How to apply
Please click on the 'Apply now' button.
As part of the application process, you will be asked to complete:
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An evidence-based Personal Statement and CV reflecting the essential and desirable Experience and Technical requirements as listed in the Person Specification section of this advert. Your Personal Statement should be no longer than 1,250 words. It should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did, how you did it and the outcomes.
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Desirable criteria will only be assessed in the event of a tie-breaker scenario at sift or interview.
Should a large number of applications be received, an initial sift may be conducted using the Lead Experience and Technical criteria:
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Demonstratable Senior Leadership experience in an infrastructure, platform or IT operations role within a complex organisation.
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Demonstrable experience of leading, managing and developing a mixed discipline Infrastructure team/department and third-party suppliers.
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Demonstratable knowledge and understanding of infrastructure technologies and the ability to provide expert technical guidance to support the team and help resolve Major Incidents.
Candidates who pass the initial sift may be progressed to a full sift of all the above requirements or progressed straight to assessment/interview.
If a large number of applications meet the minimum standard an interview wait list may be created for this position. This means that if you have met the minimum requirements at sift, you may be placed on a Hold status for up to 12 months, and if we are able to invite you to an interview we will be in touch.
Interview Details
If you have successfully passed sift at the application stage, you will be invited to an interview which will take place via Microsoft Teams from the week commencing 14 September 2026.
It will be a Technical and Experience based interview, and it will also include a Presentation (the presentation question and instructions will be sent to candidates who are invited to interview). The Presentation will be used to assess the Technical criteria:
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Demonstratable knowledge and understanding of infrastructure technologies and the ability to provide expert technical guidance to support the team and help resolve Major Incidents.
The following Essential Experience criteria will be assessed at Interview
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Demonstratable Senior Leadership experience in an infrastructure, platform or IT operations role within a complex organisation.
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Demonstrable experience of leading, managing and developing a mixed discipline Infrastructure team/department and third-party suppliers.
The following Essential Technical criteria will also be assessed at Interview -
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Strong knowledge of service management disciplines such as incident, problem, change, capacity, availability and service continuity management.
A reserve list will be created for this position; this means that if you have passed the interview, but we cannot immediately offer you this position, you will be placed on a reserve list for 12 months and may be considered for similar positions during that time.
Reasonable Adjustments
As a Disability Confident Leader, Acas is committed to creating an inclusive recruitment process. If you have a disability and feel that any part of the recruitment process puts you at a disadvantage, we will work with you to make Reasonable Adjustments that support your needs. If you require any changes to help you apply:
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Please contact the Acas Recruitment Team via [email protected] as soon as possible before the closing date to discuss your needs.
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Please complete the Assistance Required section on the Additional Requirements page of your application form to let us know about any adjustments or support you may need during the recruitment process. For example, this might include accessibility arrangements for entering a building or interview room, communication support, modifications to assessment methods, etc.
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You can find out more about the Disability Confident Scheme and Reasonable Adjustments by clicking these links.
Want to learn more about Civil Service recruitment? You can find out more on Civil Service Careers, including information on Success Profiles, writing a Personal Statement, acceptable use of Artificial Intelligence, and what to expect at Interview.
For applicants requiring a visa to work in the UK
Please be advised that Acas does not hold a UKVI Sponsorship Licence, so we cannot consider sponsoring a visa applicant or issuing a Certificate of Sponsorship.
Feedback will only be provided if you attend an interview or assessment.
