Technical support Work, Jobs in Horsforth, Wyk (with Salaries)

Second Line IT Support Engineer
The Progeny Group Limited —Leeds
- Up to £32,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
8d
IT Service Desk/Site Engineer
JN Bentley —Skipton
- Full-time
- Customer service
- Travel
- In-person
Quick apply
Service Desk Analyst
wavenet —Wakefield
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
IT Support Manager
EH Digital Technologies Ltd —Leeds
- £56,000 - £79,000 a year
- Computer Science
- Bachelor's degree
- Team management
- Referral programme
- Sick pay
Quick apply
5d
IT Support Engineer (2nd / 3rd Line) – MSP Experience Required
Biometrics Match —Bradford
- £30,000 - £50,000 a year
- Full-time
- Azure
- System design
- Windows
- Free parking
Quick apply
11d
Business Administrator / IT Support
Dementia Forward —Harrogate
- £14.49 an hour
- Full-time
- In-person
- Cash handling
- Sick pay
Quick apply
6d
Customer Support Technician
BigChange —Leeds
- Continuous improvement
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
6d
IM&T Technician (Higher Level)
Leeds Teaching Hospitals NHS Trust —Leeds
- £32,073 - £39,043 a year
- Full-time
- Communication skills
7d
Product Specialist
TPP —Leeds
- £60,000 a year
- Spanish
- Travel
2nd Line IT Support Technician
Humnize —Ilkley
- £30,000 - £35,000 a year
- Continuous improvement
IT Support Apprentice
QA Apprenticeships —Leeds
- £18,000 a year
- Full-time
- Communication skills
- Work from home
Product Support Representative
Solera —Leeds
- Full-time
- CRM software
- English
Digital System Support Engineer
Caesars Entertainment —Leeds
- Weekend availability
- Computer Science
- Analysis skills
- Bachelor's degree
11d
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Infrastructure Operations Analyst
Maples Group - Legal Services —Leeds
- 12 hour shift
- Computer Science
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Life insurance
Software Support Engineer - SQL
Giacom —Nelson
- £28,000 a year
- SQL
- Communication skills
- Annual leave
Quick apply
3rd Line Support Engineer
Uptime Solutions —Town
- Full-time
- Mentoring
- Communication skills
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —Leeds
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
Technical Support Specialist - Automotive Engineering
Terberg DTS —Elland
- Continuous improvement
- Mentoring
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Learning Support Specialist – Software Support
Leeds Beckett University —Leeds
- £30,378 - £34,610 a year
- AutoCAD
- Teaching
8d

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Second Line IT Support Engineer

The Progeny Group Limited -
Leeds

Quick apply

Job details

Permanent | Full-time
Up to £32,000 a year
8 days ago

Qualifications

Microsoft Windows Server
Technical troubleshooting
TCP
Incident management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Network infrastructure
Service restoration
Network management
Computer hardware
Ticket management systems
Organisational skills
IP networking
Application support
Root cause analysis
Fault diagnosis and repair
Communication skills

Full job description

The opportunity

As a Second Line IT Support Engineer you will help and support a wide range of team members with any IT issues and support the IT Team in maintaining Progeny’s IT network, servers, and security systems, critical to the continuous growth of the business.

Reporting to the IT Support Team Leader, you will collaborate, organise, and maintain crucial elements of Progeny’s infrastructure to ensure it is effective in supporting our teams to deliver world-class client service. Utilising your excellent interpersonal skills, you will serve as a key point of contact for team members across multiple global locations to manage incidents and requests, developing great rapport and providing outstanding service. You will also use your previous technical experience to delve into analysis work, aiming to optimise our network and systems to support Progeny’s current goals and ambitions for the future.

What you will do

Responsible for First and Second Line IT support.

Application support for company platforms.

Diagnosing and resolving technical issues.

Serve as a key point of contact for Progeny team members seeking technical assistance over the phone, email, or in person.

Provide general hardware and software support to team members.

Undertake analysis, diagnosis, and resolution of a variety of problems ranging in complexity.

Work to SLA thresholds for incidents, requests, and problems.

Manage several open Incidents/Problems and mini projects simultaneously.

Systems & Performance monitoring.

Carrying out daily checks on the company’s infrastructure systems.

Configure and install new IT equipment and software.

Networking including AD/DNS + Group Policy.

Trend Analysis and Problem Management.

Location

We operate hybrid working enabling home and office working, allowing you to balance your personal responsibilities/interests and connecting with your colleagues.

About you

Experience

Previous experience working in a similar role.

Experience using MS 365, MS exchange online, SharePoint & Azure.

Experience using MS Server 2016 R2 onwards.

Experience using MS Windows 10, 11, macOS.

Experience of using a range of ticketing systems, Freshservice or VSA X is desirable.

Knowledge

MS Server 2016 + beyond is essential.

Networking fundamentals (TCP/IP, DNS, DHCP).

Knowledge of a range of networking hardware (switches, servers, routers etc.)

Skills and qualities

Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation

Excellent organisational skills.

Ability and desire to work as part of a team to achieve quality standards, and time effective outcomes.

Ability to work on own initiative.

Ability to prioritise, manage and perform under pressure.

Good attention to detail and with a keen eye for detail.

Ability to demonstrate practical troubleshooting and problem analysis techniques.

Highly skilled MS Office suite user.

Willing to work flexibly, with enthusiasm.

Ability to travel and work in different offices as required.

What Success Looks Like

First 30 days: Become integrated well with the other members of the team and have a good understanding of our most important applications and systems. Work on incoming support tickets alongside/ with the assistance of other members of the IT Support Team.

First 90 days: Become a well known and valued member of the IT Support Team with a deep understanding of most of our important applications and systems. Work independently and confidently on First and Second line support tickets (with assistance from the team when required) and work to our daily average ticket targets alongside the rest of the team.

First 365 days: Attain a working knowledge of the company’s systems and applications in line with our other Second Line IT Support engineers. Begin focusing on company funded personal development through third party certification. Work alongside other members of the IT Support and Infrastructure teams on non-ticketed long-term projects.

Development Opportunities

Be surrounded by a supportive team

Develop your knowledge

Study for a relevant professional qualification and/or certificates

Growth opportunities available within the team

Quick apply

Refine Your Search

technical support jobs in horsforth, wyk

Second Line IT Support Engineer

IT Service Desk/Site Engineer

Service Desk Analyst

IT Support Manager

IT Support Engineer (2nd / 3rd Line) – MSP Experience Required

Business Administrator / IT Support

Customer Support Technician

IM&T Technician (Higher Level)

Product Specialist

2nd Line IT Support Technician

IT Support Apprentice

Product Support Representative

Digital System Support Engineer

Service Desk Engineer - 3rd Line

Infrastructure Operations Analyst

Software Support Engineer - SQL

3rd Line Support Engineer

Service Desk Analyst - Shared Services

Technical Support Specialist - Automotive Engineering

Learning Support Specialist – Software Support

I want to receive the latest job alerts for technical support in horsforth, wyk

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