INTERNAL APPLICANTS MUST APPLY VIA MYSELF
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
NLC5 £27,937 - £29,666
North Lanarkshire Council, as one of Scotland’s largest local authorities, is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.
Our first point of contact for many of our customers is the Customer Service Hub which supports customers through telephone enquiries, email and social media channels.
We have created a new opportunity for a Developer Assistant to join our team and help shape our customer experience. Reporting to the Customer Experience Manager, you will provide entry-level support for the council’s growing use of automation, AI assisted tools and data-driven improvements across customer services.
Working within a team focused on improving customer experience, you will assist with basic business analysis, user acceptance testing, and the early development of simple automated or AI‑supported processes using tools such as Power Automate, Copilot (M365), Webex, and low‑code/no‑code platforms. The role will also help prepare, clean and organise datasets and support the creation of dashboards used to inform decision‑making.
To provide the highest level of customer service, you should have experience of working in a busy, customer focused or contact centre environment. You should have excellent verbal and written communication and IT skills. You will have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team. You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops.
You should be educated to SVQ2/Higher/National 5 or equivalent level qualification. Experience of CRM Dynamics system, analysing trends and presenting data from dashboards along with experience in using Excel to store, sort, analyse, and display data using Excel to store, sort, analyse, and display data is desirable.
A key aspect of this role will include collaborating with a wide range of people across the organisation, so good communication skills are essential. Applicants should be adaptable to change, capable of working to targets, and able to react quickly to challenges.
You will be joining a dynamic and flexible team within Finance and Technology who currently operate a hybrid model of home-working and office-based work at the Civic Centre office in Motherwell.
If you would like to discuss this role please contact Sarah Quinn on [email protected]
Work pattern:
35 hours per week - Monday - Thursday: 08:45 - 16:45 (including a 55 minute unpaid break)
Friday: 08:45 - 16:15 (including a 50 minute unpaid break)
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.
We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
For more information on local authority careers visit the myjobscotland career hub
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
Click here to see our Recruitment Charter.
- For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
