Operations Work, Jobs in Dundee, Sct (with Salaries)

Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)
Halley Stevensons Ltd —Dundee
- From £1 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Life insurance
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Dundee
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Assistant Operations Manager
Unite Students —St. Andrews
- £32,000 - £35,000 a year
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
Bid and Operations Coordinator
Tender Pro Consultancy —Dundee
- £30,000 - £35,000 a year
- Full-time
- English
- Administrative experience
- In-person
Quick apply
14d
Business Operations Administrator
Superfine Manufacturing Limited —Forfar
- £26,227 - £27,000 a year
- Full-time
- Sales
- Administrative experience
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Recycling Operations Manager
Binn Group —Glenfarg
- £40,000 - £50,000 a year
- Full-time
- Heavy lifting
- Organisational skills
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
Business Development Consultant - Aberdeen & Dundee
Wurth UK Ltd —Dundee
- £24,000 - £35,000 a year
- Monday to Friday
- Sales
- Business development
- Organisational skills
Quick apply
Business Development Manager
Huws Gray Group —Dundee
- Sales
- Business development
- IT
- Employee discount
Business Development Manager - Dundee
Langstane Press Limited —Dundee
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
Quick apply
3d
Bonar Hall Venue Operations Manager
Dundee University Students Association —Dundee
- £29,743 - £29,744 a year
- Overtime
- Hospitality
- Administrative experience
- University
Quick apply
4d
FM Compliance Engineer
SSE —Perth
- £35,200 - £52,800 a year
- Full-time
- Analysis skills
- Communication skills
- Employee discount
Regional Assessor - East Scotland
Kiwa —Brechin
- Full-time
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Annual leave
11d
Product Designer
Waracle —Dundee
- Full-time
- Hybrid work
- Communication skills
Quick apply
Business Development Manager - Facilities Management
REXEL —Dundee
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Annual leave
- Employee discount
Quick apply
General Manager
GAP Group —Dundee
- Full-time
- Management
- Mechanical knowledge
Site Project Manager
Nixon Hire —Dundee
- Up to £55,000 a year
- Full-time
- Military
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Service Manager - Pension Services
Dundee City Council —Dundee
- £76,785 - £84,039 a year
- Management
- Administrative experience
- Contracts
Appointment of Chair to the Board of the Scottish Charity Regulator
The Scottish Government —Dundee
- Leadership
The Liar Bar Venue Operations Manager
Dundee University Students Association —Dundee
- £29,743 - £29,744 a year
- Overtime
- Hospitality
- Bar
- Administrative experience
Quick apply
4d
Business Development Manager
OrderYOYO —Dundee
- Sales
- Restaurant
Quick apply

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Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)

Halley Stevensons Ltd -
Dundee

Quick apply

Job details

Permanent | Full-time
From £1 a year

Benefits

Company pension
Life insurance
On-site parking

Qualifications

Sales
Customer service
CIPS
ERP systems
Logistics
Sales administration
Numeracy
Production planning
B2B
B2B sales
IT
Leadership
Communication skills

Full job description

Looking for a career where your work really matters – and where you’ll share in the success of the business? Join us at world leading specialists in waterproofed textiles Halley Stevensons, a proud employee-owned company, where every team member has a real stake in our future.

About the role

Do you have a passion for providing exceptional customer service and continuous improvement? We're searching for a dedicated Customer Experience Manager to align customer commitments, production plans & dispatch activity.

Role purpose

To lead the fulfilment function from order confirmation through production planning, delivery management, logistics coordination and dispatch. The Customer Experience Manager ensures that customer orders are visible, prioritised, planned, progressed and shipped in line with realistic commitments.

The role requires strong commercial understanding, practical knowledge of manufacturing processes, and the ability to coordinate across Sales, Production, QC, Operations, Warehouse and Finance. It should improve delivery reliability, customer communication, order book control and cost-effective logistics performance.

Key responsibilities

Management of the following functions and team

Order Fulfilment - ensure customer orders, specifications, delivery dates, pricing references and special requirements are accurately captured and communicated.

Production planning & scheduling - translate customer demand and delivery priorities into a practical production plan with Production and Operations colleagues.

Logistics, shipping and dispatch - experience coordinating production plans, order priorities, delivery dates and cross-functional planning meetings.

Essential Knowledge, Skills & Experience

Order Fulfilment

· Order-to-dispatch processes in a manufacturing or product supply environment.

· Customer order management and delivery-promise discipline.

· Commercial trade-offs between service, cost, margin and operational feasibility.

· KPI reporting for OTIF, late orders, backlog, dispatch accuracy and freight cost.

Production planning & scheduling

· Production planning basics, including capacity, sequencing, lead times and bottlenecks.

· Stock, WIP and finished-goods understanding

· How quality holds, rework, material shortages and machine downtime affect customer delivery.

Logistics, shipping & dispatch

· Transport booking, dispatch coordination & delivery documentation.

Desirable Experience

Textiles or technical products - experience in textiles, fabric finishing, coating, technical fabrics, apparel/fabric supply, chemicals, packaging, paper, industrial consumables or other batch/process manufacturing.

B2B manufacturing - experience in made-to-order, batch, small-run or customer-specific production environments.

Production planning systems - experience using ERP, MRP, scheduling, demand planning or warehouse/order management systems.

Export and international logistics - understanding of export documentation, customs information, Incoterms, freight forwarders or customer-specific shipping requirements.

S&OP / planning rhythm - experience supporting sales and operations planning, order book reviews or structured demand/capacity meetings.

Customer service leadership - experience leading customer service, sales administration or order management teams in a B2B setting.

Inventory and WIP control - experience improving stock accuracy, WIP visibility, ageing orders or dispatch readiness.

Continuous improvement - Lean, 5 Whys, process mapping, visual management or other practical improvement tools.

Qualifications

Essential - good general education, with strong numeracy, literacy, IT and communication skills. Demonstrable experience in fulfilment, logistics, planning, customer operations or manufacturing coordination.

Desirable - supply chain, logistics, business, operations management, CIPS, APICS/CPIM, Lean or project/process improvement qualification

Package offered

Salary - competitive salary - depending on qualifications & experience

Bonus - discretionary non-contractual bonus may be considered.

Benefits - Pension Contributions, Life Insurance, 32 days holiday & on-site parking

Working hours - 37hrs per week, Monday to Friday

Relocation support - may be considered for the right candidate

Employee Owned Company - eligible to become a beneficiary of the Trust after 12 months of employment.

At Halley Stevensons we’re not just colleagues – we’re co-owners. That means we’re all working together towards the same goal, and we all share in the rewards. If you’re looking for a role where you can grow, learn, and contribute to something bigger, this could be the perfect fit.

Interested? Apply now, advising of salary expectations, and you could become part of an employee-owned team where your work – and your voice – counts.

Job Types: Full-time, Permanent

Pay: From £1.00 per year

Work Location: In person

Quick apply

Refine Your Search

operations jobs in dundee, sct

Customer Experience Manager (Customer Operations/Fulfilment & Planning Manager)

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Assistant Operations Manager

Bid and Operations Coordinator

Business Operations Administrator

Recycling Operations Manager

Business Development Consultant - Aberdeen & Dundee

Business Development Manager

Business Development Manager - Dundee

Bonar Hall Venue Operations Manager

FM Compliance Engineer

Regional Assessor - East Scotland

Product Designer

Business Development Manager - Facilities Management

General Manager

Site Project Manager

Service Manager - Pension Services

Appointment of Chair to the Board of the Scottish Charity Regulator

The Liar Bar Venue Operations Manager

Business Development Manager

I want to receive the latest job alerts for operations in dundee, sct

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