Technical support analyst Work, Jobs in Addlestone, Sry (with Salaries)

Site Support Analyst
Beam Inc. —London
- Bachelor's degree
- Travel
1h
CiviCRM system support analyst
FSE C.I.C —Fleet
- £45,000 - £50,000 a year
- Hybrid work
- Communication skills
Quick apply
1d
System Support Analyst
UltraSoft Technologies —Staines-upon-Thames
- £24,000 - £30,000 a year
- Communication skills
Graduate Customer Support Analyst
IDBS —Woking
- Full-time
- Continuous improvement
- AI
Application Support Analyst
Talan —London
- Full-time
- Communication skills
Quick apply
End User Support Analyst
Clarksons —London
- Weekend availability
- Microsoft Office
- Continuous improvement
- Computer networking
Desktop Support Analyst (6 month FTC)
Sony Music Entertainment Canada —London
- Google Suite
- Azure
- Windows
4d
Service Desk Analyst - 6 Months Contract
PA Housing —Sunbury
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Continuous improvement
- Annual leave
- Employee discount
Senior Support Analyst
MRI Software —London
- Full-time
- SQL
- Communication skills
3rd Line Support Analyst
Fluidone —Chessington
- £35,000 - £40,000 a year
- Employee assistance programme
Quick apply
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- SQL
- Communication skills
Market Support Analyst
Aquis Exchange —London
- Weekend availability
- Hybrid work
- Writing skills
- SQL
- Scripting
Quick apply
Associate Monitoring Analyst
QinetiQ —Farnborough
- £44,550 - £49,500 a year
- Full-time
- IT
- Employee discount
IT Operations Analyst
Mako —London
- Hybrid work
- In-person
- AI
Quick apply
12d
Operational IT Analyst
Line Management Group Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- SharePoint
- In-person
- Annual leave
- Employee assistance programme
Quick apply
7d
Senior IT Support Analyst
Lime —London
- Weekend availability
- Hybrid work
- Google Suite
- Travel
- Mentoring
Quick apply
Systems Support Analyst
Walkers Global —London
- Weekend availability
- Maintenance
- Microsoft Office
- Bachelor's degree
5d
Application Support Analyst - EMEA
Innovative Systems —London
- Full-time
- Spanish
- Computer Science
- English
Quick apply
IT Analyst Field Support
Axiom Technologies —Reading
- Full-time
4d
Technical Success Analyst - EU / UK
Marqeta —London
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Employee stock purchase plan
- Annual leave
Quick apply
5d

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Site Support Analyst

Beam Inc. -
London

Apply Now

Job details

1 hour ago

Qualifications

Technical troubleshooting
Desktop support
ITIL Certification
Stakeholder liaison
Incident queue management
Ticket management
Internal department liaison
Bachelor's degree
Computer hardware
Technical support incident logging
Relationship management
Technical writing
ServiceNow
Customer support
IT incident logging
Application support
Incident log maintenance
Active Directory
Intune
Mobile devices

Full job description

Date: 11 Aug 2026

Location: London, ENG, GB

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Company: Suntory Global Spirits

At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day.

What makes this a great opportunity?

As an IT Service Delivery Analyst, you will act as a liaison between the business and IT organization. You will be responsible for managing and resolving tickets in ServiceNow within the SLA and provide support for IT related issues from software to hardware including applications, iPhones, workstations, and printers, escalating when needed. Your role will include taking ownership of end-user problems and following up with internal teams on behalf of the user and communicating the progress in a timely manner. You are required to document support information and resolution notes for knowledge base articles and participate in tasks and projects with a global team. The collective management of our hardware lifecycle (workstations, phones, peripherals, etc.) will be the responsibility of the local teams.

Role Responsibilities

Represent IT to the business, and be the voice of the business to IT
Align IT service offerings with business strategies, goals, and objectives
Participate in and collaborate with the Global Service Delivery teams
Troubleshoot 1st and 2nd level IT related issues from applications to hardware (workstations / phones / tablets)
Receive, log, and manage incidents and service requests using ServiceNow
Maintaining an asset inventory and track changes
Develop and maintain documentation / KB articles
Troubleshoot basic network issues
Escalate unresolved calls to the next level of support
Drive customer adoption and compliance
Develop and facilitate training sessions
Responsible for business satisfaction and the end user experience
Suggest improvements ideas within the team
Suggest innovation initiatives to add value to the business
Take ownership of incidents and follow up the status on behalf of the user and communicate progress in a timely manner to maintain a high degree of customer service for all support queries and
Setup and prepare onboarders and returned equipment from leavers

Qualifications

Bachelor’s degree or educational equivalent
Minimum 3 years’ experience in similar position / role
Availability to travel < 5% of the time
Minimum 3 years supporting Microsoft Windows 11, Office 365 and related hardware in a midsize company
Entra/AD, InTune
Secure printing - Papercut Hive
Mobile phone device management , InTune
Apple Business Manager
Experience in a global role is a plus
ITIL certification is a plus
Best-in-class customer service
Strong technical acumen
Business Relationship Management
Ability to adapt to new environments and accept new challenges

While relocation, immigration, and/or tax compliance support are not guaranteed, we may offer assistance to successful candidates depending on factors such as role requirements in accordance with company guidelines.

At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.

Apply Now

Refine Your Search

technical support analyst jobs in addlestone, sry

Site Support Analyst

CiviCRM system support analyst

System Support Analyst

Graduate Customer Support Analyst

Application Support Analyst

End User Support Analyst

Desktop Support Analyst (6 month FTC)

Service Desk Analyst - 6 Months Contract

Senior Support Analyst

3rd Line Support Analyst

Application Support Analyst

Market Support Analyst

Associate Monitoring Analyst

IT Operations Analyst

Operational IT Analyst

Senior IT Support Analyst

Systems Support Analyst

Application Support Analyst - EMEA

IT Analyst Field Support

Technical Success Analyst - EU / UK

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