Technical support engineer Work, Jobs in Roding (with Salaries)

2nd Line Support Engineer / Field Engineer [permanent or contractor]
Core —London
- Full-time
- Hybrid work
- Analysis skills
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2h
Workplace Support Engineer
M Group —Stevenage
- Communication skills
- Annual leave
- Employee assistance programme
1d
AI Engineer, Enablement (London)
LangChain —London
- Full-time
- Master's degree
- Travel
- AI
Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)
Arc —Basildon
- SQL
- Travel
- Computer networking
8d
Senior ICT & Security Design Engineer - London, Bicester or Newcastle
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Annual leave
11d
2nd/3rd Line Support Engineer
Computer Systems UK Ltd —Bishop's Stortford
- Full-time
- In-person
- Communication skills
Quick apply
1d
End User Support Engineer (L2/L3)
Nimbus —London
- £45,000 - £50,000 a year
- Full-time
- Google Suite
- Maintenance
- Continuous improvement
- Health & wellbeing programme
- Life insurance
Quick apply
8h
Campus Support Engineer (onsite)
THJ Technology —London
- £225 - £250 a day
- Full-time
- Microsoft Office
- IT
- In-person
Quick apply
3h
Client Support Engineer
IntApp —London
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
2h
Client Support Engineer
Two Circles —London
- £45,000 - £50,000 a year
- SQL
- Continuous improvement
- Mentoring
Quick apply
13h

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2nd Line Support Engineer / Field Engineer [permanent or contractor]

Core -
London

Quick apply

Job details

Full-time
2 hours ago

Benefits

Annual leave
Employee assistance programme
Private medical insurance

Qualifications

Technical troubleshooting
MCSA
MCSE
IT service management
Ticket management
Incident documentation
Analysis skills
Ticket management systems
Technical support incident logging
Computer networking
Customer support
Customer interaction
IT incident logging
Multidisciplinary collaboration
Incident log maintenance
Communication skills
Help desk
Mobile devices

Full job description

Core is a high-growth Microsoft Managed Services Provider (MSP) delivering modern technology solutions across Azure, Microsoft 365, Security, and Modern Workplace. We specialise in providing a wide range of services, solutions and software to optimise our clients’ Microsoft investments. Our customers trust us to help them unlock productivity, reduce risk, and transform their businesses through technology.

We live by our CORE values: Customers first (we put customers at the heart of what we do and take accountability for our actions), One Core (we recruit, develop and retain great talent in a supportive team environment), Responsive (we’re flexible, approachable and responsive to customer needs), and Expertise (we’re proudly professional and continuously strive for excellence for customers, peers and partners).

Role overview

We are looking for a 2nd Line Support Engineer / Field Engineer to join our Service Desk team and work on-site with one of our customers in Stevenage area. This role requires a proactive, customer-focused IT professional who will provide high-quality support while ensuring excellent client satisfaction.

This role is minimum 3 days onsite.

We are open to both permanent candidates and part-time contractors. For contractors, we're happy to consider an arrangement focused on the on-site requirement only (approximately 3 days per week), with the exact working pattern and engagement to be discussed.

Duties & Responsibilities:

Provision of 1st & 2nd line support service for software and hardware Incidents and Service Requests via phone calls, emails and self-service tickets.
Efficient and accurate logging of incidents and requests with a high first-time fix rate into ITSM tool.
Installation of hardware & software and the provision and support of mobile devices.
Working collaboratively with other teams where Incidents and Service Requests require cross-functional activities.
Ensuring diagnostic information is fully compiled prior to any escalation.
Documentation of resolutions into Knowledgebase and update service documentation as appropriate.
Identification of service improvement opportunities.
Project delivery support.
Adherence to ITIL standards.

Essential requirements:

Proven experience in an IT support role, either in-house or with a Managed Service Provider.
Strong verbal and written communication skills.
Excellent troubleshooting skills for both software and hardware, with the ability to explain technical issues to a non-technical audience.
Experience supporting Windows OS (10 & 11) and Microsoft Office 365.
A proactive and adaptable approach to learning new technologies and skills.
A track record of delivering high customer satisfaction and service improvements.
Microsoft certifications (MCSE/MCSA/MCPs).
Experience with Office 365, PowerShell, Azure, Windows Defender, Microsoft Intune.
Knowledge of networking devices (routers, printers, laptops, firewalls, switches).
Experience working with an IT service management tool.

Key competencies & behaviours:

A positive and solution-oriented mindset.
Strong analytical and problem-solving skills.
Ability to work independently and take initiative.
Strong teamwork and collaboration skills.
Ability to work effectively under pressure to meet SLAs.
High attention to detail and adherence to processes and procedures.

We offer:

Appropriate, modern technology to support the fulfilment of your role.
Significant focus on Learning + Development, including training courses, seminars, and social events in London.
Supportive, ambitious and entrepreneurial culture where you'll have the freedom to drive ideas, take ownership and make a real impact.
Two paid leave days per year to volunteer for causes that resonate with Core's values, such as charitable efforts, environmental initiatives, and supporting the next generation in tech.
Private healthcare and Employee Assistance Programme (EAP) for mental health and wellbeing.
Monthly WFH allowance.
Life Assurance: 5x annual salary.
Cycle-to-work scheme.
Catered quarterly & annual social events.
Travel and accommodation allowance.

Quick apply

Refine Your Search

technical support engineer jobs in roding

2nd Line Support Engineer / Field Engineer [permanent or contractor]

Workplace Support Engineer

AI Engineer, Enablement (London)

Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)

Senior ICT & Security Design Engineer - London, Bicester or Newcastle

2nd/3rd Line Support Engineer

End User Support Engineer (L2/L3)

Campus Support Engineer (onsite)

Client Support Engineer

Client Support Engineer

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