Overview
We are looking for a confident and practical IT & Digital Operations Coordinator to join our team.
This is a varied role where your main responsibility will be supporting the day-to-day IT, websites and online systems used across the business. You will also help with ecommerce, product management, online retailers, website content and general operational support.
We are looking for someone who is comfortable using different systems, enjoys solving problems and is happy to get involved across different areas of the business.
You do not need to know everything from day one, but you should have strong general IT skills, be confident learning new systems and be able to investigate problems independently.
About the Role
This would suit somebody who enjoys variety.
One day you may be helping a member of staff with an IT problem, the next you could be adding a new product range to the website, investigating an online-order issue, working with a developer on a website problem or helping resolve an issue with one of our retailer systems.
It is therefore important that you are practical, adaptable and comfortable figuring things out rather than only working within one narrow area of IT.
Full training will be provided on our internal systems and processes.
Responsibilities
IT & Systems Support
- Provide day-to-day IT support to staff across the business.
- Help with computer, email, software and system problems.
- Support Microsoft 365, Outlook, SharePoint and shared folders.
- Help manage user access, accounts and general system issues.
- Investigate IT problems and work with external support companies where required.
- Help staff understand and use company systems.
- Maintain organised shared folders and internal information.
- Troubleshoot problems that affect the day-to-day running of the business.
Websites & Ecommerce
- Help maintain and update our ecommerce websites.
- Work with WordPress and WooCommerce.
- Add and update products, prices, stock and product information.
- Investigate website, checkout and ordering problems.
- Help troubleshoot plugins and website integrations.
- Test website changes and fixes.
- Work with external developers where necessary.
- Make sure website information remains accurate and up to date.
Product Management
- Add new products to our websites.
- Create and update product descriptions and specifications.
- Check supplier information for errors or missing details.
- Upload manuals, images and supporting product information.
- Keep internal product folders and technical documents organised.
- Update product pricing and existing product information when required.
Website Content & Digital Marketing Support
- Upload and format website blogs and other content.
- Check website content for errors before publishing.
- Prepare and upload website images.
- Check links and published pages.
- Assist with Google Analytics / GA4.
- Assist with Google Search Console.
- Work with Google Tag Manager.
- Help our SEO and PPC companies with website changes or technical requests.
Wider Business Support
This is a varied position, so there will also be opportunities to become involved in other areas of the business.
This may include helping with customer enquiries, online reviews, retailer enquiries, order administration, internal procedures and staff training.
The most important thing is having good IT skills, being comfortable learning new things and being willing to investigate and solve problems.
What We Are Looking For
- We are looking for someone who:
- Has strong general IT and computer skills.
- Is confident using Microsoft 365 and Outlook.
- Has experience using WordPress and ideally WooCommerce.
- Is comfortable working with websites and online systems.
- Has good attention to detail.
- Can investigate and troubleshoot problems.
- Is confident learning new software and systems.
- Can work independently without needing constant supervision.
- Is organised and able to manage different tasks.
- Has good written and verbal communication skills.
- Is comfortable helping and training other members of staff.
- Can explain technical problems in simple terms.
- Is willing to get involved and help across different areas of the business.
Useful Experience
Experience in any of the following would be beneficial but is not essential:
- Web development experience would be useful but is not essential.
- Knowledge of HTML, CSS, PHP and SQL databases would be beneficial.
- WordPress
- WooCommerce
- Microsoft 365
- Outlook
- SharePoint
- Google Analytics / GA4
- Google Search Console
- Google Tag Manager
- SEO
- Ecommerce
- Product management
- Excel
- Customer support
- Troubleshooting software or system problems
Pay: From £26,500.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Do you have previous experience working in an IT support, systems, ecommerce, web or similar technical role? Yes / No
- Are you confident troubleshooting general computer, software and system problems without needing step-by-step guidance? Yes / No
- Do you have experience using WordPress and/or WooCommerce?
- Do you have experience with HTML, CSS, PHP or SQL databases?
Work Location: In person
