About Us
Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring, we have 9 showrooms across the UK, with a Head Office based in Loughborough. We are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.
Due to expansion, we are looking for a Showroom Manager to join our Solihull team, and as we continue to grow from strength to strength, we would love to consider your application!
Job Description
As the Showroom Manager, you will be responsible for the day-to-day management of the premises, ensuring that the space is always presented to the highest standard. Duties include the management of a small sales team, providing advice on suitability and design to clients, raising quotations and invoices, taking payments, problem solving and sales aftercare.
Base Salary of £33,000.00-£36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925)
Hours: Full time 37.5 hours
Location: Quorn Stone Solihull, 47-49 Mill Ln, Solihull B91 3AT
Key Responsibilities
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Management of small sales team
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Welcoming customers to the showroom and building relationship with clients
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Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
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Creating quotations, processing payments, arranging deliveries, and providing outstanding after sales service
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Ability to problem solve
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Management of the showroom diary and appointments online
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Updating the CRM system with relevant client information and daily activity
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Occasional travel to other showrooms/Head Office
Requirements
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Excellent customer service skills and outstanding time management and organisation skills are essential
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Manage, develop and upskill direct reports
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The confidence to start up face to face conversations with customers in the showroom, being able to engage and be a brilliant communicator
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The ability to write clear, concise emails
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Commercially minded and a proven ability to demonstrate driving sales
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A background in design/interiors/creative industry
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Exceptional attention to detail
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A team player - someone who is always happy to help, is not afraid to get their hands dirty and has a genuine interest in meeting people
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Proficiency with the Microsoft Office suite of products (with a focus on Excel, PowerPoint and Word)
Benefits
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A great place to work with a friendly and welcoming team
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Competitive salary package.
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Paid Training
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Employee assistance program.
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Competitive holiday allowances with the option to buy holiday.
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Enhanced parental leave.
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Company pension.
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Healthcare cash plan provided by Simply Health.
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Employee and friends and family discount on Quorn Stone products.
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Employee wellbeing initiatives with Mental Health First Aiders available across the business.
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2 volunteering days each year.
Working hours
37 hours per week, with 2 days off.
Opening hours:
Monday-Friday 9am-5pm
Saturday 9:30am-5pm
Sunday 10:30am -16:00pm
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