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Technical Support Specialist - Automotive Engineering

Royal Terberg Group -
Elland

Apply Now

Job details

14 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Heavy vehicle maintenance experience
Technical troubleshooting
Driving Licence
Machinery breakdown fault-finding
Mentoring junior staff
Technical support
Electrical fault diagnosis
Continuous improvement
Mentoring
Customer support
Professional development mentoring
Customer interaction
Training & development
Fault diagnosis and repair
Automotive diagnostics
Communication skills

Full job description

Reports To: Technical Support Manager

Become the Technical Expert Behind Terberg DTS

Lead Solutions. Support Engineers. Drive Excellence.

Are you experienced with exceptional diagnostic skills and a passion for solving complex technical challenges?

At Terberg DTS, we're looking for a Technical Support Specialist to be the go-to expert for our service teams and customers. You'll play a key role in supporting engineers across the business, delivering technical guidance, developing talent, and helping resolve the most challenging faults on industry-leading specialist vehicles and equipment.

This is an opportunity to combine your technical expertise with mentoring, problem-solving, and customer support in a role where your knowledge truly makes an impact.

What You'll Be Doing

Providing expert technical support and guidance to Mobile Service Engineers and service teams.
Diagnosing and resolving complex mechanical, electrical, and electronic faults.
Supporting engineers through fault-finding and escalation processes.
Delivering technical training and coaching to develop engineering capability across the business.
Assisting with customer technical queries and helping resolve escalated issues.
Carrying out specialist engine, electrical, and diagnostic work when required.
Using advanced diagnostic tools, technical manuals, and testing equipment to identify effective solutions.
Supporting continuous improvement initiatives and cross-functional projects.
Maintaining accurate technical records and documentation.
Promoting a strong culture of safety, quality, and customer service.

What You'll Bring

City & Guilds Level 3 Vehicle Maintenance & Repair qualification (or equivalent).
Extensive experience in vehicle diagnostics and fault finding, particularly auto-electrical systems.
Experience working on HGVs, specialist vehicles, plant machinery, or similar equipment.
Strong knowledge of modern diagnostic systems and repair techniques.
Excellent communication and customer service skills.
A proactive approach to problem-solving and continuous improvement.
The ability to work independently and support others effectively.
Full UK Driving Licence.

Desirable Experience

Knowledge of Terberg vehicles and equipment.
Experience delivering technical training or mentoring engineers.
Strong understanding of preventative maintenance best practices.
Knowledge of road traffic regulations and industry compliance requirements.

Why Join Terberg DTS?

Invest in Your Future

Continuous technical training and development
Career progression opportunities
Apprenticeship and development programmes

Great Benefits Package

25 days holiday plus Bank Holidays
Enhanced pension scheme
3x salary Death in Service benefit
Company-funded Health Shield Medical Cash Plan
24/7 GP Anytime access

Supporting Your Wellbeing

Employee Assistance Programme
Occupational health support
Health surveillance programmes

Extra Perks

Retail discounts and rewards platform
Cycle to Work scheme
Free independent mortgage advice

Ready to Be the Technical Authority?

If you're a highly skilled engineer who enjoys solving complex problems, sharing knowledge, and supporting others to succeed, we'd love to hear from you.

Apply today and help drive technical excellence across Terberg DTS.

Apply Now

Refine Your Search

technical support jobs in harrogate, nyk

Technical Support Specialist - Automotive Engineering

Service Desk Manager - Enterprise Markets

Maximo Operations Technician - UK & EMEA

Service Desk Manager - Enterprise Markets

IT Support Coordinator

Subject Matter Expert – Technical Support