Location: Shoreham-by-Sea (Hybrid)- Onsite minimum 3 days per week.
Department: IT
Would you like to join a fast-growing (200+ staff), exceptionally brilliant global company?
Do you have strong experience with Microsoft Dynamics Business Central (formerly Navision) and the ability to drive system improvements, manage ERP projects and work closely with stakeholders across a business?
Do you want the chance to work at an award-winning, globally recognised company who partner with brands such as Disney, Warner Bros, Netflix, Nintendo, Minecraft & many more?
If so, we want you to join our IT team and become part of our journey.
This is a fantastic opportunity for an experienced ERP professional to play a key role in the development and optimisation of Paladone's core business systems. As our primary Navision / Business Central specialist, you will help shape how our ERP platform supports finance, operations, supply chain and commercial teams across the business.
Want to know more? Just read on!
Who are Paladone & WeCool?
Paladone is an awardwinning global wholesale giftware company, creating innovative lifestyle products that put a smile on customers' faces worldwide. Alongside our own branded ranges, we work with some of the world's most recognisable licenses, including Disney, Harry Potter, Marvel and DC Comics.
In recognition of our continued growth, culture and international success, Paladone was proud to be named Employer of the Year and International Business of the Year at the 2025 Sussex Business Awards.
WeCool Toys is a global designer and manufacturer of dynamic toys, crafts and compounds, managing endtoend production, packaging and distribution. As part of Paladone Group Holdings, WeCool plays a key role in our international growth strategy.
The opportunity:
We are looking for a talented and driven Business Systems Specialist to join our IT team.
Reporting to the Head of IT, you will be the primary owner and subject matter expert for Microsoft Dynamics Business Central (formerly Navision), ensuring the platform is effectively supported, continuously improved and aligned with business needs.
This is a hands on role that combines technical expertise, business process improvement and project delivery. You'll work closely with teams across Finance, Supply Chain, Operations and Commercial functions to optimise how our ERP system supports the business, whilst helping to shape and deliver future enhancements, integrations and technology improvements.
Working alongside our Systems Application Manager, you'll play a key role in maintaining a resilient and effective systems landscape, with approximately 80% of your focus dedicated to Business Central/Nav and 20% supporting the wider applications environment.
What are key duties of the role?
ERP Ownership & Support
Act as the primary SME for Microsoft Dynamics Business Central (Navision).
Manage the day-to-day performance, support and continuous improvement of the ERP platform.
Troubleshoot issues, identify root causes and implement sustainable solutions.
Work closely with business stakeholders to ensure systems effectively support operational requirements.
Systems Development & Improvement
Lead the delivery of ERP enhancements, upgrades, integrations and change initiatives.
Identify opportunities to streamline processes, improve efficiency and automate manual activities.
Analyse business requirements and translate them into practical system solutions.
Support testing, deployment and user adoption of new functionality.
Project Delivery
Manage and coordinate system-related projects from requirements gathering through to implementation.
Work alongside third-party partners, developers and software vendors to deliver successful outcomes.
Ensure projects are delivered on time, within scope and aligned to business priorities.
Stakeholder Management
Build strong working relationships with Finance, Supply Chain, Operations and Commercial teams.
Act as a trusted advisor on ERP capabilities and best practice.
Provide guidance, training and support to system users where required.
What we need you to bring to the team:
Strong hands-on experience with Microsoft Dynamics Business Central and/or Microsoft Navision.
Experience supporting and improving ERP systems within a commercial environment.
Strong understanding of business processes across Finance, Supply Chain, Operations and Logistics.
Experience delivering ERP projects, upgrades, integrations or system enhancements.
Ability to analyse complex business requirements and develop effective solutions.
Excellent stakeholder management and communication skills.
Strong analytical, troubleshooting and problem-solving abilities.
Experience working with third-party software providers and technical partners.
Knowledge of SQL, Power BI, APIs or integrations would be advantageous.
A proactive and continuous improvement mindset.
What we will offer in return:
We're committed to supporting your life both inside and outside of work. You'll enjoy flexible hours, hybrid working, 25 days' holiday (plus bank holidays), additional wellbeing days, a Christmas closure and even a shorter day on your birthday.
Our culture is friendly and communityfocused, with a Social Committee, fully funded events, team socials and activities that bring people together.
Your health and wellbeing matter to us, so we provide paid medical appointment time, free eye tests and flu vaccinations, wellbeing resources, Mental Health First Aiders and Cycle to Work options.
We also support your financial wellbeing through a 35% staff discount on Paladone & WeCool products, retail savings, tech and furniture schemes, discounted legal services, access to financial advisers and an NHS TopUp plan.
We recognise and reward your contribution with annual pay reviews, bonuses, long service awards, peer recognition and a referafriend scheme.
With tailored development plans, funded training, professional qualifications, ILM leadership programmes and access to Litmos and LinkedIn Learning, you'll have everything you need to grow your career with an awardwinning employer.
What is next?
If you are ready to join the Paladone team then click apply and submit your Resume, Covering letter . We aim to respond to all applicants within 10 working days.
Please note: Proven hands-on experience with Microsoft Dynamics Business Central and/or Microsoft Navision is an essential requirement for this role. Due to the specialist nature of the position, we are particularly interested in hearing from candidates who have direct experience working with and supporting Business Central and/or Navision within a business environment.
