If you take pride in doing things properly, not just quickly, and want to grow your technical capability in a supportive, delivery-focused environment, this could be a great fit.
Act as a technical expert for incidents, service requests, and changes across Microsoft and Open Source platforms
Take end-to-end ownership of issues, ensuring timely resolution and SLA adherence
Monitor systems, alerts, and service health dashboards to proactively prevent issues
Perform key operational tasks, including patching, vulnerability management, and optimisation
Support deployment of standard services during operational handover phases, in line with agreed processes.
Contribute to problem management and root cause analysis, identifying trends and preventing recurrence
Drive continuous improvement initiatives, including automation and service enhancements
Create and maintain clear technical and operational documentation
Collaborate with colleagues and support the development of Level 1 engineers
Communicate effectively with internal teams and customers, ensuring clarity and professionalism
Hands-on experience supporting Microsoft and/or Open Source technologies
Strong experience in incident management, troubleshooting, and root cause analysis
Good understanding of ITIL service management principles
Familiarity with networking, storage, backup, monitoring, and security concepts
Ability to prioritise workloads and consistently meet SLAs and KPIs
Strong communication skills and ability to build relationships with both technical and non-technical stakeholders
A proactive mindset with a passion for improving systems and processes
Interest in automation and service innovation
Experience working in customer-facing or Managed Service Provider environments
A collaborative approach and willingness to mentor or support junior team members
Calm, structured approach when working under pressure
We’re committed to creating an environment where you can thrive both professionally and personally. You'll get:
Hybrid working for better work-life balance
Ongoing learning and career development opportunities
Supportive, collaborative team environment
Comprehensive benefits package including:
Reporting to: Platform Services Manager
Hours of Work: 37.5 hours per week. Plus, participate in out-of-hours and On-call rota, and overtime as required.
Location: Hybrid Sandwich, Kent or Newbury, Berkshire
Salary: £36,000-£38,000 per annum
APPLY NOW:
We are reviewing applications on a rolling basis and aim to move quickly through our selection process, so we encourage you to apply as soon as possible. If you would like to apply for this role, we'd like to see....
