Technical support Work, Jobs in Kingsclere, Ham (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
3d
Junior Support Engineer
Netbuilder —Farnborough
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Azure
- No experience needed
Quick apply
7d
IT Analyst Field Support
Axiom Technologies —Reading
- Full-time
14h
IT Specialist
Nomios —Basingstoke
- Full-time
- Remote
- Azure
- Communication skills
Quick apply
Sr. Premium Support Engineer - Identity & Access Management (IAM)
OpenText —Reading
- Java
- Bachelor's degree
- Communication skills
Systems Administrator (Associate)
Visa Europe Limited —Basingstoke
- Computer Science
- Engineering
- Maintenance
4d
IT Field Support Engineer
Aspire Technology Solutions —Reading
- £28,860 - £36,000 a year
- Full-time
- Customer service
- Computer networking
- Communication skills
Quick apply
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Google Suite
Quick apply
Learning Management System Administrator
Raytheon —Wokingham
- Full-time
- Hybrid work
- Communication skills
- Sick pay
First Line Triage Technology Support Agent
Places for People —Camberley
- £27,000 a year
- Employee discount
- Flexible schedule
10d
Technician in 3D Making
University for the Creative Arts —Farnham
- £27,319 a year
- Call to connect
- University
- Communication skills
- School
7d
Specialist IT Services and Support II
Hollister Europe Limited —Winnersh
- £40,000 - £50,000 a year
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
ERP Support Helpdesk
Medatech UK —Eastleigh
- From £28,000 a year
- Full-time
- Computer literacy
- SQL
- Computer skills
- Sick pay
Quick apply
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Customer service
- Computer networking
- SharePoint
Associate Monitoring Analyst
QinetiQ —Farnborough
- £44,550 - £49,500 a year
- Full-time
- IT
- Employee discount
IT Solutions Technician (Apprentice)
Panasonic Manufacturing —Bracknell
- £19,000 - £23,000 a year
- Hybrid work
- SharePoint
- AI
- Business
- Free parking
- Paid training
2d
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Mentoring
- In-person
- Employee discount
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- Continuous improvement
- AI
- Leadership
Quick apply
IT Helpdesk Apprentice
Marlborough College —Marlborough
- £15,808.00 - £25,114.96 a year
- Full-time
- IT
- Communication skills
Senior Domain Advisor - Defence Intelligence
Systematic —Farnborough
- Call to connect
- Presentation skills
- Travel
- Communication skills
- Employee discount

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year
3 days ago

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in kingsclere, ham

Second Line Support

Junior Support Engineer

IT Analyst Field Support

IT Specialist

Sr. Premium Support Engineer - Identity & Access Management (IAM)

Systems Administrator (Associate)

IT Field Support Engineer

1st/2nd Line IT Support Engineer - Farnborough

Learning Management System Administrator

First Line Triage Technology Support Agent

Technician in 3D Making

Specialist IT Services and Support II

ERP Support Helpdesk

2nd Line Engineer - Yateley

Associate Monitoring Analyst

IT Solutions Technician (Apprentice)

Senior Support Services Agent

Head of Service Desks - Reading, UK

IT Helpdesk Apprentice

Senior Domain Advisor - Defence Intelligence

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