Service improvement Work, Jobs in Abbotskerswell, Dev (with Salaries)

Customer Service Manager
Barnes Aerospace —Newton Abbot
- CRM software
- Customer service
- ERP systems
Quick apply
Practice Manager - Full or Part time
GFHR Consulting —Newton Abbot
- Full-time
- Management
- Organisational skills
- Leadership
- Annual leave
Quick apply
Technical Coordinator
Harrier Group —Newton Abbot
- Up to £40,000 a year
- Microsoft Office
- Communication skills
- Employee assistance programme
Water Quality Technician
South West Water —Plymouth
- £26,914 a year
6d
Team Leader
Home Bargains —Torquay
- £32,032 a year
- Part-time
- Supervising experience
- Leadership
- Store discount
- Annual leave
Quick apply
Office Administrator- Service, HR, Compliance & Maintenance
GS Engineering UK Limited —Paignton
- Up to £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d
AREA MANAGER
Domino's —Torquay
- £33,000 - £49,000 a year
- Full-time
- Customer service
- Human resources
- Leadership
- Flexitime
- Work from home
5d
Team Lead
Gooch & Housego Torquay —Torquay
- Full-time
- Leadership
- Employee assistance programme
Quick apply
Process Improvement Manager (Trust)
Devon Air Ambulance —Exeter
- £44,370 a year
- Full-time
- Hybrid work
- No degree
- Business
- Annual leave
- Sick pay
9d
Prescription Clerk & Admin Support Apprentice
Mayfield Medical Centre —Paignton
- From £15,392 a year
- Microsoft Outlook
- Customer service
- GP surgery experience
Quick apply
Work Placement Co-ordinator & Job Coach
Lifeworks Charity —Dartington
- £28,353.00 - £33,754.50 a year
- Full-time
- Mentoring
- Communication skills
- Employee assistance programme
12d
Office Administrator- Service, HR, Compliance & Maintenance
Award Refrigeration and Air Conditioning Limited —Paignton
- Up to £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Sick pay
Quick apply
8d
Final Mile Territory Manager
Evri —Newton Abbot
- £35,500 - £41,000 a year
- Remote
- Analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
CAS Senior Administrator
South Devon College —Paignton
- £24,714 - £25,332 a year
- Full-time
- Management
- IT
- Annual leave
- Employee assistance programme
5d
Manufacturing Site Leader - Newton Abbot
YeoValley —Newton Abbot
- Leadership
Quick apply
Data Support Officer
Plymouth University —Plymouth
- £30,378 - £34,610 a year
- CRM software
- Salesforce
- Organisational skills
- Annual leave
- Employee assistance programme
Estate & Commercial Director
Marldon Christmas Tree Farm —Marldon
- From £45,000 a year
- Full-time
- Management
- Sales
- Business development
- Free parking
Quick apply
12d
Behaviour & Engagement Lead
The Thinking Schools Academy Trust —Paignton
- £25,791 - £34,482 a year
- Organisational skills
- School
- Teaching
- Employee assistance programme
- Referral programme
5d
Assistant Programme Manager
South West Water —Exeter
- £36,000 a year
- Hybrid work
- Analysis skills
- Project management
- No degree
- Annual leave
- Employee assistance programme
5d
Test Technician (Solutions)
Spirent Communications PLC —Paignton
- Full-time
- Assembly
- Linux
- Communication skills
- Free parking
Quick apply

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Customer Service Manager

Barnes Aerospace -
Newton Abbot

Quick apply

Job details

Permanent

Qualifications

CRM software
Customer service
ERP systems
Bachelor's degree
Data management
Continuous improvement
Customer relationship management
Organisational skills
Contracts

Full job description

An exciting opportunity exists at Barnes Aerospace for a Customer Service Manager (CSM) within the Global Commercial and Customer Service
Team. The C&CS Team is responsible for supporting the sales function in various process steps. The Customer Service Manager role is
accountable for building and maintaining customer relationship as the primary customer service point of contact through ensuring consistent,
high-quality communication with customers and execution of commercial commitments at the site level. Working as part of the Site General
Manager leadership team, the CSMs are responsible for proactive updates, issue resolution, and day-to-day contract support.

Core Responsibilities:

Serve as the site's primary point of contact for customer communication/escalations post-deal.
Oversee backlog review, order entry, and customer scorecard management.
Support contract closeout and post-sales follow-up activities.
Serve as the primary point of contact for customer site communications, ensuring timely and professional updates, and escalate issues
to commercial leadership and site management as necessary to ensure swift resolution.
Monitor customer satisfaction and lead visits/audits.
Disseminate contract requirements, deliverables, and terms and conditions to functional areas.
Oversee the review and analysis of the Customer Service Analyst’s daily activities, including but
not limited to customer schedule changes to understand impact to sales plan and operations;
coordinate and administer any pricing changes required by customer changes.
Responsible for monitoring and maintaining standard work practices at the site level to ensure
consistency, compliance, and operational excellence.
Oversee initiatives to meet all federal statutory and regulatory requirements and Barnes policies
regarding export compliance and federal acquisitions. Ensure small business plans and reporting
are completed as required.
Lead, develop, and coach a high-performing customer service team by enhancing skills through
regular 1:1 coaching sessions, fostering employee engagement, and driving consistent performance
outcomes.
Serve as Division Export Compliance Administrator (DECA). Administer all export activity (both
Defense and Commercial) to include but not limited to training, shipping, contract review, license
and agreement preparation and submittal, and foreign visitor screening and employment plans. Ensure that any export compliance
issues are addressed during the quoting process for customers.
Responsible for understanding and effectively communicating site dashboard metrics during internal and external report-outs, ensuring
data accuracy and clarity in performance updates.
Responsible for overseeing the execution and accuracy of site EDI transactions to ensure seamless and reliable data exchange with
customer.
Responsible for end-to-end proposal management.
Responsible accurate Salesforce data management.

Qualifications:

5-7 years in customer-facing roles in manufacturing or the aerospace industry (CRO or OEM).
Excellent interpersonal and service recovery skills. Able to maintain composure during high-stress or conflict situations,
demonstrating empathy and professional persistence.
Excellent customer relationship management skills with an ability to build trust and maintain positive relationships through timely
updates and professional communication, even under pressure.
Strong problem-solving & escalation management skills in which you can quickly identify root causes of issues (e.g., delivery or
quality problems) and engage appropriate teams to resolve them.
Strong cross-functional collaboration skills with an ability to work effectively with operations, quality, engineering, and
commercial teams to align responses to customer needs.
Strong organizational skills for managing data, priorities, and timelines.
Knowledge of ERP/CRM systems (e.g., SAP, SFDC) is a plus.
Ability to interpret delivery metrics, quality trends, and customer scorecards to drive continuous improvement.
Basic understanding of commercial agreements to ensure order compliance and facilitate contract closeout activities.
Travel requirement ~10%

Education Requirements:

Bachelor’s degree preferred; relevant experience acceptable in lieu.

MB Aerospace Newton Abbot Ltd, A Barnes Aerospace Company, is an Equal Opportunity Employer.

MB Aerospace Newton Abbot Ltd, a Barnes Aerospace Company, is a subcontractor to the United States Government and provides defence services involving technical data and products governed by the Arms Export Control Act and the International Traffic in Arms Regulations (ITAR), 22 C.F.R. parts 120 - 130 and the Export Administration Act and the Export Administration Regulations (EAR), 15 C.F.R. parts 730 – 774 (“Export Laws”). All candidates are subject to review and governance under such Export Laws and any offer of employment may be subject to additional considerations and/or conditions.

Quick apply

Refine Your Search

service improvement jobs in abbotskerswell, dev

Customer Service Manager

Practice Manager - Full or Part time

Technical Coordinator

Water Quality Technician

Team Leader

Office Administrator- Service, HR, Compliance & Maintenance

AREA MANAGER

Team Lead

Process Improvement Manager (Trust)

Prescription Clerk & Admin Support Apprentice

Work Placement Co-ordinator & Job Coach

Office Administrator- Service, HR, Compliance & Maintenance

Final Mile Territory Manager

CAS Senior Administrator

Manufacturing Site Leader - Newton Abbot

Data Support Officer

Estate & Commercial Director

Behaviour & Engagement Lead

Assistant Programme Manager

Test Technician (Solutions)

I want to receive the latest job alerts for service improvement in abbotskerswell, dev

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