for?

Excellent verbal and written communication, enabling you to convey information clearly and professionally
Strong active listening skills, the ability to truly hear what a customer is telling you, ask the right questions and make them feel genuinely understood, even in difficult conversations
A passion for customer care and a naturally empathetic approach, particularly when supporting customers in difficult or distressing situations
A confident problem solver who can think on their feet, weigh up the options available and find the right resolution
The ability to adapt your approach to suit different customer circumstances, and think quickly and calmly to resolve problems
A capable multi-tasker who can handle inbound phone calls, take notes and complete follow-up actions without compromising on quality
Good organisational abilities and attention to detail
Strong teamwork attributes and a desire to help colleagues

Previous experience in complaints handling and/or supporting vulnerable customers would be preferred, but we are happy to provide further training for the right candidate.

You'll be a great fit for Auger if:

You are great at caring for customers
You are confident in finding solutions and overcoming unforeseen challenges
You take pride in the high standard of your work
You are enthusiastic, self-motivated and like to take ownership
You are looking for a stable place to build a long-term career
You have a clear DBS

Our interview process

Stage 1 - Short 15 min phone call with our HR team
Stage 2 - Interview with management at our HQ

For further information, please visit our website;

www.auger.co.uk

Quick apply

Refine Your Search

client advisor jobs in upton, msy

Customer Relations Advisor

Dispute and Compensation Advisor

People Partner

Health and Safety Advisor

Administrator

SHE Advisor

Client Care Advisor/ Veterinary Receptionist

Financial Services Administrator - prior IFA experience essential

Account Director (Working with sports, fashion and FMCG brands)

Account Manager - Benelux & Nordics

Account Director

Health & Safety Advisor

Sales Advisor

Renewables Supervisor

Mechanical Engineer Surveyor

Assistant Financial Accountant

Helpline Advisor

Senior Bid Manager (Stage 1)

Financial Controller

MEICA Lead

I want to receive the latest job alerts for client advisor in upton, msy

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