Hours: 21 hours per week
Salary: £29,220 pro rata (£17,532 actual)
Main purpose of job: To engage and support vulnerable adults who are at risk of, or currently experiencing, cuckooing (where perpetrators take over a person’s home for criminal exploitation).The role requires proactive, persistent, and person-centred outreach to build trust with individuals who may be reluctant to engage with services, with the aim of improving safety, reducing harm, and supporting sustainable recovery and independence.
Outreach & Engagement
- Deliver assertive outreach, including home visits, community-based engagement, and multi-agency operations.
- Build trusting relationships with individuals experiencing exploitation, often with complex needs (e.g., substance misuse, mental health, homelessness).
- Engage service users who may be resistant or disengaged from traditional support services.
Safeguarding & Risk Management
- Identify, assess, and respond to safeguarding risks related to cuckooing and exploitation.
- Develop and implement risk management and safety plans in collaboration with service users.
- Act promptly on safeguarding concerns in line with local authority procedures.
- Work closely with police and safeguarding teams to disrupt exploitation and protect victims.
Case Management
- Manage a caseload of service users, maintaining accurate and timely records.
- Complete needs assessments and co-produce support plans tailored to individual needs.
- Monitor progress and adjust interventions accordingly.
Multi-Agency Working
- Work collaboratively with partner agencies including:
o Housing providers
o Police
o Social services
o Substance misuse and mental health services
- Attend multi-agency meetings (e.g., MARAC, safeguarding meetings, case conferences).
- Advocate on behalf of clients to access services, housing, and support.
Prevention & Education
- Deliver awareness sessions to professionals and communities about cuckooing and exploitation.
- Support early intervention strategies to prevent exploitation.
Practical Support
- Assist service users with:
o Securing safe accommodation
o Accessing benefits and healthcare
o Re-establishing tenancies
- Provide crisis support where required.
Working Conditions
- Regular lone working and community-based visits, including high-risk environments.
- Flexible working hours, which may include evenings and weekends.
- Requirement to follow all health and safety and lone working procedures.
General terms of reference:
In carrying out the above duties the post holder will:
- Work collaboratively across the organisation to offer support to all main functions
- Be committed to the role and support Catalyst to be the most efficient it can be
- Be someone who believes in fairness and conducts themselves with integrity
- Work flexibly across operational sites, including working from home arrangements in agreement with your line manager, as required which may include evening and weekend work
- Be motivated to improve personal performance, outcomes, contribution, knowledge and skills
- Be professional when partaking in Management, Trustee Board and other work related team meetings; appraisals, workforce development and supervision processes
- Keep abreast of developments in services, legislation and identify good practices where appropriate
- Contribute to maintaining safe systems of work and a safe environment for all staff on site or working remotely
- Represent Catalyst at external agencies/meetings and support our values and the culture of Catalyst
- Assist in ensuring GDPR compliance throughout the service
- Adhere to health and safety compliance, ensuring timely and accurate record keeping
- Adhere to confidentiality policy
- Undertake other duties appropriate to the grade of the post
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level. Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role.
Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.
Pay: £29,220.00 per year
Work Location: Hybrid remote in Woking
