Technical support Work, Jobs in Horsforth, Wyk (with Salaries)

3rd Line Support Engineer
BCN Group —Leeds
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
1d
Service Desk Analyst
wavenet —Wakefield
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Analysis skills
- Communication skills
Quick apply
Trainee Technical Support Technician
Niftylift Ltd —Hoyland Nether
- Full-time
- Computer literacy
- Continuous improvement
- Quality control
- Free parking
- Employee discount
Quick apply
12d
IM&T Technician (Higher Level)
Leeds Teaching Hospitals NHS Trust —Leeds
- £32,073 - £39,043 a year
- Full-time
- Communication skills
6d
Product Specialist
TPP —Leeds
- £60,000 a year
- Spanish
- Travel
Business Administrator / IT Support
Dementia Forward —Harrogate
- £14.49 an hour
- Full-time
- In-person
- Cash handling
- Sick pay
Quick apply
6d
Customer Support Technician
BigChange —Leeds
- Continuous improvement
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
5d
2nd Line IT Support Technician
Humnize —Ilkley
- £30,000 - £35,000 a year
- Continuous improvement
IT Support Apprentice
QA Apprenticeships —Leeds
- £18,000 a year
- Full-time
- Communication skills
- Work from home
Product Support Representative
Solera —Leeds
- Full-time
- CRM software
- English
Digital System Support Engineer
Caesars Entertainment —Leeds
- Weekend availability
- Computer Science
- Analysis skills
- Bachelor's degree
10d
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Infrastructure Operations Analyst
Maples Group - Legal Services —Leeds
- 12 hour shift
- Computer Science
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Life insurance
Software Support Engineer - SQL
Giacom —Nelson
- £28,000 a year
- SQL
- Communication skills
- Annual leave
Quick apply
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —Leeds
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
3rd Line Support Engineer
Uptime Solutions —Town
- Full-time
- Mentoring
- Communication skills
Technical Support Specialist - Automotive Engineering
Terberg DTS —Elland
- Continuous improvement
- Mentoring
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Learning Support Specialist – Software Support
Leeds Beckett University —Leeds
- £30,378 - £34,610 a year
- AutoCAD
- Teaching
7d
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Work from home
- Employee discount

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3rd Line Support Engineer

BCN Group -
Leeds

Quick apply

Job details

Full-time
1 day ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Tech scheme
Employee assistance programme
Employee discount
Car scheme

Qualifications

Microsoft Windows Server
Technical troubleshooting
Customer service call handling
ITIL Certification
Inbound customer enquiry call handling
Incident management
Microsoft Exchange
Sonicwall
Firewall
Virtualisation
Mentoring
Mobile device management
SharePoint
SAN
Customer support
Professional development mentoring
Customer interaction
Training & development
Root cause analysis
Intune
Help desk

Full job description

Job title: 3rd Line Support Engineer

Reports to: Operations Manager

Location: Role can be based from our Manchester or Leeds locations (Hybrid working available)

Hours: Monday to Friday, 37.5 hours per week

Salary: Competitive + BCN benefits

About BCN:

BCN is a leading managed IT services provider based in the United Kingdom, specialising in delivering cutting-edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management. We’re proud to have a strong Glassdoor rating, a reflection of the dedication and feedback from our amazing team.

Our core values of integrity, accountability, efficiency, communication, and teamwork shape everything we do. We foster a culture of openness, where collaboration is key. At BCN, we achieve success through collective effort!

Focus of the role:

BCN Group have an opportunity for an experienced 3rd Line Support Consultant to join our service desk team. The role will act as an escalation point for 1st and 2nd line engineers, mentoring and coaching your engineering colleagues, vetting knowledge base articles to aid the teams and customers alike and providing email and telephone based technical support to our vast client base, resolving a wide range of technical customer issues and escalating support requests where necessary to ensure that queries are resolved in line with agreed SLAs.

You are the last port of call for the support team so your attitude towards tackling something you have not encountered before, needs to be extremely positive an demonstrate a can-do attitude.

Our ideal person will be an experienced Support Consultant ideally from a Managed Service Provider background. You will assist in developing the support team’s technical knowledge and be able to communicate clearly and regularly with both the customer and the account manager on progress made on issues raised. A passion for IT and providing outstanding customer service is essential.

Providing 3rd line technical support for hardware and software issues.
Final escalation point for the support team.
Root cause analysis specialist.
Delivery of advanced technical training to the support team, to advance their skills.
Managing the timely resolution of open calls and call actions across all customers.
Take ownership of incidents assigned to you and manage them through to resolution.
Ensure that any technical or operational issues on a service ticket are escalated efficiently.
Ability to research ideas and concepts in order to source suitable technical solutions or resolve problems
‘Hands-on’ problem-solving approach; solving problems within strict SLA timeframes
Provide on-site support for customers as and when required
Delivering exceptional customer service and demonstrating the ability and desire to go ‘above and beyond’ for our customers.

Person, Skills & Experience:

Microsoft Windows server (2019, 2022, 2025)
O365 and its complimentary addons (OneDrive, Teams, Power Automate, SharePoint etc)
Advanced virtualisation troubleshooting (HyperV/VMware/Azure)
Advanced firewall troubleshooting (WatchGuard/SonicWall/FortiGate)
Advanced InTune/MDM skills
Storage troubleshooting (SANs, NAS, Cloud Storage)
Advanced M365/Exchange troubleshooting
Advanced SQL Server troubleshooting
Antivirus & Security Products (Windows Defender, ThreatLocker , ESET)
Advanced On-Premise & Azure Networking skills (managed switching, VLAN’s, VNet's)
Excellent general hardware/software troubleshooting and problem-solving skills
ITIL foundation accredited

Why BCN?

The opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.
Competitive salary with the ability to progress.
23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!
Company pension scheme.
2 paid leave days per year to volunteer and support your local community – if it matters to you it matters to us.
Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
Life assurance
Cycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.
Balancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.
Long service recognition to celebrate all the milestones
Beer (or soft drinks) and Pizza Friday’s, dress down every day, social events such as Summer BBQ, Christmas party and lots more!

Quick apply

Refine Your Search

technical support jobs in horsforth, wyk

3rd Line Support Engineer

Service Desk Analyst

Service Desk Analyst - Tier I

Trainee Technical Support Technician

IM&T Technician (Higher Level)

Product Specialist

Business Administrator / IT Support

Customer Support Technician

2nd Line IT Support Technician

IT Support Apprentice

Product Support Representative

Digital System Support Engineer

Service Desk Engineer - 3rd Line

Infrastructure Operations Analyst

Software Support Engineer - SQL

Service Desk Analyst - Shared Services

3rd Line Support Engineer

Technical Support Specialist - Automotive Engineering

Learning Support Specialist – Software Support

Business and Operations Support Engineer - 24/7 cover

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