Customer success manager Work, Jobs in Cardiff, Crf (with Salaries)

Account manager
You Can Clinic —Cardiff
- £28,000 - £32,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
2h
Customer Service Representative
Reconomy Connect —Bristol
- Full-time
- Microsoft Word
- Computer literacy
- In-person
- Store discount
- Employee assistance programme
3h
Senior Floor Manager
JDSPORTS —Merthyr Tydfil
- Full-time
- Continuous improvement
- Training & development
- Retail management
- Employee discount
Quick apply
1d
Retail Store Manager
The Works —Merthyr Tydfil
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
13d
Bobbi Brown - Boots Cardiff - Counter Lead - 22.5hrs / 3 days
Estee Lauder —Cardiff
- Weekend availability
- Customer service
- Microsoft Office
- Supervising experience
Assistant Store Manager
ASICS —Bridgend
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Health & wellbeing programme
- Employee discount
Store Manager - Newport (Full-Time)
Pandora Jewelry —Newport
- Full-time
- Retail management
- Employee discount
Regional Sales Manager - Waste Management
Smiths Gloucester Limited —Bristol
- CRM software
- Business development
- Travel
- Free parking
- Employee discount
Quick apply
7d
Store Manager
Southern Co-op —Bristol
- Customer service
- Team management
- Retail management
- Store discount
- Annual leave
9d
Team Leader
Iceland —Newport
- £11.60 - £12.71 an hour
- Part-time
- Customer service
- Team management
- Training & development
- Employee discount
- Referral programme
10d
Technical Sales
GAP Group —Avonmouth
- Full-time
- CRM software
- Travel
- In-person
Customer and Trading Manager - Nightshift
Sainsbury's —Bristol
- From £31,700 a year
- Night shift
- Customer service
- Retail management
- Leadership
- Employee discount
Sales Executive
Simplisys —Portishead
- Sales
- Time management
Technical Sales Manager
SoftInWay Inc. —Weston-super-Mare
- Salesforce
- Business development
- Bachelor's degree
Lift Surveyor
Otis —Clevedon
- Full-time
- Computer literacy
- Computer skills
12d
Showroom Sales Manager
Bathroom Showroom —Portishead
- Full-time
- Sales
- Business development
- Annual leave
- Employee assistance programme
1d
Duty Manager
Iceland —Tonypandy
- £11.60 - £12.71 an hour
- Customer service
- Team management
- Retail management
- Employee discount
- Referral programme
Sales Assistant
Topps Tiles —Clevedon
- £10.85 - £12.71 an hour
- Weekend availability
- Customer service
- No experience needed
- Retail sales
- Employee discount
5d
Retail Shift Manager
Lidl —Bridgend
- £13.45 - £14.45 an hour
- Full-time
- Leadership
- Store discount
- Employee discount
Customer and Trading Manager - Small Supermarket
Sainsbury's —Cheddar
- £31,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
14d

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Account manager

You Can Clinic
Cardiff

Quick apply

Job details

Full-time
£28,000 - £32,000 a year
2 hours ago

Benefits

Free parking
Annual leave
Company pension
On-site parking

Qualifications

CRM software
Account-based growth strategy development
Personal upselling recommendations
Client engagement
Medical Sales
Churn prevention
Customer loyalty building
Relationship management
Customer interaction
Outbound calling
Sales and customer service experience
Account management
Communication skills

Full job description

Role Overview

We are looking for a confident, commercially focused Account Manager to join the You Can Clinic team.

The main focus of this role will be to nurture our existing customer database, improve customer retention and develop accounts into higher-spending, long-term customers. You will be responsible for building strong relationships with practitioners and clinics, identifying key accounts, understanding customer needs and increasing customer spend across our pharmacy products, training courses and wider services.

This is an ideal role for someone who enjoys building relationships, is confident communicating with different types of customers and can spot commercial opportunities within an existing customer base.

Experience in aesthetics is desirable, but not essential. More important is a proactive attitude, strong communication skills and the ability to develop accounts through excellent service, regular contact and commercially focused conversations.

Key Responsibilities

Manage and nurture an existing customer database.
Build strong relationships with practitioners, clinics and key accounts.
Focus on customer retention and reducing lapsed or inactive customers.
Identify high-potential accounts and develop them into higher-spending customers.
Increase customer spend through account management, product recommendations and regular follow-up.
Upsell and cross-sell pharmacy products, consumables, aesthetics products and training courses.
Support customers by understanding their business needs and recommending relevant products, training or support.
Look after key accounts and ensure they receive a high level of service.
Contact customers by phone, email and other communication channels.
Follow up with customers after training courses, product purchases or enquiries.
Promote new products, offers, training dates and business growth opportunities.
Monitor customer purchasing patterns and identify opportunities for growth.
Maintain accurate customer records, notes and sales activity within the CRM system.
Work closely with the wider sales, pharmacy, training and customer service teams.
Achieve agreed sales, retention, activity and account growth targets.
Provide feedback on customer needs, competitor activity and market trends.

Skills and Essential experience

Experience in account management, sales, customer success, business development or customer relationship management.
Strong communication skills and the ability to speak confidently with customers at all levels.
Commercially focused with the ability to identify opportunities to grow accounts.
Confident making outbound calls and following up with customers.
Ability to build rapport and maintain long-term customer relationships.
Organised and able to manage a portfolio of accounts.
Proactive, self-motivated and target-driven.
Good attention to detail and ability to maintain accurate customer records.
Comfortable working as part of a team and independently.

Desirable

Experience working in aesthetics, healthcare, pharmacy, medical sales, beauty, skincare or training.
Understanding of aesthetic practitioners, clinics or healthcare professionals.
Experience selling or account managing products, consumables, training courses or clinical services.
Previous experience using a CRM system.

Personal Attributes

Relationship-focused and customer-centred.
Professional, confident and approachable.
Able to communicate clearly with customers at all levels.
Commercially aware and motivated to grow customer spend.
Resilient, proactive and consistent with follow-up.
Positive attitude and willingness to learn.
Comfortable working in a fast-paced, growing business.
Passionate about helping customers grow their own businesses.

What We Offer

Opportunity to join a growing aesthetics training and pharmacy business.
FREE onsite parking
5 weeks annual leave
Generous pension scheme
Warm existing customer database with strong account growth potential.
Product and industry training provided.
Opportunity to build long-term relationships with clinics and practitioners across the UK.
Career development as the business continues to grow.

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company pension
Free parking

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in cardiff, crf

Account manager

Customer Service Representative

Senior Floor Manager

Retail Store Manager

Bobbi Brown - Boots Cardiff - Counter Lead - 22.5hrs / 3 days

Assistant Store Manager

Store Manager - Newport (Full-Time)

Regional Sales Manager - Waste Management

Store Manager

Team Leader

Technical Sales

Customer and Trading Manager - Nightshift

Sales Executive

Technical Sales Manager

Lift Surveyor

Showroom Sales Manager

Duty Manager

Sales Assistant

Retail Shift Manager

Customer and Trading Manager - Small Supermarket

I want to receive the latest job alerts for customer success manager in cardiff, crf

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