Application analyst Work, Jobs in Linlithgow (with Salaries)

L1 Service Desk Analyst
XMA —Livingston
- £25,000 a year
- Full-time
- Communication skills
- Life insurance
- Referral programme
8h
Onsite Senior Technical Analyst, IT Infrastructure Services, Edinburgh
Deloitte —Edinburgh
- Hybrid work
- In-person
- Communication skills
8d
IT Manager, Commercial Applications
Dexcom —Edinburgh
- Full-time
- Salesforce
- Bachelor's degree
- Team management
Risk Manager
Balfour Beatty —Motherwell
- Hybrid work
- Communication skills
- Annual leave
HSQE Advisor - Systems Lead
Scottish Power —Motherwell
- From £45,400 a year
- Hybrid work
- Computer literacy
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
7d
BPA Manager (12 Months FTC)
InterGen —Edinburgh
- £65,000 - £72,000 a year
- Analysis skills
- Sick pay
3d
Environtec: Dual Role - Scotland
Obsequio Group —Hamilton
- Up to £38,000 a year
- Full-time
- Quality control
- Employee assistance programme
Quick apply
Full Stack Angular Software Engineer
Avaloq —Edinburgh
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
Quick apply
Senior Performance Marketing Manager (12-month FTC)
AnywhereWorks —Edinburgh
- Up to £60,000 a year
- Full-time
- Remote
- Travel
- Communication skills
- Analytics
- Work from home
Quick apply
10d
Senior Anaplan Model Builder (LvL 3 Certified)
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Annual leave
- Employee discount
9d
Senior AI Engineer - FTC
M&G plc —Edinburgh
- Full-time
- Azure
- Analysis skills
- Machine learning
- Annual leave
1d
Senior Data Engineer – Data Integration & Microsoft Fabric
RSM UK —Edinburgh
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Communication skills
10d
Team Lead, Cybersecurity Engineering
ABACUS —Edinburgh
- Weekend availability
- Google Suite
- Computer Science
- Engineering
- Annual leave
- Employee discount
Quick apply
2d
Systems Analyst
Garage Mobile Digital Ltd —Hamilton
- £2,626 - £3,500 a month
- Full-time
- Databases
- Analysis skills
Quick apply
4h
256495 - HR Systems Analyst (SNEW)
NHS Scotland —Edinburgh
- £43,231 - £52,679 a year
- Monday to Friday
- Writing skills
- Analysis skills
14h
Technical Business Analyst
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- AI
- Annual leave
- Employee discount
10h
Senior Finance Analyst
Aegon —Edinburgh
- £47,680 - £71,520 a year
- Full-time
- Hybrid work
- Presentation skills
- Accounting
- Budgeting
9h
Senior Finance Analyst
Aegon UK —Edinburgh
- £47,680 - £71,520 a year
- Full-time
- Hybrid work
- Presentation skills
- Accounting
- Budgeting
11h

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L1 Service Desk Analyst

XMA -
Livingston

Apply Now

Job details

Permanent | Full-time
£25,000 a year
8 hours ago

Benefits

Company pension
Discounted gym membership
Private medical insurance
Life insurance
Referral programme

Qualifications

Technical troubleshooting
ITIL Certification
Incident queue management
IT service management
Ticket management
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Communication skills
Help desk

Full job description

Location: Livingston

Salary: £25,000 p/a

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more.

Passionate about technology and helping people? Join XMA as an L1 Service Desk Analyst in Livingston, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish.

At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join XMA, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact.

Together, we turn ambition into achievement.

What you’ll be doing:

Acting as the first point of contact for technical incidents and service requests
Logging, managing and resolving support tickets in line with agreed SLAs
Taking ownership of tickets and providing regular updates to customers
Troubleshooting hardware, software and end-user issues
Escalating major incidents, security concerns and unresolved technical issues where required
Collaborating with wider technical teams to achieve successful outcomes
Supporting users with advice, guidance and training on IT systems and equipment
Following ITIL-based service management processes and best practices
Maintaining accurate records and documentation within the service management platform

What we’re looking for:

Strong customer service skills with a customer-first approach
Excellent verbal and written communication skills
Experience using ticketing or call-tracking systems
Ability to prioritise and manage multiple tasks effectively
Strong troubleshooting and problem-solving skills
A proactive attitude and willingness to take ownership of issues

Desirable

ITIL Foundation certification or knowledge of ITIL processes
Experience working within an IT Service Management (ITSM) environment

Inclusion at XMA

At XMA, we believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging.

We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential.

Disability Confident Leader

Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation.

As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role.

We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at [email protected], and we will be happy to support you.

Keywords: L1 Service Desk Analyst, L1, first line, support, customer service, service desk analyst, IT support, technical support

Apply Now

Refine Your Search

application analyst jobs in linlithgow

L1 Service Desk Analyst

Onsite Senior Technical Analyst, IT Infrastructure Services, Edinburgh

IT Manager, Commercial Applications

Risk Manager

HSQE Advisor - Systems Lead

BPA Manager (12 Months FTC)

Environtec: Dual Role - Scotland

Full Stack Angular Software Engineer

Senior Performance Marketing Manager (12-month FTC)

Senior Anaplan Model Builder (LvL 3 Certified)

Senior AI Engineer - FTC

Senior Data Engineer – Data Integration & Microsoft Fabric

Team Lead, Cybersecurity Engineering

Systems Analyst

256495 - HR Systems Analyst (SNEW)

Technical Business Analyst

Senior Finance Analyst

Senior Finance Analyst

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