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The Perfume Shop —High Wycombe
- Hybrid work
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- Employee discount
3d
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3d
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Maven Capital Partners UK —Reading
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content executive jobs near chalgrove, oxf

Senior Customer Behaviour Executive

The Perfume Shop -
High Wycombe

Apply Now

Job details

Permanent
3 days ago

Benefits

Cycle to work scheme
Employee discount

Qualifications

Business intelligence
Stakeholder collaboration
Stakeholder liaison
Data analysis skills
Analysis skills
Market research
Customer relationship management
Communication skills

Full job description

Coronation Road

Competitive
High Wycombe, United Kingdom
Full Time
Head-Office

We’re looking for an insight-driven Senior Customer Behaviour Executive to join our Customer team and play a key role in helping us better understand our customers and the experiences that matter most to them.

You’ll help build a deeper understanding of how our customers think, feel and behave, using insight to shape how we engage, communicate and build long-term relationships. Working as part of the Insight Team, you’ll specialise in understanding customer behaviour and translating insight into actions that improve customer experience and business performance.

WHAT YOU’LL DO

Interpret customer data, feedback and insight outputs to identify trends, patterns and opportunities that help shape business decisions.

Bring together Voice of Customer insight, combining qualitative and quantitative feedback to create a clear view of customer needs and behaviours.

Translate customer behaviour, sentiment and feedback into clear recommendations that improve customer engagement and lifecycle experiences.

Partner with CRM, Digital and Brand teams to ensure insight informs customer journeys, personalisation, content and experience design.

Present insight in a way that is engaging, accessible and actionable for stakeholders across the business.

Track the impact of customer-focused changes and identify further opportunities to improve customer experience and engagement.

WHAT YOU’LL BRING

Experience in an insight, customer, CRM or analytics-focused role.

Experience working with customer data, feedback or behavioural analysis to identify meaningful insights.

Strong analytical and problem-solving skills, with the ability to turn complex information into practical recommendations.

Excellent communication and storytelling skills, with the ability to influence and engage a range of stakeholders.

A strong understanding of customer behaviour, engagement and loyalty drivers.

A collaborative, customer-focused approach and a genuine interest in improving customer experiences.

WHAT YOU’LL GAIN

25 days holiday plus bank holidays.

Discretionary Bonus – We love to share our success with you!

Access to Stream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.

Hybrid Working! 3 days office and 2 days off-site.

Access to our TPS Perks which offers you a variety of saving and discount options.

Buy & Sell Holiday scheme and Life Assurance.

20% staff discount, as well as discounts at Superdrug and Three Mobile.

Round the clock support from our partnership with RetailTrust.

Cycle to work scheme for those who don’t mind riding up the hills of High Wycombe.

“We’re a sociable bunch of down-to-earth people, who enjoy our work and each other’s company”

Agencies: We are not accepting speculative CV’s or profiles and kindly request that you refrain from contacting us.

The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Apply Now

Refine Your Search

content executive jobs in chalgrove, oxf

Senior Customer Behaviour Executive

Associate Director, Internal Communications and Engagement

Radon Database Development Officer

Inside Sales Executive

Sales Development Representative

Deputy Company Secretary

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Sales Support Specialist – Partner Alliance

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Customer Success Executive

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MSP, Partner Account Manager - Recruitment

HEO Investigator (with the opportunity to move into an Assistant Economist role)

Digital Marketing Executive

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Sales Team Lead

Property PR Manager

Business Development Executive

Investment Manager

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