Job Summary
CSS Recycling is the leading processor and recycler of WEEE waste in the UK, and through the expertise of our people and the investment in technology we promote and deliver a sustainable solution for the recycling of WEEE. Established for over 40 years, we have major contracts with local authorities, utility companies and businesses alike.
As a result of continuous business growth, we are looking to recruit an experienced Contracts Manager. This is an exciting opportunity to take the next step in the career and join a well- established and successful team.
Hours: Monday to Friday – 08:00am – 17:00pm – Office Based
Key Responsibilities:
- The successful candidate will be joining a team of Contracts Managers to assist with the day-to-day management of a range of public/private sector customers including local councils, utility companies and IT asset management providers.
- The Contracts Manager will be reporting and working closely with our MD and business owner.
- The core skills and experience requirements are to join a growing team specialising in Customer Liaison & Contract/Order Fulfilment including proven experience in preparation and submission of tenders, handling customer enquiries via phone and email, preparation of quotations and estimates, booking of transport/logistics, financial management covering management of pricing, invoicing and sales revenue in line with our customer contracts.
- The Contracts Manager will also need to have experience in internal, management, financial reporting to a range of stakeholders including senior management, finance, compliance and recycling operations.
- The Contracts team is supported by a Contracts Co-Ordinator to assist with team, finance (SAP), compliance and logistics management.
- Customer & Contract Management – the successful candidate will need to handle a wide range of customer recycling/processing order requirements in a fast paced, dynamic environment.
- Input into pricing, cost estimates, issue/query identification and resolution with customers and our senior managers.
- Assisting with raising/managing Purchase Orders (SAP).
- Participating in final invoicing approvals, processing and resolving customer, financial and operational queries.
- Booking 3rd party Transport & ensuring all documentation is accurate/timely.
- Completing internal monthly sales and financial reporting.
Requirements:
- Customer Liaison - experience in customer/account level operational and management reporting, issue escalation & resolution with senior customer leads, internal stakeholders & our management team.
- Customer Requirements Gathering & Order Fulfilment – Proven experience allowing you to take ownership in the preparation and submission of tenders as required by our clients to a high standard.
- The ability to process high volume of varied customer orders/requirements across a range of customer and contract types - capturing and processing customer requirements for IT, electrical and environmental waste recycling in line with our customer contracts. Please note working within the Waste and/or Recycling Industry an advantage but not essential for the right candidate.
- Minimum of 5 years’ experience working in a Contracts Management, Commercial Operations or Account Management roles.
- Financial Operations – experience of customer and internal finance processes covering pricing to order (vs customer contract), PO, invoicing and query handling/resolution.
- SAP – understanding of basic Financial Accounting modules and financial software/SAS platform.
- MS Office Suite – Excel, Word & Outlook.
- Proven experience in managing and developing new and existing customer accounts.
- Strong communication skills both verbal and written.
- Strong time management skills and ability to multitask & prioritise workflow/tasks
- Excellent negotiation and problems solving skills.
- Ability to influence and communicate effectively at all levels and across different stakeholders.
- Performance Management & Results Orientated – ability to identify, communicate and propose solutions to a wide range of customer issues with senior managers.
Benefits
- Competitive salary (Based on Experience)
- No shift work
- On-site parking
- Pension scheme
Pay: £50,000.00-£65,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
