Service desk agent Work, Jobs in Addlestone, Sry (with Salaries)

Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Transport Coordinator
Cencora —Feltham
- Overtime
- Microsoft Powerpoint
- English
- In-person
Front Desk Agent
4C Group —London
- £26,477.57 a year
- Full-time
- Hotel
- Front desk
- Cash handling
- Employee assistance programme
- Referral programme
Quick apply
6d
Daytime Concierge
LRG —London
- £28,000 - £36,000 a year
- Organisational skills
- Front desk
- Time management
Quick apply
Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Receptionist/Front Desk Agent
Pan Pacific London —London
- Full-time
- Hotel
- Front desk
- Annual leave
- Employee assistance programme
Quick apply
Support Engineer
PolyAI —London
- Hybrid work
- English
- AI
- Analytics
- Annual leave
- Work from home
Quick apply
12d
AI Enabler
Escalent —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
10d
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Mentoring
- In-person
- Employee discount
AI Business Partner - Builders
Janus Henderson —London
- Hybrid work
- Master's degree
- Software development
- Financial services
Account Executive, Enterprise
Braze —London
- Presentation skills
- Travel
- Employee stock purchase plan
- Annual leave
Quick apply
Trading Operations Associate - EU
Alpaca —London
- Remote
- English
- Bachelor's degree
- Business
5d
Duty Manager
The Laslett Hotel —London
- Full-time
- Hotel
- Front desk
- Budgeting
- Store discount
- Health & wellbeing programme
Quick apply
3d
Night Security Officer
Rendall & Rittner —London
- £26,000 a year
- Full-time
- Front desk
- Employee assistance programme
- Employee discount
11d
Senior Engineering Manager, Customer Agent
Intercom —London
- Hybrid work
- Team management
- In-person
- AI
- Annual leave
- Work from home
10d
Revenue Operations Manager
Ripjar —London
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- AI
- Annual leave
- Employee assistance programme
Quick apply
Senior Pre-Sales Engagement Manager
Intercom —London
- Hybrid work
- In-person
- AI
- Communication skills
- Annual leave
- Work from home
BACKEND ENGINEER (MID/SENIOR)
Sparta —London
- Full-time
- Hybrid work
- System design
2d

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Customer Service Host - T2

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

service desk agent jobs in addlestone, sry

Customer Service Host - T2

Customer Service Host

Transport Coordinator

Front Desk Agent

Daytime Concierge

Central Reservations Agent

Receptionist/Front Desk Agent

Support Engineer

AI Enabler

Guest Service Agent

Senior Support Services Agent

AI Business Partner - Builders

Account Executive, Enterprise

Trading Operations Associate - EU

Duty Manager

Night Security Officer

Senior Engineering Manager, Customer Agent

Revenue Operations Manager

Senior Pre-Sales Engagement Manager

BACKEND ENGINEER (MID/SENIOR)

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